Administrative Assistant

• Oct 2019 - Present

Accessibility Tester - Trainee

• Jul 2019 - Oct 2019

• Testing websites, mobile and software • Reporting bugs identified during testing. • Understanding different guidelines for testing software, website etc. • Learning new tools for testing • Testing websites, mobile and software • Reporting bugs identified during testing. • Understanding different guidelines for testing software, website etc. • Learning new tools for testing

Customer Service Executive

• Jul 2016 - Dec 2017

• Answered / resolved issues to service request calls from AMC customer accounts. • Responded to customer inquiries pertaining to status on service request. • Notified appropriate departments of product and service failure complaints. • Scheduled technician repair appointments at customer request. • Documented all work activity in appropriate databases. • Answered / resolved issues to service request calls from AMC customer accounts. • Responded to customer inquiries pertaining to status on service request. • Notified appropriate departments of product and service failure complaints. • Scheduled technician repair appointments at customer request. • Documented all work activity in appropriate databases.

Content Developer Assistant

• Nov 2013 - Apr 2016

• Assisting in content development and publishing. • Online topic research and newsletter creation. • YouTube channel optimisation and video content analysis • Managing auto responder tools of website • Arrangements of coaching schedules for upcoming training programmes. • Assisting in content development and publishing. • Online topic research and newsletter creation. • YouTube channel optimisation and video content analysis • Managing auto responder tools of website • Arrangements of coaching schedules for upcoming training programmes.

Customer Service Representative

• Nov 2013 - May 2014

• Respond to inbound calls from customers and clients. • Processing tale-orders and passing orders to respective sales team. • Provide customer service in efficient and timely manner to the satisfaction of the clients. • Arranging and co-coordinating dispatch and delivery schedules with transport section. • Reporting customer complaints and feedbacks to the concerned departments. • Respond to inbound calls from customers and clients. • Processing tale-orders and passing orders to respective sales team. • Provide customer service in efficient and timely manner to the satisfaction of the clients. • Arranging and co-coordinating dispatch and delivery schedules with transport section. • Reporting customer complaints and feedbacks to the concerned departments.

Logistics Executive

• May 2011 - Oct 2012

• Responsible for leading and managing logistics support of Natural Oil Resource Co. • Handled operational and supply schedules issues during the transfer of goods and services. • Handled the responsibilities of receiving goods, processing documentation, storing at warehouse, tracking & updating the database for inventory of stocks/Goods. • Provided leadership support to develop client solutions and transportation pricing requests. • Responsible for leading and managing logistics support of Natural Oil Resource Co. • Handled operational and supply schedules issues during the transfer of goods and services. • Handled the responsibilities of receiving goods, processing documentation, storing at warehouse, tracking & updating the database for inventory of stocks/Goods. • Provided leadership support to develop client solutions and transportation pricing requests.