IT Engineer

• Aug 2018 - Present

Providing IT technical support for the clients of Injazat Data Systems. Supporting clients like, Abu Dhabi Smart Solutions & Services Authority (ADSSSA), Abu Dhabi Global Market (ADGM) & Department Of Energy(DOE), ICLDC Hospital, Yahsat Al Yah Satellite Communication PJSC and The National Newspaper.

IT Engineer

• Aug 2018 - Present

IT Engineer

• Aug 2007 - Present

** Attending all Desktops, network and Server related calls. ** Windows Server installation, administration, configuration, services, event viewer,tuning, user management. ** Active Directory configuration, Domain Controller, Group Policy management. ** Server Virtualization (Hyper V and VMware). ** Setup & Configured Full Disk Encryption using Checkpoint Endpoint software. ** Setup & Configured BitLocker Drive Encryption in Windows 10 computers. ** Used cloning technology for deploying multiple systems quickly. ** Plan, Co-ordinate and Execute Hardware, Software and Network installation. ** Deploy and configuring PCs, Workstations and Laptops. ** Giving Remote Support to branch office users in Middle East region countries. ** Creating and managing Active Directory groups, Provision and manage user objects, ** Drive mapping issues, account lockout issue, & password reset. ** Installing, Configuring network and standalone printer & Scanners. ** Responding to call-outs in a timely manner and following through till the task is completed. ** Prioritizing and managing many open cases at one time. ** Talking staff/colleagues through a series of actions either face to face or over the telephone to help set up systems or resolve issues. ** Supporting the roll-out of new applications. ** Engaged in physical networking and installation of networking devices. ** Installed configured and updated Antivirus, software and operating systems. ** Keeping maintenance records for all hardware and software. ** Assure that all user logged calls and problems are closed within the SLA time. ** Rapidly establishing a good working relationship with customers and other professionals. ** Capable of quickly adapt to changing environments. Flexible committed individual with excellent communication and troubleshooting skills. ** Preventive maintenance planning and scheduling and communication to the vendors & Inventory Management. Show less

System & Desktop Support

• May 2007 - Jul 2007

Managing day to day helpdesk and coordination activities. Attending client calls related to operating system and network. Installing & deploying Windows XP with imaging tool. Installing configuring Microsoft Outlook. Installation & configuration of printers, scanners and modems. Troubleshoots networks, systems and applications to identify and correct malfunction and other operational problems. Managing day to day helpdesk and coordination activities. Attending client calls related to operating system and network. Installing & deploying Windows XP with imaging tool. Installing configuring Microsoft Outlook. Installation & configuration of printers, scanners and modems. Troubleshoots networks, systems and applications to identify and correct malfunction and other operational problems.

System Administrator

• Aug 2006 - Feb 2007

Monitoring and optimization of network. Design, maintain and administer client/server architecture for Windows NT & 2000. Planning and scheduling of Backups and effective recovery. Installation and configuration of different mail clients. Installing, Configuring, Testing and repairing all kinds of Computer Hardware and Software. Monitoring and optimization of network. Design, maintain and administer client/server architecture for Windows NT & 2000. Planning and scheduling of Backups and effective recovery. Installation and configuration of different mail clients. Installing, Configuring, Testing and repairing all kinds of Computer Hardware and Software.

System Administrator

• Jan 2004 - Jul 2006

Configuration of IP Address and Subnet Mask. Good knowledge of TCP/IP protocol suite. On-line and Off-line backup and restore of data. Installation and configuration of modem, switch and network printers. Installation and configuration of Bright Store Arc Serve backup software. Troubleshooting, maintaining and upgrading of desktops and servers. Configuration of IP Address and Subnet Mask. Good knowledge of TCP/IP protocol suite. On-line and Off-line backup and restore of data. Installation and configuration of modem, switch and network printers. Installation and configuration of Bright Store Arc Serve backup software. Troubleshooting, maintaining and upgrading of desktops and servers.