Social Care Worker

• Jun 2018 - Present

Social care worker Social care worker

Client Support Analyst

• Apr 2017 - Present

Technical Support Agent

• Jan 2017 - Present

My duties in this job was a technical support agent. Deal with customers technical difficulties of broadband, email and phone. Track and trace ownership of all outstanding queries to ensure follow through in all cases. To maintain target level of performance. To help maintain a good team and working environment. By doing this job I have learned excellent call handling skills , and the ability to deal with repetitive tasks in a positive upbeat manner My duties in this job was a technical support agent. Deal with customers technical difficulties of broadband, email and phone. Track and trace ownership of all outstanding queries to ensure follow through in all cases. To maintain target level of performance. To help maintain a good team and working environment. By doing this job I have learned excellent call handling skills , and the ability to deal with repetitive tasks in a positive upbeat manner

Customer Service Representative

• Mar 2016 - Jan 2017

My duties in this job is to respond to customer service queries in a friendly, efficient and professional manner. To assist passengers(e.g. way-finding; verbalising security requirements conveying instructions) . To manage queues and passenger flows within terminal 1 in order to promote safety and maximise efficiency. Fire Marshall. To Provide feedback and support the ethos of continuous improvement within the Customer Service team , and report back to different members of the airport such as terminal service officer.

Retail Associate

• Oct 2015 - Mar 2016

My duties in this job was till supervisor. I had to process refunds, do till lifts and collect change for my other colleagues.I was also on the shop floo r managing stock . My duties in this job was till supervisor. I had to process refunds, do till lifts and collect change for my other colleagues.I was also on the shop floo r managing stock .

Retail Associate

• Jun 2015 - Sep 2015

My duties in this job was to serve on the checkouts. Washing up dishes by hand. Helping to prepare meals for customers. Mopping and sweeping the floor. My duties in this job was to serve on the checkouts. Washing up dishes by hand. Helping to prepare meals for customers. Mopping and sweeping the floor.

Weekend Manager

• Nov 2013 - Jun 2015

My duties in this job was in weekend manager in Retail Sales. To Cash Up, Stock Management, Key Holder, Fulfilling Web Duties. I was also responsible for Concessions and looking after the vending machines in Dublin airport. My duties in this job was in weekend manager in Retail Sales. To Cash Up, Stock Management, Key Holder, Fulfilling Web Duties. I was also responsible for Concessions and looking after the vending machines in Dublin airport.

Student Practice Placement

• Jan 2015 - Apr 2015

Retail Associate

• Nov 2013 - Feb 2014

My duties in this job was to assist customers with fashion advice, I also had to manage stock and work on customer services. My duties in this job was to assist customers with fashion advice, I also had to manage stock and work on customer services.

Practice Placement Student

• Sep 2013 - Dec 2013

Retail Associate

• Mar 2011 - Mar 2013

My responsibilities in this job were working on the checkouts. Liaising with Customers, Dealing with Customers Complaints, Staff training, Counting Stock. Cleaning tills,Cash Handling,Credit Card Handling, Closing Shop, Merchandising My responsibilities in this job were working on the checkouts. Liaising with Customers, Dealing with Customers Complaints, Staff training, Counting Stock. Cleaning tills,Cash Handling,Credit Card Handling, Closing Shop, Merchandising