Assistant Vice President Food & Beverage

• May 2023 - Present

Food & Beverage Operations Director

• Dec 2021 - Apr 2023

1. My role as Food & Beverage operations director, and reporting directly to the Director of Operations, under my leadership, I took charge of the F&B Division, The hotel has 411 rooms and under my care has 6 areas: F&B Events. Thirty 8 Restaurants (Western & Chinese fusion), JP Teres (Local), Room Service, Restaurant Reservation Center, and Online Store. I am also a person who likes to be in the operation day to day to ensure that my operation is running smoothly. Few highlights since joining. 2. I’ve successfully launched the year-end festive 2022, the Lunar new year prosperity meal, Valentine’s night, and the recent Breaking Fast dinner during Ramadhan month. 3. I ensured that the Food and Beverage activities were aligned with the respective corporate strategy, initiative, and tactical and eco plan which have been implemented. 4. I conduct bi-weekly marketing communications meetings to ensure that all upcoming F&B plans and promotions run effectively and drive more awareness. Show less

Director, Food And Beverage

• Jan 2019 - Mar 2021

1. Role as Food & Beverage Director and report directly to Non Gaming Vice President, under my leadership I had 8 managers and 198 employees. I took care of 14 areas with 6 restaurants (Korean BBQ, Hunan cuisine, Northern noodle house, Asian food court, Hong Kong Cha Chan Teng, Cantonese restaurant), 3 lounges, 2 bars, banquet events, both VIP Gaming and Casino Bar operations. Since joining few accomplishment been achieve: - 2. Developed and implemented new products for example standee kiosk at Asian food court, food ordering system via Ipad and services to meet the ever- changing guest needs. 3. I’ve created most unique wine list in the market. The wine list which contains map wine produce, the history and the story. I carried the most prestige Wine around the world to suit the VVIP players 4. Prior opening. I’ve produce of annual budgets and operation forecasts. 5. Maintain close work relationships with other departments (Marketing, Finance, Business analysis, Human Resource) and their leaders to promote feedback, cross training and efficient operation Implement programs and promotions focused on maximizing revenues in the operations. Implement comprehensive purchasing contracts which provide a quality product at the best possible price. 6. Direct the development and monitoring of financial budgets, sales and marketing strategies, and operations to produce both short-term and long-term profitability. 7. Constantly monitor national and regional F&B trends to ensure the casino food and beverage operations do not fall behind its primary competitors. During pandemic, I’ve revise the restaurant concept and menu offering to suit customer needs at Asian Food Court Show less

Food and Beverage Manager

• Jun 2015 - Dec 2018

1. Responsible for all non-gaming food and beverage outlet, with buffet restaurant, Italian restaurant, Macau Gourmet walk, Joyride diner, food trucks, and day-to-day operations with direct staff of 60. 2. Work closely with the Culinary, Supply Chain, Hotel Operations, Casino Marketing, Sales Marketing in order to maintain good working relationships and to ensure smooth daily operations 3. Insuring achieve staff satisfaction through the constant communication, motivation, coaching, training and development 4. Maximize the labor cost and productivity and mobilize manpower resources to gather utmost productivity Achievement 1. Successful launched “Michelin Street Food” events for years of 2017 and 2018. 2. Promoting food and beverage product by running different campaign “Japanese Food Market”, “Sweet Campaign” 3. Part of the team to received Forbes Travel Guide 5 stars Restaurant for “Premier Lounge” and “Pearl Dragon” Restaurant and Michelin Guide Hong Kong and Macau (One Star) Restaurant for “Pearl Dragon” Restaurant Show less

Restaurant Manager

• Nov 2014 - May 2015

Wynn Club Dining Manager

• Mar 2010 - Aug 2014

1. Responsible of entire VIP Gaming Operations with total 16 Junket Operators, VIP Dining Rooms, VIP Slot, High Limit table games. Overall, I’ve 8 assistant managers and 271 team member reports on duty and run daily operation for both Wynn and Encore Towers. 2. My daily operations of F&B and ensure VIP patrons receive courteous and efficient five-star service by leading, motivating and coaching team members to exceed guests’ expectations. 3. Conducts regular departmental meetings and attends scheduled inter- departmental meetings and ensures relevant information is disseminated as required. Show less

Casino Service Bar Manager

• Feb 2007 - Feb 2010

1. Responsible of both VIP Gaming & Casino Service Bar operation. 2. From the operation terms of guest relation, I ensure the need of customers are researched, understood, accessed and included in the planning process. Beside than that service are delivered to customer specifications within the team’s. 3. I coach and mentor my teams to overcome difficulties in meeting customer service standard meanwhile I show concern for dignity, self esteem, welfare and contribution of all employees, while demanding performance. 4. Ensure that my teams are develop to have the skills to be empowered influence and involved in issue that affect their work, promote an environment, systems and practices that enable this level of participation. Show less

Food And Beverage Supervisor

• Aug 2004 - Sep 2006

Bartender

• Jul 2003 - Aug 2004

Bartender

• Feb 2003 - Jul 2003