Executive Officer

• Jun 2020 - Present

Clerical Officer

• May 2018 - Present

HR Documentation Consultant

• Oct 2016 - Apr 2018

This role currently involves conducting calls or face to face visits with clients to discuss their employment documentation and advising on best practice and legislation throughout. Drafting and uploading their documentation to their client site within the given SLA. Completing annual reviews to ensure all documentation is fully compliant and in line with legislation. Addressing any queries clients may have overtime and including any additional documents as required. Liaising with clients regarding additional services that we offer that they may find useful. Throughout this role I have also acted as a team player by picking up on another team members tasks whilst they were busy or on a call. I have also taken up additional responsibilities as I plan the rota for my team and look after Graphite clients also.

Business Support Team Member

• Jul 2016 - Aug 2016

The role of the Business Support Team was to answer the any queries relating to the newly implemented I.T system by any of the FBD phone agents. The new I.T system was rolled out nationwide within the company in June of this year. The purpose of this system upgrade was to create a more user friendly and efficient way to carry out the day to day needs of the business, e.g. Quoting for New Business, in the areas of Car, Home and Van Insurance.. My role as a Business Support Team Member involved taking calls from any of the agents working on the new IT system and resolving these issues on the call as quick as possible, in order for them to proceed. The issues from users ranged from navigating through different areas on the new system, requests to update customers details, getting advice on updated business processes to ensure they were following correct procedure, as well as advising of performance issues e.g. slowness on the system. When I received an issue from an agent, I would then log this issue with the IT Service Desk or Application Support in order for this issue to be resolved as soon as possible. In order to monitor the performance of the system since implementation, I would update a performance log to track trends of issues that were being raised by the phone agents, so that these trends could be investigated and resolved to mitigate downtime for agents.

Business Tester

• May 2014 - Aug 2016

My role as a Business Tester for FBD includes scripting for Business processes and testing as a day to day user to make sure our system works and meets our business needs. While fulfilling my role as a tester as part of a Model Office team, I created documentation checklists to ensure that when testing documents on the new system that all content displayed in its usual manor. I also have knowledge of data dictionaries,regression testing, retesting in new releases, software release process, logging defects with developers on Quality Centre and retesting these defects to ensure the defects have been rectified when the new release has been implemented, as well as end-to end testing Over the time frame that I have spent as a Business Tester, I got involved in charity events which FBD sponsored, such as the one listed below; Difference Day for Camphill. The Camphill community is located in Dunshane, Co.Kildare and plays host to many residents within the area of Dunshane. Over the duration of the day 150 colleagues, friends and I helped to revamp the grounds of the Camphill by completing numerous tasks such as building new football and basketball courts as well as creating a secret walkway.

Personal Insurance Advisor

• Jun 2015 - Oct 2015

Dealing with customer queries over the phone, processing renewals as well as generating New Business Sales in the line of Car, Home and Commercial insurance. My role also includes some administration work sending out new documentation and requesting special documents to be sent to former customers such as No Claims Bonus certificates. In order to comply with regulatory procedures I have to ensure that I am complying with Central Bank regulations by ensuring I am using the Consumer Protection Code correctly on each call that I make. The call centre environment is a very busy one in which I achieve tight deadlines, this is where my multi-tasking skills come into place. I also received training in relation to Data Protection and the Complaint process. During my time spent as a Personal Insurance Advisor, I participated in Fraud training to become more aware of how fraud occurs and the steps we can put in place to prevent fraud. This is an area of great importance to the insurance industry as numerous claims can be turn out to be fraudulent, and up costing the industry millions.

Poll Clerk

• May 2015 - May 2015

I recently worked as a Poll Clerk in the referenda held on the 22nd of May 2015, which were for, The Referendum on Marriage Equality and The Age of Presidential Candidates. My duties for this role consisted of setting up the polling station before the voting commenced, giving out the ballot papers to the electorate, calculating the sum of unused and spoilt ballot papers out of the total ballot papers assigned to the polling station at the end of the day as well as closing up the polling station. I recently worked as a Poll Clerk in the referenda held on the 22nd of May 2015, which were for, The Referendum on Marriage Equality and The Age of Presidential Candidates. My duties for this role consisted of setting up the polling station before the voting commenced, giving out the ballot papers to the electorate, calculating the sum of unused and spoilt ballot papers out of the total ballot papers assigned to the polling station at the end of the day as well as closing up the polling station.

Sales Assistant

• Dec 2013 - Dec 2013

Informed the public on the current offers we had on, sold driving lessons to the customers, provided extra information on the driving lessons to customers. Setting up the business, closing the business, managing finance. Informed the public on the current offers we had on, sold driving lessons to the customers, provided extra information on the driving lessons to customers. Setting up the business, closing the business, managing finance.

Waitress/HouseKeeper

• Jun 2013 - Aug 2013

Customer Service, operating the till, taking orders, silver service, working in the bar, cleaning the restaurant, setting tables, setting up the restaurant putting out cake displays, polishing cutlery, making beds, hovering, cleaning and polishing rooms. Customer Service, operating the till, taking orders, silver service, working in the bar, cleaning the restaurant, setting tables, setting up the restaurant putting out cake displays, polishing cutlery, making beds, hovering, cleaning and polishing rooms.

Shop Assistant

• Oct 2012 - May 2013

Customer service, operating the till, cashing up, pricing items, cleaning the store, steaming items, placing items to be sold out on the shop floor, reorganising shop display. Customer service, operating the till, cashing up, pricing items, cleaning the store, steaming items, placing items to be sold out on the shop floor, reorganising shop display.

Fundraiser

• Jul 2012 - Jul 2012

Sales interaction with the public, raising funds for the organisation, increasing awareness of the organisation to the public. Sales interaction with the public, raising funds for the organisation, increasing awareness of the organisation to the public.

Promoter

• Jun 2011 - Feb 2012

Promoting brands, giving out free gifts/promotional material to the public, creating awareness, uploading photos of event. Promoting brands, giving out free gifts/promotional material to the public, creating awareness, uploading photos of event.

Waitress

• Jul 2011 - Jul 2011

Customer Service, taking orders, cleaning the restaurant to HACCP standards, delivering food. Customer Service, taking orders, cleaning the restaurant to HACCP standards, delivering food.

Insurance Assistant

• Feb 2011 - Feb 2011

Updating the renewal register, filing away insurance documents, e.g. renewal letters, sending the post, taking messages on the phone. Updating the renewal register, filing away insurance documents, e.g. renewal letters, sending the post, taking messages on the phone.