Product Manager / Business Analyst / Quality Assurance Analyst

• Apr 2016 - Present

• Review requirements received from client related to Health Information Services (HIS) Software changes. • Identifies requirements by establishing personal rapport with potential and actual clients to understand service requirements. • Assist with program assessments ensuring programmatic goals are well documented. • Arranges project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic. • Confirms program operation by conducting tests; modifying program sequence and/or codes. • Develops and maintains applications and databases by evaluating client needs; analyzing requirements; developing software systems. • Facilitate negotiation between technology teams, business teams and support teams • Work with software development team to test new releases and report results to project managers and product managers. • Organize daily scrum, prepare weekly status report for management and project stakeholders. • Work in Agile environment, communicating with client regularly. • Experience Working with virtual teams in remote offices. • Release of Information application developed and implemented • Cloud Faxing for Health Care Organization – Developed and Implemented. • Document Imaging application developed for Various departments in Hospital i.e., HR/MM/MedRec etc. • Server Migration and Data Migration from Physical to cloud for Multiple Health Care Organization in USA and Canada. • Hands on experience on following EHR applications o MEDITECH MAGIC o MEDITECH Expanse o NextGen o Mosaiq o Mirth Interface o HL7 o Allscripts

Product Manager

• Aug 2007 - Mar 2016

CLIENT INTERACTION AND SUPPORT o Review and analyze support type tasks and assign it to relevant support staff in order to get it resolved o Maintain Client Inventory - (Which sites are running what version and which sites are getting what version) o Maintain Product Client Customization List (Site specific customizations that will require retrofitting upon a new release being deployed) REQUIREMENT MANAGEMENT o Maintain a Bugs & Enhancements (B&E) View of logged tickets o Raise a Release Request (RR); when required during a product's life cycle o Create enhancement specifications o Approve site specific customization o Provide insights during planning sessions QUALITY ASSURANCE o Work with Support teams to ensure support provided to the client is of highest standard and as per the requirement. o Perform QA from business perspective to verify that all client requirements are incorporated into the system. o Prepare Use Cases and Test Cases using Requirement Specification. o Maintain a Master Quality Assurance Table (MQAT) during the QA of a new product version • Client Handling, o Provide Product Demos and Trainings o Maintain User guides / Manuals / troubleshooting guides o Produce Demo/Training Videos for clients and coworkers RFP MANAGEMENT o Review the inquiry documents for special requirements. o Distribute inquiry documents to others involved in the proposal and estimate preparation as required. o Obtain assistance from other departments (Application Development, ITS, Support, etc.) as required to prepare the proposal. o Prepare initial assessment of the technical, financial, schedule or any other unusual risks associated with a proposal. o Ensure that the proposal should be prepared in a timely manner to comply with internal review requirements and customer requirements.

Software Quality Assurance Officer

• Jul 2006 - Aug 2007

Worked as a Sr. SQA officer, Quality Assurance of the following Systems from three different perspectives Use Cases, Business Rules, Functionality -Integrated Laboratory Management System (ILMS) -Electronic Medical Administration Record System (E-MAR) -Integrated Billing Management System (IBMS) -Emergency Room(ER) Triage Information System -Clinical Pathway -Pharmacy System (PHA) -Outpatient Management System (OPMS) -Offsite Pharmacy System(OSP) -Integration Testing of Peoplesoft Inventories with various systems such as Pharmacy,Integrated Laboratory Management System (ILMS),Critical Care Management System (Oracle and Magic Based) and Material Management System (MMS) -User Training & Support -Aga Khan Examination Board - Examination Software -Defined and streamlined QA processes

Health information officer

• 1990 - 2006