Experience

Aviva Singapore

• Singapore
• Insurance
• 1 - 100 Employee

• Senior Claims Executive

  • Jun 2006 - Present

  June 2006 to current Company: Aviva Ltd Job Scope (for shield policy claims): 1. To assist in daily claims registration, administration and assessment within the turnaround time (inpatient and outpatient claims) 2. To assist in emails and phone enquiries from internal customer service officers, clients and advisers 3. To assist in letter of guarantee request 4. To guide and coach new colleagues and temp staff 5. Handling complaints arising on claims issues and ensure the complaints are managed professionally 6. Ensuring non-presentation of cheque are completed before the deadline 7. Follow-up on claims matters, such as outstanding documents on medical reports, original invoice, etc 8. Liaise with various hospitals for any enquiries on claims matter Job Scope (for International & Domestic Group claims): 1. To assist in claims registration, administration and assessment within authority limit (inpatient and outpatient claims) 2. Ensuring the claims assessment are within the turnaround time 3. To be part of the claims assessment team in prudent and fair claim assessment within quality service standard and ensuring timely claims settlement 4. To assist in investigations and follow-up of non-disclosure or fraudulent cases 5. Ensuring non-presentation of cheque are completed before the deadline 6. To be part of the team in meeting timely service standard, compliance to regulatory guidelines and continuous update of procedural changes required from time to time 7. Follow-up on claims matters, such as outstanding documents on medical reports, original invoice, etc 8. Handling request for letter of guarantee on daily basis 9. Liaise with hospital & medical assistance providers on the letter of guarantee 10. Handling complaints arising on claims issues and ensure the complaints are managed professionally 11. Ensuring emails enquiries are managed within 3 working day Show less



RADUGA PTE LTD

• Singapore
• Telecommunications
• 1 - 100 Employee

• Sales and Admin Associate

  • Mar 2006 - May 2006

  Sales of import and export of mobile phones and preparing daily sales output Sales of import and export of mobile phones and preparing daily sales output