Experience

ITT Dublin

• Ireland
• Education Administration Programs
• 100 - 200 Employee

• Student Services Officer

  • 2008 - Present

  Student Services Officer in the Institute of Technology Tallaght Dublin, dealing with all aspects of student life on a daily basis from timetable queries to helping out with module difficulties. Responsible for overseeing winter and summer examinations, collecting exam papers from lecturers and liaising with external examiners and other Institute departments. Attaching lecturers and students to their elected subjects in the Institute network system (Banner). Administrative duties include issuing letters of attendance for registered students, maintaining leave files such as sick leave, sports leave etc., attaching students and lecturers to their relevant course reference numbers, maintaining training records for all department staff, assisting with all student queries from timetabling issues to module queries, alerting students of lecture absences through text message and e-mail, collating exam papers from lecturers at exam sessions in January, May and August repeat sessions, keeping all exam papers on file and liaising with other college departments such as the registrar’s office at exam time. I also liaise with the registrar’s office and other schools within the institute on various issues such as repeat tuition for students and students who defer subjects. Duties also include providing academic support to all part-time and full-time students at the Institute of Technology, varying from students with a disability, mature students and students from non traditional backgrounds, promoting an institutional approach to academic development and working as part of a team to develop policies and procedures aimed at enhancing the overall student experience, working closely with students to ensure they are fully supported and that they are meeting the assessment criteria of their programmes. Show less



Portobello Institute

• Dublin City Centre

• Class Tutor

  • Sep 2013 - Sep 2014

  Class Tutor I was employed by Portobello Institute as a class tutor. I delivered the FETAC level 6 Special Needs Assistant course which consisted of mid week lectures and workshops at the weekend. Each lecture covered a different aspect of disability and the skills required to gain employment as a Special Needs Assistant (SNA). These lectures involved preparing notes and keeping up to date on relevant research and media related items regarding the role of the SNA in Ireland. I was also responsible for correcting exam papers and assignments at the end of each course and allocating appropriate grades to each student. Workshops were held at the weekends and covered areas such as study skills, using the internet, academic writing skills and research skills. I also designed the Programme Module Descriptors for FETAC level 6 and 7 Conflict Resolution and Disability Awareness. Conflict Resolution is part of the Sports Science and Management Degree delivered by Portobello and Disability Awareness is a standalone Module. Other responsibilities included collaborating with institute staff regarding curriculum development and other pedagogic initiatives such as continuous improvement in their area of expertise, focusing on improving the education and learning outcomes of students, ethics, creativity, strategic plans and focusing on improvement, using effective professional learning and development processes. Show less



Department of Social Protection

• Ireland
• Government Administration
• 700 & Above Employee

• Information Officer

  • Jan 2001 - Nov 2004

  I was employed by the Department of Social Protection in the role of Information Officer dealing with all aspects of Social Welfare. This included informing and advising members of the public on a daily basis and assisting them with any queries regarding their payments and claims. I worked as part of the frontline in the Department of Social and Family Affairs giving information and advice on social welfare entitlements such as Children’s Allowance, Old Age Pension, Unemployment Benefit, Carers Allowance, Widows Pension and Lone Parents Allowance. This role included processing claims and following through with these claims making decisions as to whether claims were granted depending on evidence shown from the potential claimant. A vital aspect of this role was keeping up to date on all aspects of Social Welfare payments and giving appropriate information to claimants on their entitlements. Show less