Experience

St David's Marist Inanda

• Primary and Secondary Education
• 1 - 100 Employee

• • May 2019 - Present

• • Feb 2021 - Present



Absa

• Banking
• 100 - 200 Employee

• Senior Credit Analyst

  • Oct 2016 - May 2019

  Overall AVAF end to end credit collections strategy Overall AVAF end to end credit collections strategy


Nedbank
• South Africa
• Financial Services
• 700 & Above Employee
• Manager: Retail Credit Risk Monitoring

  • May 2016 - Oct 2016


Standard Bank Group

• South Africa
• Financial Services
• 700 & Above Employee

• • Feb 2016 - May 2016

  I currently work for Standard Bank's unsecured credit team (Retail and Business Banking- Small Enterprise) and one of my primary responsibilities includes the designing and implementation of risk based collections strategies through research and analytics - Business Cheques and Loans Collections strategies- Personal Cheques and Loans - SARB restructure directive- Limit no Limit strategies- Queue monitoring - Dialer matrices and campaigns- Set Off strategies - Strategy Segmentation, test and learn conceptBus Show less

• • Feb 2011 - Feb 2016

  Evaluate portfolio risk by monitoring metric trends in collections through analytics.Evaluate and monitor the impact of proactive and reactive collections changes.Evaluate and monitor the impact of collections strategies.Continuous stakeholder management feedback and communication.Portfolio reporting and ad hoc project management.Main Responsibilities included:1. Assisting the Head to develop, monitor and refine an integrated collections strategy through quantitative analysis.o The use of “new to collections” scorecard, “new to collections” vintages, roll rates and “first payment defaulters” measurement have been some of the key measures used to identifying impairment drivers in early stage collections.o MMS/Letters/Dialler optimisation are some of the key actions we’ve had to oversee in early stage to influence these measures positively2.The ability to understand the business needs and strategies within collections and through a sound analytical test and learn approacho The business needed more recoveries from accounts in NPL and hence introduced an unprecedented tiered vendor commissions framework to encourage Vendors to increase the recoveries from the NPL accountso Moreover, the Vendor Assignment vintages and net recoveries were able to effectively show the improvements in late stage in line with the business needs3.Developing and maintaining appropriate portfolio and risk management policies and practices.o Often the regulators and/or macro-economic factors affect the collections function through prescription, restructures directive, TCF etc. These policies require a collections strategy refinement4.Providing input into the system design and architecture requirementso Responsible for CCP strategy design and implementation for AccessLoans. This involved ensuring that the strategies were correct and recorded on the FDD accordingly. Post Implementation Review of the project and raising the incidents thereof when there was something wrong. Show less



His People Christian Church

• Religious Institutions
• 1 - 100 Employee

• Childrens Minister

  • Jan 2007 - Nov 2015

  I started in 2006 as a children minister to eventually leading a team in the from 2013 in the Braamfontein HPN church. The main traits I required on this role were the following: – Born again Christian who feels a call by God into ministry – Love for children and families – Strong organizational and leadership skills – Ability to build and lead volunteer teams I started in 2006 as a children minister to eventually leading a team in the from 2013 in the Braamfontein HPN church. The main traits I required on this role were the following: – Born again Christian who feels a call by God into ministry – Love for children and families – Strong organizational and leadership skills – Ability to build and lead volunteer teams



Rhodes University International Office

• • Jul 2009 - Nov 2010

  Handle enquiries from students, visitors and parents from outside the South AfricaDeal with enquiries from university staff regarding international studentsProcess and evaluate applications from potential students and exchange studentsOrganise orientation days for new international studentsFacilitate the arrival of new students (information and advice before arrival)Organise events for international studentsAssist with visa enquiries, such as extensions or deadlinesOperate a ‘Student drop-in’ center for international studentsSupport international students throughout their period of studyCoordinating exchange programs with countries across the world Show less

• • Jun 2004 - Jun 2009

  I played a key part in enhancing our student experience by providing professional, dynamic and responsive service. I liaise with key staff across the whole of the University to provide administrative support, maintain student records and provide guidance to students on administrative challenges they may have such as fees, academic transcripts, various letters etc.I had a commitment to excellent customer service, a flexible and methodical approach, and the ability to deal with complex queries. I also was able to work to deadlines with accuracy and multi-task on several pieces of work at once. As well as being an excellent team player,I used your own initiative and work independently when necessary. This contributed to my good communication and interpersonal skills plus the ability to use a variety of IT systems for data management and reporting. Show less



Rhodes University Sports

• Cricket Coordinator

  • Feb 2007 - Nov 2009

  Managed and Coached the Rhodes University Women's cricket team Organised and managed the cricket practice for all Rhodes teams Built effective relationships with all key stakeholders Helped develop and sustain a player development pathway in line with Rhodes University Cricket Strategic plan to monitor and evaluate cricket development Managed and Coached the Rhodes University Women's cricket team Organised and managed the cricket practice for all Rhodes teams Built effective relationships with all key stakeholders Helped develop and sustain a player development pathway in line with Rhodes University Cricket Strategic plan to monitor and evaluate cricket development