Experience

The Prince's Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Insight & Impact Executive

  • Oct 2022 - Present

  Responsible for understanding, evidencing & measuring the impact of Health & Social Care programmes.

• Youth Development Lead

  • Nov 2020 - Oct 2022

  Youth Development Lead on the Employability Team, facilitating a range of programmes across Northern Ireland to support under-employed young people aged 16-30 into employment. Engaging in outreach with multiple stakeholders across the youth sector, and working directly with volunteers, corporate delivery partners, funders and internal colleagues to ensure quality programmes and excellent outcomes.



SPAR UK

• United Kingdom
• Retail
• 200 - 300 Employee

• Customer Advisor

  • Apr 2020 - Nov 2020



Diageo

• United Kingdom
• Beverage Manufacturing
• 700 & Above Employee

• Customer Advisor

  • Nov 2019 - Mar 2020



Red Cross Youth

• Non-profit Organizations
• 200 - 300 Employee

• Project Support Volunteer

  • Sep 2018 - Aug 2019

  - Full time long-term European Solidarity Corps volunteer supporting the integration of groups at increased risk of social isolation in Portugal, working in an exceptionally culturally and linguistically diverse environment - Project support for ‘Projeto geração tecla’ – a community centre for youth members of the Roma community in Braga; independent planning, facilitation and evaluation of programmes and activities for ages 8 – 18 - Working with clients and local partners and aiding to produce and develop an innovative online video series challenging stereotypes faced by Roma people - Worked in small, dynamic team, successfully applying for funding grant(s) including an Erasmus+ Youth Exchange - Professional development through national & international training and conferences



Time to Be Welcome

• Greece

• International Volunteer

  • Jun 2018 - Aug 2018

  - Full time short-term European Solidarity Corps volunteer working in a diverse team from across 10 European countries to support the welcoming of migrants, asylum seekers and refugees and their integration process through the use of non-formal education and youth work - Trauma informed working and trained in psychosocial support, and psychological first aid by IICOS (Institut Interculturel de Compétences Systémiques) - Designing, delivering and managing creative sessions for a large summer school programme of 25-60 students representing diverse cultural and linguistic background, a wide range of ages (3-18) and differing educational needs - Support to a local accommodation shelter for male ‘unaccompanied minors’ 3-4 times per week - Maintaining a flexible and enthusiastic approach to work at all times, travelling to provide additional assistance to project team in Kavala - Project management of international event: Two day dissemination conference ‘From Global to Local’ in Belfast for 50 attendees from the UK & Ireland; independently managed a team volunteers, organised logistics, proactively sought and liaised with partners and experts to provide sessions, managed the programme and created schedule, led the delivery of the event on the weekend.



Barnardo's

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Supporter Experience Officer

  • Feb 2017 - Apr 2018

  - First point of contact for supporters of the charity via telephone, email and social media - Responding to ~ 3,000 enquiries a month, providing excellent client care and logging all communication accurately through Salesforce CRM & pulling reports for analysis; - Team Lead for Salesforce CRM system; acting as liaison to Supporter Relations, advising on difficulties/improvements & organising further team trainings - Independent complaint management for 45-60 fundraising/retail complaints per month - Managed the delivery of social media communications via Hootsuite for ‘The Big Toddle’ a flagship fundraising event raising over £500,000 - Administrative support, including ad hoc financial admin & ensuring all policies and procedures including GDPR and safeguarding were adhered to at all times



Anglia Ruskin University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Experience Graduate Intern

  • Aug 2016 - Feb 2017

  - Administration, planning, and research support to improve the student experience on campus - Data analysis of student surveys and presenting the results in detailed reports and oral presentations to management - Event and project support for large scale student ‘Welcome’ event (~10,000 attendees) - Administration, planning, and research support to improve the student experience on campus - Data analysis of student surveys and presenting the results in detailed reports and oral presentations to management - Event and project support for large scale student ‘Welcome’ event (~10,000 attendees)



Royal Holloway, University of London

• United Kingdom
• Higher Education
• 700 & Above Employee

• Catering Assistant

  • Feb 2014 - Jul 2016

  Founders Dining Hall, Royal Holloway University of London Serving over 500 guests per shift, till management, setting up the service area, general housekeeping & tidying, (some) silver service on special events. Founders Dining Hall, Royal Holloway University of London Serving over 500 guests per shift, till management, setting up the service area, general housekeeping & tidying, (some) silver service on special events.



Royal Collection Trust

• United Kingdom
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Summer Warden

  • Jul 2015 - Sep 2015

  Customer Service, welcoming and assisting guests, providing outstanding customer service, maintaining an awareness of health & safety and security procedures. Customer Service, welcoming and assisting guests, providing outstanding customer service, maintaining an awareness of health & safety and security procedures.



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor

  • Aug 2012 - Jan 2014

  Working in a busy high street retailer on a part time basis. Operating a till; Advising and helping customers; Answering the telephone; (some) visual merchandising; Tidying the store & General Housekeeping. Working in a busy high street retailer on a part time basis. Operating a till; Advising and helping customers; Answering the telephone; (some) visual merchandising; Tidying the store & General Housekeeping.