Experience

One Eleven Resorts

• Indonesia
• Hospitality
• 1 - 100 Employee

• • May 2019 - Present

• • Sep 2017 - Apr 2019



Sun Island Bali Hotel Group

• Indonesia
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Jul 2015 - Sep 2017

  • Always greet guests in a friendly and professional manner according to Sun Island Hotels standards. • Engage each guest as a unique individual and listen attentively to their request. • Perform accurate check-ins and check-outs of guests daily. • Escort guests to their assigned rooms and give small orientation of the villa facilities. • Answer the telephone in a timely and professional manners. • Run daily reports to check reservations for accuracy and identify any special request. • Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift. • Anticipate and address guest’s service needs. • Listen to guest’s complaints or concerns and resolve their issues in a timely manner. • Comply with the Sun Island Hotels Policies, Procedures, and Code Of Ethics. • Performs any additional tasks which are assigned by management. • Keep working area neat and tidy. • Uniform and personal appearance are kept clean and professional and are in accordance with Sun Island Hotels Grooming Policy. Show less



THE HAVEN BALI SEMINYAK

• Indonesia
• Hospitality
• 1 - 100 Employee

• Guest Relations Officer

  • Jul 2014 - Dec 2014

  • Meet and greet guests upon their arrival at the hotel • Interact with guests and provide a welcoming atmosphere • Coordinate and supervise activities for guests • Attend to guests' queries, needs and other special requests • Listen to complaints put forward by guests, resolve stessful situations and provide solutions to problems • Promote the facilities and services offered by the hotel • Cooperate and coordinate with the other hotel departments to provide an efficient service • Accompany guests within the hotel to arrive at the desired place • Provide general information and directions • Advise and assist guests on leisure activities, places to visit and travel arrangements • Be especially attentive to repeat guests and other VIP guests • Bid farewell to guests at the end of their stay Show less