Executive Assistant

• Aug 2021 - Present

Account Executive

• Jul 2020 - Jul 2021

● Responsible for the day-to-day operational and strategic development of contracted clients● Manage specific strategic initiatives as directed by the Board such as membership, revenue diversification, and bench-marking● Serve as liaison between client organizations and internal client team● Execute contracted responsibilities per client direction● Recommend and implement actionable programs to increase client health and satisfaction

Associate Account Executive

• Mar 2016 - Jul 2020

-- Manage specific strategic initiatives working with Board of Directors in areas such as member value,member benefits, revenue diversification, benchmarking, strategic programs and customer intelligence programs-- Prepare and manage client financial budgets; ensure adherence to budget guidelines and objectives-- Prepare and present status reports and dashboards to track organizational progress, offer solutions to enhance probabilities for success-- Encourage and assist volunteer leaders, assist board in recruiting talent to board and committee work and manage volunteer programs

Mediator

• Jun 2015 - Mar 2016

-Managed a caseload of, at times, over 200 consumer mediation cases-Facilitated contact between consumers and businesses in an effort to resolve disputes-Prepared detailed reports of potentially unfair business practices to aid in the protection of Minnesota consumers-Scrutinized information in order to better determine the best avenues to assist citizens

Citizen Assistance Analyst

• Jul 2014 - Jun 2015

-Conversed with Minnesotans about their concerns via telephone and in-person meetings-Assisted Minnesotans in finding viable solutions to their problems-Provided appropriate avenues for consumers to express their concerns-Promoted to Mediator in June 2015

Student Ambassador/Representative Assistant Partner

• Sep 2010 - May 2014

-Collaborated directly with an Admissions Representative to work with a focused area of prospective students-Brainstormed innovative new ways to recruit students using social media and technology-Used telephone and face-to-face to communicate with prospective students-Recruited high school and transfer students through on-campus hosting and tours-Communicated with prospective students and their parents to provide information about Concordia College-Lead tours of campus -Collaborated directly with an Admissions Representative to work with a focused area of prospective students-Brainstormed innovative new ways to recruit students using social media and technology-Used telephone and face-to-face to communicate with prospective students-Recruited high school and transfer students through on-campus hosting and tours-Communicated with prospective students and their parents to provide information about Concordia College-Lead tours of campus

Energy Policy Intern

• Jan 2014 - Apr 2014

-Carried out web-based research on pertinent and time sensitive issues relating to community resilience and renewable energy resources-Analyzed and compiled market data from various sources in Excel and Word -Managed report summaries and social media outlets for a senior fellow-Rapidly responded to policy and media developments on Capitol Hill and in the business sector -Carried out web-based research on pertinent and time sensitive issues relating to community resilience and renewable energy resources-Analyzed and compiled market data from various sources in Excel and Word -Managed report summaries and social media outlets for a senior fellow-Rapidly responded to policy and media developments on Capitol Hill and in the business sector

Undergraduate Research Assistant

• May 2013 - Jan 2014

-Consulted with Advising Professor to select appropriate literary works for publication in an Environmental Justice Poetry Anthology-Documented weekly progress in readings, journal entries, personal reflections, and analytic essays -Consulted with Advising Professor to select appropriate literary works for publication in an Environmental Justice Poetry Anthology-Documented weekly progress in readings, journal entries, personal reflections, and analytic essays