Sirma Voloboeva
Customer experience Data Analyst at StocksTech- Claim this Profile
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English Full professional proficiency
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German Limited working proficiency
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Russian Elementary proficiency
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Bulgarian Native or bilingual proficiency
Topline Score
Bio
Credentials
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DSD (Deutsches Sprachdiplom) Stufe II, Niveau C1
-Apr, 2013- Nov, 2024
Experience
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StocksTech
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Bulgaria
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IT Services and IT Consulting
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1 - 100 Employee
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Customer experience Data Analyst
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Jun 2022 - Present
Preparing, and handling the payments processes, onboarding, and customer inquiries for a start-up stock trading app. Being on the team before the launch, I've had the rare opportunity to bring all my expertise from previous experience and be part of the early stages of designing the customer journey and the processes that matter most for online traders - onboarding, payments/withdrawals, and support. Preparing, and handling the payments processes, onboarding, and customer inquiries for a start-up stock trading app. Being on the team before the launch, I've had the rare opportunity to bring all my expertise from previous experience and be part of the early stages of designing the customer journey and the processes that matter most for online traders - onboarding, payments/withdrawals, and support.
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Crypto.com
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Singapore
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Financial Services
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700 & Above Employee
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Payments and Reconciliation Specialist
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Jul 2021 - Jun 2022
Responsible for controlling and reconciling all payments with both fiat and crypto currencies. Responsible for controlling and reconciling all payments with both fiat and crypto currencies.
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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Collections Specialist
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Jan 2021 - Jul 2021
Summary of my role as Collections Specialist in the Order-to-Cash department for Xerox (Austrian clients): * Maintaining the clients' sales ledger, reducing the aging by maximising cash collection; * Prepare and release billing; * Perform optimal investigation and handling of disputes. Essential functions: * Discuss account receivable statement with client and establish payment date; * Ensure all payments are received by deadline; * Prepare and maintain proper documentation for clients; * Obtain and report on customer credit status information; * Recommend remedial action when clients' credit performance improves or deteriorates; * Manage dunning process; * Liaise with client staff to assist in resolving problem accounts; * Prepare and generate billing, including processing of meter reading data; * Handle e-metering queries; * Review and release blocked invoices that are subject to delegated authority; * Approve, verify, and raise all credit notes that require manual intervention; Main software used: * SAP * Value+ * Citrix * ProFinance * Microsoft Excel
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Advent Group Higher Education Services
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France
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Higher Education
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100 - 200 Employee
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Events Success and Process Optimisation Lead
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Oct 2020 - Dec 2020
Advent Group is an independent media group with a mission to link highereducation institutions with prospective international students and companiesthrough various events and on- and offline media solutions. Advent Groupbrings together executive education directors and C-level corporateexecutives in a series of learning and networking events across the globe.My responsibilities as Events Success and Process Optimisation Lead include:*creating and implementing projects leading to the successful execution of set department goals*monitoring all processes related to the organization of online and physical events and detecting areas for improvement and optimization in terms of time, cost, and quality*coordinating innovations and improvements with the relevant teams *conducting trainings to all teams about the new improved processes *supervising the candidate management process for all physical and online one-to-one events
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Senior Candidate Relations Manager
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Oct 2018 - Sep 2020
* Developing event strategy and making suggestions for improvements and innovation related to processes and procedures * Providing guidance to the candidate management team for defining specific event strategy * Coordinating the communication with business schools * Supervising the work of the candidate managers and monitoring the correct implementation of procedures and actions by the team * Consulting candidates on their education options at the AccessMBA and AccessMASTERS events around the globe
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Candidate Relations Manager
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Aug 2017 - Oct 2018
* evaluating MBA candidates' profiles and matching them to thebusiness schools which best fit their profile* scheduling and balancing the flow of candidates to the events* keeping in touch with clients (business schools like Yale School ofManagement, Copenhagen Business School, University of Michigan,NYU, IMD, IESE, etc.) in order to get updates on their MBA programsregularly and to keep them informed about the upcoming events theywere set to participate in* traveling and consulting candidates onsite at the AccessMBA eventsheld around the world
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Qualification Center Agent
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Feb 2017 - Aug 2017
* interviewing candidates who had registered for the AccessMBA eventsover the phone and evaluating their motivation, level of English,and interpersonal skills* forwarding the information gathered through the interviews to theCandidate Relations Managers who would match the candidates to theschools that best fit their profile
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Adecco
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Switzerland
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Staffing and Recruiting
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700 & Above Employee
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1-st Line Technical Analyst, DE & EN
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Sep 2014 - Nov 2015
I worked at Adecco Bulgaria as a Hewlett-Packard contractor for over a year. My responsibilities as a Technical Analyst for the Global Service Desk included: * processing calls and emails according to the established Service Level Agreements (SLAs) * providing technical support, mostly using a remote desktop connection * working with Active Directory, Citrix, SAP, the ticketing system HPSM, and a variety of other tools and applications I worked at Adecco Bulgaria as a Hewlett-Packard contractor for over a year. My responsibilities as a Technical Analyst for the Global Service Desk included: * processing calls and emails according to the established Service Level Agreements (SLAs) * providing technical support, mostly using a remote desktop connection * working with Active Directory, Citrix, SAP, the ticketing system HPSM, and a variety of other tools and applications
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Education
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2013 - 2017
Sofia University St. Kliment Ohridski
Bachelor's degree, Cultural Studies
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