Susie Lupescu
Office Manager at Security Risk Specialists Ltd- Claim this Profile
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English Native or bilingual proficiency
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French Elementary proficiency
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Romanian Native or bilingual proficiency
Topline Score
Bio
Credentials
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Accounting Foundations: Bookkeeping
LinkedInFeb, 2021- Nov, 2024 -
Excel 2019 Essential Training
LinkedInFeb, 2021- Nov, 2024 -
Financial Accounting Part 2
LinkedInFeb, 2021- Nov, 2024 -
Financial Modeling and Forecasting Financial Statements
LinkedInFeb, 2021- Nov, 2024 -
Goal Setting: Objectives and Key Results (OKRs)
LinkedInFeb, 2021- Nov, 2024 -
The Human Resources Hero
LinkedInFeb, 2021- Nov, 2024 -
Tips for Better Business Writing
LinkedInFeb, 2021- Nov, 2024 -
Writing with Impact
LinkedInFeb, 2021- Nov, 2024 -
Communicating In the Language of Leadership
LinkedInJun, 2020- Nov, 2024
Experience
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Security Risk Specialists Ltd
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United Kingdom
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Security and Investigations
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1 - 100 Employee
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Office Manager
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Jan 2019 - Present
In this role, I oversee all office operations, consistently finding new ways of improving quality of service and processes.Key highlights • Enhanced efficiency by automating office functions including rostering and payroll, through the implementation of the Logosoft software • Developed and administered internal audit protocols, fostering a disciplined approach to evaluating and improving the effectiveness of control processes• Ran the payroll for 50+ salaried and hourly employees, maintaining payroll accuracy through exhaustive analyses on all the time cards• Leveraged the Xero software in issuing invoices and processing payments accurately• Key in enhancing the overall output by hiring and screening following the industry requirements, as well as providing expert administrative support to the Managing and Operations Directors to improve their productivity• Coordinated office inventory functions including ordering and stocking, as well as scheduled appointments and itinerary for both clients and personnel• Heightened client satisfaction through swift and effective problem solving • Monitored and evaluated personnel performance, providing recommendations on advancement or raising concerns on productivity• Drafted quotes for prospected clients as well as generated high-quality documents, spreadsheets and presentations for internal and customer-facing needs• Demonstrated proficiencies in telephone and front-desk reception within the fast-paced office environment. Calmed upset clients, researched and rapidly solved problems, as well as established trust with clients• Maintained effective physical and electronic filing systems
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Nomasvello (No+Vello) Romania
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Romania
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Personal Care Product Manufacturing
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1 - 100 Employee
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Office Manager
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May 2018 - Dec 2018
I performed various administrative duties including executive assistance to the company’s top management, financial report generation, office inventory control, process improvement, as well as customer service.Key Highlights• Analysed resumes from online databases, selecting and onboarding top talents in a variety of roles• Ensured quick settling of newly hired staff by swiftly drafting the employment documents, scheduling employee work times, and ensuring payroll accuracy• Enhanced client satisfaction by resolving complaints promptly, addressing inquiries, handling meetings requests and answering billing questions • Identified ineffective workflow processes, developing solutions that heightened productivity and personnel performance• Organised, managed and coordinated the database, as well as established and maintained a functional archive through proper document organisation• Coordinated communication between internal and external suppliers
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Bid Writer/Owner
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Oct 2015 - May 2018
Key Highlights• Keenly monitored funding opportunities, identifying and following the opportunities offered by the European Union, the Romanian Government and other sources, providing advice on increasing chances• Drafted and submitted tenders, business plans, and other financing requests, conducted feasibility studies and economic/financial assessments, as well as provided assistance during project control• Provided consultancy during the implementation period, preparing reports, coordinating procurement procedures, drafting the application for payment reports, as well as providing post-implementation assistance• Worked collaboratively with clients during the tendering process, maintaining a clear line of communication• Advised and guided clients on specification requirements compliance
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Bid Writer
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May 2014 - Apr 2018
I was recruited to prepare clear contracts, draft winning project proposals, assist with brand growth, as well as deliver excellent customer service.Key Highlights • Gathered insights through collaboration with specialists in other disciplines including engineering, product management, as well as instructional design• Secured PCG’s brand presence through impactful adverts on social media platforms as well as advertising services• Delivered responsive service to clients by maintaining consistent work hours, as well as utilising email and telephone in project communication• Leveraged robust research, writing, editing and proofreading abilities in preparing the best possible content
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Assistant Manager
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Nov 2013 - Dec 2015
I acted as the liaison person for the project manager, management team members, partners, contracting authority, as well as external collaborators.Key Highlights• Provided technical and financial support to the project activities, coordinating the activities of the project partners, as well as implementing the project in the assumed parameters to ensure compliance with the contractual conditions and the specific legislation regarding the POSDRU ESF in Romania• Reviewed the monthly activity reports and timesheets of the management team and experts• Prepared the project’s technical, financial and monitoring reports, as well as action plans
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ESOL Trainer
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Sep 2012 - Dec 2014
• Supporting English courses with different social-professional categories • Organizing test simulation sessions with candidates seeking Cambridge ESOL certificates
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Skills Trainer - Bussines Communication
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Jun 2013 - Aug 2013
- planning of training programs.- setting goals and objectives of training and presentations, as well as training methods.- developing training materials, case studies, role-play, etc.- effective support of the training programs, in accordance with the needs and objectives of the project and of the beneficiaries- providing feedback and evaluation of the students and drawing up the training reports
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Internship Trainee
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May 2011 - Jun 2011
▪ Documentation for carrying out a specialized work▪ Assisting with individual psychotherapy sessions▪ Working with people diagnosed with autism▪ Assisting with periodic testing of transport employees
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Head of HR
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2009 - 2010
▪ Coordination of the internal organization activities of the members of the association▪ Recruiting new members▪ Building databases with registered members▪ Making activity sheets for active members▪ Creating and maintaining group cohesion
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Education
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2009 - 2012
Alexandru Ioan cuza University, Iasi, Romania
BSc., Pshychology -
2012 - 2012
Asociația REPERE, filiala Bacău
Trainer certificate, COR code 242401, Training -
2009 - 2012
Universitatea „Alexandru Ioan Cuza” din Iași
Teaching Diploma, Education -
2002 - 2006
Colegiul National "Petru Rares
High school Diploma, Philology
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