Siobhan E. McCarthy C-DPO
Operations Manager- Head of Department at Wood for Trees Ltd- Claim this Profile
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English Native or bilingual proficiency
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German Limited working proficiency
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French Limited working proficiency
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Spanish Elementary proficiency
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Gaelic Elementary proficiency
Topline Score
Bio
Mark Lugg
I have been fortunate to work with Siobhan during my time at Wood for Trees, during this time she assisted on projects that I managed and eventually took on the projects as I handed them over. Her understand on Project Management was great which made for a smooth transition. Her stakeholder management was a real assent and help with the transition and assisted in moving things forward.
David Rawlinson
During my time working with Bibby Financial Services and Aldermore Bank, I had numerous occasions to work with, or rather, rely upon Siobhan for the provision of software support services. Siobhan always displayed a 'can do' attitude, was always positive, and highly professional is delivering great solutions. the situation, however stressful, her manner was never less than fully engaged and supportive. Her thoughtful approach ensured that problems were resolved with minimal fuss. I would highly recommend Siobhan.
Mark Lugg
I have been fortunate to work with Siobhan during my time at Wood for Trees, during this time she assisted on projects that I managed and eventually took on the projects as I handed them over. Her understand on Project Management was great which made for a smooth transition. Her stakeholder management was a real assent and help with the transition and assisted in moving things forward.
David Rawlinson
During my time working with Bibby Financial Services and Aldermore Bank, I had numerous occasions to work with, or rather, rely upon Siobhan for the provision of software support services. Siobhan always displayed a 'can do' attitude, was always positive, and highly professional is delivering great solutions. the situation, however stressful, her manner was never less than fully engaged and supportive. Her thoughtful approach ensured that problems were resolved with minimal fuss. I would highly recommend Siobhan.
Mark Lugg
I have been fortunate to work with Siobhan during my time at Wood for Trees, during this time she assisted on projects that I managed and eventually took on the projects as I handed them over. Her understand on Project Management was great which made for a smooth transition. Her stakeholder management was a real assent and help with the transition and assisted in moving things forward.
David Rawlinson
During my time working with Bibby Financial Services and Aldermore Bank, I had numerous occasions to work with, or rather, rely upon Siobhan for the provision of software support services. Siobhan always displayed a 'can do' attitude, was always positive, and highly professional is delivering great solutions. the situation, however stressful, her manner was never less than fully engaged and supportive. Her thoughtful approach ensured that problems were resolved with minimal fuss. I would highly recommend Siobhan.
Mark Lugg
I have been fortunate to work with Siobhan during my time at Wood for Trees, during this time she assisted on projects that I managed and eventually took on the projects as I handed them over. Her understand on Project Management was great which made for a smooth transition. Her stakeholder management was a real assent and help with the transition and assisted in moving things forward.
David Rawlinson
During my time working with Bibby Financial Services and Aldermore Bank, I had numerous occasions to work with, or rather, rely upon Siobhan for the provision of software support services. Siobhan always displayed a 'can do' attitude, was always positive, and highly professional is delivering great solutions. the situation, however stressful, her manner was never less than fully engaged and supportive. Her thoughtful approach ensured that problems were resolved with minimal fuss. I would highly recommend Siobhan.
Credentials
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Certified Data Protection Officer
The Knowledge AcademyJan, 2022- Sep, 2024
Experience
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Wood for Trees Ltd
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United Kingdom
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Operations Manager- Head of Department
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Mar 2020 - Present
Responsibilities include:• Department Head• Risk Assessment and Management• SLA and KPI monitoring• Process and policy implementation/ document management• Managing and implementing Business Improvement Opportunities• Resource management• Data governance and security• Change Management• Project Management• IT infrastructure management Responsibilities include:• Department Head• Risk Assessment and Management• SLA and KPI monitoring• Process and policy implementation/ document management• Managing and implementing Business Improvement Opportunities• Resource management• Data governance and security• Change Management• Project Management• IT infrastructure management
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Dancerace plc
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United Kingdom
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Banking
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1 - 100 Employee
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Account Manager
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Jul 2018 - Mar 2020
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Senior Support Engineer
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Jan 2005 - Mar 2020
Customer facing role in an international factoring software company, main responsibilities including:. 2nd and 3rd level escalation. Training clients to use our software via webex or onsite.. Consultancy. Client management. Maintaining Logging system . Report designing for management data. Creating and updating instruction and product documents for client use. Reporting at director/CEO level regarding projects or in-house operations. Supporting new business during the take-on process. Creating and implementing workflow procedures. Printer setup and maintenance. Organising software upgrades
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Helphire
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United Kingdom
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Insurance
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1 - 100 Employee
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Operations Assistant
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2004 - 2005
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Education
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2002 - 2003
Bath Spa University
PGDip, Irish Studies -
1999 - 2002
Lancaster University
Bachelor’s Degree, American Studies -
2000 - 2001
University of Minnesota-Twin Cities
American Studies
Community
