Experience

Ballinlough

• Ireland
• Truck Transportation
• 1 - 100 Employee

• Assistant Service Manager

  • Feb 2022 - Present



Barlo Motor Group, Thurles, Co. Tipperary

• Clonmel, Co. Tipperary

• Service Manager

  • Apr 2007 - Jul 2021

  * Working as part of a team in a busy environment ensuring an excellent customer service * Representing the company, as first point of contact, ensuring professional and personable communication when meeting and greeting clients and visitors * Liaising with clients and dealing with queries from a wide range of external clients and professional bodies * Prioritising work and distributing to Technicians/Service Advisor and ensuring all service processes are met * Responsible for efficiency and profit of service department plus liaising with sales team regarding fleet vehicle repairs whilst ensuring maximum utilisation of workshop facilities * Devising and implementing marketing campaigns * Monitoring and evaluating customer needs and competitor activity within the market * Responsible for setting monthly targets and reviewing, monitoring and reporting on KOC’s (Key Operating Controls) * Recruiting, training and mentoring additional team members as required * Responsible for general accounts including control of cheques, cash and bank lodgements * Processing and entering invoice data on computer system for action by internal accounts department * Accountable for preparation of all material for auditors including Ford Ireland teams * Booking loan vehicles for customers and arranging insurance transfers * Responsible for overseeing the implementation and use of computerised CDK/ Kerridge system * Responsible for implementing a number of new systems into dealership including CVP, REACT, Garda & HSE Fleet Management * Handling a high volume of email traffic with multiple requests and tasks, general office/secretarial/reception duties including use of Microsoft Word, PowerPoint & Excel Show less



Blackwater Motors Group

• Ireland
• Automotive
• 1 - 100 Employee

• Service Advisor

  • Oct 2005 - Dec 2006

  *Dealing with all service related customers both on a one to one basis & by telephone *Logging of daily vehicle services & printing job sheets *Allocating jobs to mechanics *Pricing & processing all invoices & credit notes *Carry out daily financial transactions *Estimating & pricing of work *Organising external repairs *Contact customer regarding overdue accounts & advise management of outcome *Liaise with sales team regarding fleet vehicle repairs *Balance all cash transactions at end of day Show less



Cavanaghs of Fermoy Ltd.

• Service Advisor

  • Jan 1999 - Oct 2005