Experience

Intercom

• United States
• Software Development
• 700 & Above Employee

• Manager, Workplace Experience

  • Oct 2022 - Present

  Dublin, County Dublin, Ireland

• Associate Manager, Workplace Experience (EMEA)

  • Jul 2021 - Nov 2022

  Dublin, County Dublin, Ireland

• Senior Workplace Experience Associate

  • Nov 2020 - Jul 2021

  Dublin

• Workplace Experience Associate

  • Nov 2018 - Nov 2020

  Dublin Work as part of a global Workplace Experience team dedicated to delivering exceptional employee experience and creating workspaces that are engaging and drive productivity. Owner of Intercom’s Events, Food and Community programs. EVENTS Owner of Internal Events - Drive community and belonging through a creative program of events designed to engage and encourage interaction. - Own the annual Intercom Holiday Party and Summer Birthday Party for all Intercomrades. -… Show more Work as part of a global Workplace Experience team dedicated to delivering exceptional employee experience and creating workspaces that are engaging and drive productivity. Owner of Intercom’s Events, Food and Community programs. EVENTS Owner of Internal Events - Drive community and belonging through a creative program of events designed to engage and encourage interaction. - Own the annual Intercom Holiday Party and Summer Birthday Party for all Intercomrades. - Partner with ERGs to execute D&I events eg. Pride and IWD. - Partner with Program and Product Managers to plan product launch celebrations. - Lead WE team global events meetings to ensure alignment across all locations. - Work with external communities to host events at Intercom, eg. meet-ups. - Manage the annual budget for events. FOOD Owner of the Dublin Food Program - Manage all aspects of the food offering which includes breakfast, lunch, dinner and snacks. - Ensure the offering is consistent but also fun and interesting. - Maintain relationships with multiple vendors to ensure a consistently excellent offering. - Engage local food businesses to host food pop-ups. - Monitor satisfaction through regular surveys and take action to drive improvements. Driver of Intercom’s Global Food Program - Build and implement food policies and procedures, where previously none existed. - Ensure global alignment and consistency. - Engage external experts and consultants to create a world-class program. COMMUNITY - Actively promote Intercom culture and values to drive community within the company. - Primary contributor in office-wide slack channels, encouraging conversation and interaction. - Act as WE Team point-of-contact for Inter-Communities and ERGs. - Work with group leaders to drive engagement and grow the communities through activities, events and communications.



Pure Storage

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Office Manager

  • May 2016 - Nov 2018

  Dublin As Office Manager, a big part of my role was to champion company culture and keep company values at the fore-front of everything in the office. This included: - Owning all social events, including large events like Holiday Parties and Summer BBQs. - Organising an annual ski trip for 25 Puritans and their partners. - Onboarding new hires. - Arranging volunteering opportunities locally. - Building and rolling out employee appreciation initiatives. - Building relationships… Show more As Office Manager, a big part of my role was to champion company culture and keep company values at the fore-front of everything in the office. This included: - Owning all social events, including large events like Holiday Parties and Summer BBQs. - Organising an annual ski trip for 25 Puritans and their partners. - Onboarding new hires. - Arranging volunteering opportunities locally. - Building and rolling out employee appreciation initiatives. - Building relationships with other Pure offices to ensure a consistent employee experience globally. - Hosting EMEA and Global QBRs for various orgs throughout the year. As well as this, I was responsible for ensuring the smooth day-to-day running of the 50 person office. This included: - Managing the food program, including breakfast, lunch and snacks. - Maintaining relationships with contractors, vendors and building management. - Keeping stationary and swag cupboards fully stocked. - Tracking leave requests. - Maintaining seating plans. - Keeping stock of all IT equipment. - Managing meeting room calendars. - Making travel arrangements for directors, managers and teams. - Acting point-of-contact between HR in California and the Dublin team. Show less



Amedeo

• Ireland
• Airlines and Aviation
• 1 - 100 Employee

• Office Manager & Team Co-Ordinator

  • Apr 2015 - May 2016

  Dublin Amedeo opened a brand new Dublin office in early 2015. I came on board in the role of Office Manager charged with getting the office up and running. I was responsible for the day-to-day running of a busy office. Responsibilities included: - Creating and implementing policies and procedures including a Travel Policy, Annual Leave Planner, and Evacuation Procedure. - Liaising with contractors, vendors and building management. - Maintaining Health & Safety standards. - Keeping… Show more Amedeo opened a brand new Dublin office in early 2015. I came on board in the role of Office Manager charged with getting the office up and running. I was responsible for the day-to-day running of a busy office. Responsibilities included: - Creating and implementing policies and procedures including a Travel Policy, Annual Leave Planner, and Evacuation Procedure. - Liaising with contractors, vendors and building management. - Maintaining Health & Safety standards. - Keeping the kitchen and stationary cupboards remained fully stocked at all times. - Managing front of house - welcoming visitors, answering calls etc. - Providing AP support by recording and filing all invoices received and setting up payment runs. - Creating reports and presentations for shareholders and investors. In addition to running the office, I provided co-ordination support to the Dublin team. This involved: - Efficient and accurate diary management for the team. - Extensive and complex travel planning - ensuring that each person’s time was spent in the most productive way possible. - Scheduling on and off-site meetings. - Preparing the monthly expense reports for all staff in Dublin and London for approval by senior directors. Show less



Google

• United States
• Software Development
• 700 & Above Employee

• Policy & Quality Lead for EMEA

  • Sep 2014 - Apr 2015

  Dublin - Lead a 3 person team responsible for Policy & Quality supervision for Google Maps in EMEA - Primary point of contact for EMEA for any questions related to Google Maps Policy - Ensured that the Dublin site maintained a minimum data accuracy level of 98% - Team was responsible for providing a clear picture of the data quality on site at all times - Responsible for preparing weekly quality reports, action plans and implementation timelines for new policies. - Conducted ongoing… Show more - Lead a 3 person team responsible for Policy & Quality supervision for Google Maps in EMEA - Primary point of contact for EMEA for any questions related to Google Maps Policy - Ensured that the Dublin site maintained a minimum data accuracy level of 98% - Team was responsible for providing a clear picture of the data quality on site at all times - Responsible for preparing weekly quality reports, action plans and implementation timelines for new policies. - Conducted ongoing investigations into data analysed onsite to identify problem areas which needed to be addressed - be it a misunderstanding of our Policy, incorrect application of our processes or grey areas which need clarification. - Worked closely with the Team Leads of each market (20+ countries represented onsite) to clear up any uncertainties and ensure correct moderation of Google Maps listings going forward. - Often lead multiple projects at once, coordinating with cross-functional teams to ensure deadlines were met and standards were maintained. - Held weekly syncs with global counterparts in the US, China and India to ensure alignment between sites and consistency on Google Maps listings globally. - Google Maps policy is ever-changing and can be driven by the needs of users or changing business requirements. As such, this role which required a highly organised, detailed oriented, proactive and flexible work-style.

• Global Quality / Policy POC Google Maps Project

  • May 2014 - Sep 2014

  Dublin -Worked as part of the 3 person Policy and Quality Team responsible for delivering policy updates and clarifications on the Google Maps site in Dublin. - Worked with the Team Leads across diverse markets to ensure that the high data quality expected from Google Maps users was maintained - Key responsibilities and tasks included: conducting quality evals, identifying weekly error trends, preparing policy updates, clarifying policy/quality issues and syncing with the Global Policy & Quality… Show more -Worked as part of the 3 person Policy and Quality Team responsible for delivering policy updates and clarifications on the Google Maps site in Dublin. - Worked with the Team Leads across diverse markets to ensure that the high data quality expected from Google Maps users was maintained - Key responsibilities and tasks included: conducting quality evals, identifying weekly error trends, preparing policy updates, clarifying policy/quality issues and syncing with the Global Policy & Quality Teams to discuss and resolve current issues.

• LDO Google Maps Project

  • Jul 2013 - May 2014

  Dublin - Worked as a Local Data Operator, as part of the Google Maps Project for the GB and IE markets. - This was a target driven role. It involved evaluating large volumes of data, assessing its quality and ensuring its accuracy for the end user.



QSat Communications

• Sales and Customer Care Agent

  • Nov 2012 - Jul 2013

  Cork - Role involved supporting customers with any queries they may have in relation to the service. These included billing queries, technical issues and general customer service inquiries. - In April 2013, I became the team’s business sales agent responsible for QSat’s more challenging B2B sales. - The sales element of the role allowed me to develop my selling skills as well as teaching me to work under pressure to achieve pre-determined targets



American Laundry Systems

• Business Consulting and Services
• 1 - 100 Employee

• PA / Administration Assistant

  • Jun 2012 - Aug 2012

  Haverhill, Massachusetts - Worked as PA providing direct support to the CEO. This included fielding calls, filtering emails, planning travel and diary management. - Undertook general office admin tasks such as management and filing of invoices, contacting suppliers and liaising with engineers in the field to ensure all work was completed on time.



Kerry

• Ireland
• Food and Beverage Services
• 700 & Above Employee

• Marketing Co-Op

  • Apr 2011 - Sep 2011

  Dublin - Worked as part of both the Consumer Insights and Category Management Teams. - Supported two managers on daily tasks and achievement of targets. - Roles included drafting reports, conducting price audits and creating planograms for retail stores. - Spent time with Field Sales Teams in both Southern and Northern Ireland to better understand both markets.