Experience

Holiday Inn Express

• Hospitality
• 1 - 100 Employee

• Executive Housekeeper/Auditor

  • Jun 2011 - Present

  Follow up to each housekeeper assigned to ensure the number of rooms to clean is completed in a timely manner . Advised housekeeping staff when rooms were vacated and ready for cleaning . Contacted front desk, housekeeping and maintenance staff when guests reported problems . Inspected housekeeper performance to verify the accuracy of cleanliness of each room . Reported to front desk to give record of vacant clean rooms ready for the business date



Hilton Garden Inn Jacksonville/Ponte Vedra

• United States
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Nov 2005 - Present

  Performed a variety of functions including daily reconciliation of revenue, accurate cash handling and replenishment, credit card batch processing and daily reporting to managers and ownership . Prepared invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet, M3, database or presentation software . Reported directly to General Manager in relation to customer complaints, discrepancies, and … Show more Performed a variety of functions including daily reconciliation of revenue, accurate cash handling and replenishment, credit card batch processing and daily reporting to managers and ownership . Prepared invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet, M3, database or presentation software . Reported directly to General Manager in relation to customer complaints, discrepancies, and security issues Show less



NEXCOM NAVAL STATION NES/MAYPORT FLORIDA

• Front Office Supervisor/Navy Lodge Auditor

  • Dec 1996 - Dec 2008

  Interpreted administrative policy and operating procedures for the employees . Made and confirmed reservations, registered guests upon arrival, prepared reports, sold convenience items other cash handling functions. . Coordinated and directed office services such as records and budget preparation, personnel, and housekeeping, in order to aid executives . Filed and retrieved corporate documents, records and report . Analyzed and interpreted… Show more Interpreted administrative policy and operating procedures for the employees . Made and confirmed reservations, registered guests upon arrival, prepared reports, sold convenience items other cash handling functions. . Coordinated and directed office services such as records and budget preparation, personnel, and housekeeping, in order to aid executives . Filed and retrieved corporate documents, records and report . Analyzed and interpreted financial statistics and other data using database applications . Opened, sorted and distributed incoming correspondence, including faxes and e-mails . Worked closely with all departments to ensure the accuracy of daily operating receipts and financial information Show less



NEXCOM WORLDWIDE RESERVATION CENTER

• Military worldwide Reservation Agent

  • Nov 1994 - Dec 1996

  Answered inquiries regarding information such as schedules, accommodations, procedures and policies . Made and confirmed reservations for transportation and accommoditions, using telephones, faxes, mails and e-mails . Provided customers with travel suggestions and information sources, such as guides, directories, brochures, telephone numbers and maps