Siobhan Mallen
Customer Experience Consultant at thecxcompany- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Ireland, IE
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Experience
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The CX Company
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Ireland
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Business Consulting and Services
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1 - 100 Employee
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Customer Experience Consultant
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Sep 2018 - Present
I work with companies from all sectors helping them to develop, deliver and improve their CX Strategy. I work with companies from all sectors helping them to develop, deliver and improve their CX Strategy.
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KBC Bank Ireland
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Financial Services
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700 & Above Employee
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Customer Experience Manager
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2016 - 2018
I was the Customer Experience Manager for KBC, working with all departments to deliver an excellent experience to KBC customers.
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Contact Centre Manager
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Jan 2013 - Aug 2016
I managed the Contact Centre for KBC, leading a large team of staff, serving customers across all channels.
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Retail Deposits
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Aug 2010 - Dec 2012
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permanent tsb
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Ireland
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Banking
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700 & Above Employee
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Customer Advisor
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Sep 2005 - Mar 2010
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Education
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2015 - 2017
National College of Ireland
MBA, Business -
2008 - 2009
Life Insurance Assocation (LIA)
Diploma in Financial Advice, QFA -
2002 - 2005
Athlone Institute of Technology
Auctioneering & Estate Agency, Auctioneering & Estate Agency
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