Customer Success Manager

• Mar 2021 - Present

Head of Scottish and International Sales

• Mar 2020 - Dec 2020

Osiris Educational is the UK's leading independent training provider for teachers. Osiris works at the forefront of innovation in education providing pioneering, challenging and effective training solutions in teaching. They use the best and most renowned trainers to help teachers improve their ways of thinking and approaches to teaching. Osiris Educational is the UK's leading independent training provider for teachers. Osiris works at the forefront of innovation in education providing pioneering, challenging and effective training solutions in teaching. They use the best and most renowned trainers to help teachers improve their ways of thinking and approaches to teaching.

Branch Manager

• Apr 2019 - Mar 2020

Senior Primary Consultant

• Aug 2018 - May 2019

Simply Education specialises in recruiting for permanent, long-term and daily supply roles for schools and teachers in both Primary and Secondary education. In my role I support the recruitment needs of over 300 schools in the Lincolnshire region and have responsibility for achieving a personal sales target through carefully placing teachers into appropriate positions. The role also entails an end-to-end recruitment process whereby I am responsible for the creation of job advertisements,… Show more Simply Education specialises in recruiting for permanent, long-term and daily supply roles for schools and teachers in both Primary and Secondary education. In my role I support the recruitment needs of over 300 schools in the Lincolnshire region and have responsibility for achieving a personal sales target through carefully placing teachers into appropriate positions. The role also entails an end-to-end recruitment process whereby I am responsible for the creation of job advertisements, posting those advertisements on various jobs sites, promoting positions through social media and online CV-searching. Once potential candidates have been identified, I make arrangements for applicants to submit relevant documentation for compliance purposes and I carry out thorough telephone and face-to-face interviews to firmly establish their suitability for available roles. My lengthy background in account management has allowed me to forge strong relationships with senior leaders and business managers across a large number of schools throughout the region, thereby developing my communication and personal skills to a high level. My current role enables me to liaise with client schools over the telephone on a daily basis, and also to carry out regular school visits and lesson observations to further enhance relationships with prospective, new and existing clients. Some of my notable achievements include achieving strong growth in personal sales and consistently increasing the number of using schools within the Lincolnshire branch

Lincolnshire Primary Consultant

• Dec 2016 - Aug 2018

Simply Education specialises in recruiting for permanent, long-term and daily supply roles for schools and teachers in both Primary and Secondary education. In my role I support the recruitment needs of over 300 schools in the Lincolnshire region and have responsibility for achieving a personal sales target through carefully placing teachers into appropriate positions. The role also entails an end-to-end recruitment process whereby I am responsible for the creation of job advertisements,… Show more Simply Education specialises in recruiting for permanent, long-term and daily supply roles for schools and teachers in both Primary and Secondary education. In my role I support the recruitment needs of over 300 schools in the Lincolnshire region and have responsibility for achieving a personal sales target through carefully placing teachers into appropriate positions. The role also entails an end-to-end recruitment process whereby I am responsible for the creation of job advertisements, posting those advertisements on various jobs sites, promoting positions through social media and online CV-searching. Once potential candidates have been identified, I make arrangements for applicants to submit relevant documentation for compliance purposes and I carry out thorough telephone and face-to-face interviews to firmly establish their suitability for available roles. My lengthy background in account management has allowed me to forge strong relationships with senior leaders and business managers across a large number of schools throughout the region, thereby developing my communication and personal skills to a high level. My current role enables me to liaise with client schools over the telephone on a daily basis, and also to carry out regular school visits and lesson observations to further enhance relationships with prospective, new and existing clients. Some of my notable achievements include achieving strong growth in personal sales and consistently increasing the number of using schools within the Lincolnshire branch

Education Recruitment Account Manager

• Nov 2015 - Dec 2016

In 2015 I joined a rapidly expanding recruitment company in a role that involved a focus on business development and growth. The identification of suitable teaching and support staff candidates was a crucial element of the role and this led to daily interaction and relationship-building with a large cross-section of individuals. My interviewing skills also became critical, as did my communication skills when carrying out school visits on a weekly basis. By building a strong rapport with… Show more In 2015 I joined a rapidly expanding recruitment company in a role that involved a focus on business development and growth. The identification of suitable teaching and support staff candidates was a crucial element of the role and this led to daily interaction and relationship-building with a large cross-section of individuals. My interviewing skills also became critical, as did my communication skills when carrying out school visits on a weekly basis. By building a strong rapport with both candidates and client schools, I was able to consistently achieve individual targets and, as part of a large team, providing support and guidance for my colleagues was fundamental aspect of the role, ensuring that team targets could also be achieved. Show less In 2015 I joined a rapidly expanding recruitment company in a role that involved a focus on business development and growth. The identification of suitable teaching and support staff candidates was a crucial element of the role and this led to daily interaction and relationship-building with a large cross-section of individuals. My interviewing skills also became critical, as did my communication skills when carrying out school visits on a weekly basis. By building a strong rapport with… Show more In 2015 I joined a rapidly expanding recruitment company in a role that involved a focus on business development and growth. The identification of suitable teaching and support staff candidates was a crucial element of the role and this led to daily interaction and relationship-building with a large cross-section of individuals. My interviewing skills also became critical, as did my communication skills when carrying out school visits on a weekly basis. By building a strong rapport with both candidates and client schools, I was able to consistently achieve individual targets and, as part of a large team, providing support and guidance for my colleagues was fundamental aspect of the role, ensuring that team targets could also be achieved. Show less

IT System Administrator

• Dec 2014 - Nov 2015

I was privileged to secure a role at one of Ireland’s largest banks and most recognisable brands. This role involved daily customer interaction as I was responsible for handling incoming system access queries and setting up new user accounts. With responsibility for over 3000 users and targeted on achieving strict SLA’s for query handling and customer satisfaction, I was delighted to far exceed minimum standards and be one of the top performers within the busy team and in a fast-paced… Show more I was privileged to secure a role at one of Ireland’s largest banks and most recognisable brands. This role involved daily customer interaction as I was responsible for handling incoming system access queries and setting up new user accounts. With responsibility for over 3000 users and targeted on achieving strict SLA’s for query handling and customer satisfaction, I was delighted to far exceed minimum standards and be one of the top performers within the busy team and in a fast-paced environment. Duties included: • Resolving complex end user and system issues • Always aware of IT security controls and SLA’s • Attention to detail, professional customer service manner • Take on new technologies with ease • ARS Remedy, IBM, iSeries AS400, SQL web apps, Sybase, Salesforce, Citrix, SharePoint, MS Office suite, active directory, Exchange server and incident management SM9. Show less I was privileged to secure a role at one of Ireland’s largest banks and most recognisable brands. This role involved daily customer interaction as I was responsible for handling incoming system access queries and setting up new user accounts. With responsibility for over 3000 users and targeted on achieving strict SLA’s for query handling and customer satisfaction, I was delighted to far exceed minimum standards and be one of the top performers within the busy team and in a fast-paced… Show more I was privileged to secure a role at one of Ireland’s largest banks and most recognisable brands. This role involved daily customer interaction as I was responsible for handling incoming system access queries and setting up new user accounts. With responsibility for over 3000 users and targeted on achieving strict SLA’s for query handling and customer satisfaction, I was delighted to far exceed minimum standards and be one of the top performers within the busy team and in a fast-paced environment. Duties included: • Resolving complex end user and system issues • Always aware of IT security controls and SLA’s • Attention to detail, professional customer service manner • Take on new technologies with ease • ARS Remedy, IBM, iSeries AS400, SQL web apps, Sybase, Salesforce, Citrix, SharePoint, MS Office suite, active directory, Exchange server and incident management SM9. Show less

Accounts Manager

• Feb 2014 - Jun 2014

Working at the world’s leading provider of integrated mail and document management systems, services and solutions, I built significant relationships working as a main point of contact for a wide portfolio of clients. I advised clients on the best products and services and managed the sales order process from start to finish. After analysing the market and prospecting to uncover new business opportunities, I developed cross and up-selling opportunities on alternative ranges of products… Show more Working at the world’s leading provider of integrated mail and document management systems, services and solutions, I built significant relationships working as a main point of contact for a wide portfolio of clients. I advised clients on the best products and services and managed the sales order process from start to finish. After analysing the market and prospecting to uncover new business opportunities, I developed cross and up-selling opportunities on alternative ranges of products and services within my existing client base. Show less Working at the world’s leading provider of integrated mail and document management systems, services and solutions, I built significant relationships working as a main point of contact for a wide portfolio of clients. I advised clients on the best products and services and managed the sales order process from start to finish. After analysing the market and prospecting to uncover new business opportunities, I developed cross and up-selling opportunities on alternative ranges of products… Show more Working at the world’s leading provider of integrated mail and document management systems, services and solutions, I built significant relationships working as a main point of contact for a wide portfolio of clients. I advised clients on the best products and services and managed the sales order process from start to finish. After analysing the market and prospecting to uncover new business opportunities, I developed cross and up-selling opportunities on alternative ranges of products and services within my existing client base. Show less

Investor Services Representative

• Sep 2013 - Dec 2013

Computershare specialises in the provision of software solutions and professional services to the securities industry and their stakeholders. In my role I provided high quality customer service in a timely and efficient manner on nominated campaigns. Working in a call-centre environment, I maintained organisational confidentiality and compliance, whilst retaining the ability to remain calm when dealing with emotional, challenging or distressed customers, resolving the majority of… Show more Computershare specialises in the provision of software solutions and professional services to the securities industry and their stakeholders. In my role I provided high quality customer service in a timely and efficient manner on nominated campaigns. Working in a call-centre environment, I maintained organisational confidentiality and compliance, whilst retaining the ability to remain calm when dealing with emotional, challenging or distressed customers, resolving the majority of enquiries at the first point of contact. Show less Computershare specialises in the provision of software solutions and professional services to the securities industry and their stakeholders. In my role I provided high quality customer service in a timely and efficient manner on nominated campaigns. Working in a call-centre environment, I maintained organisational confidentiality and compliance, whilst retaining the ability to remain calm when dealing with emotional, challenging or distressed customers, resolving the majority of… Show more Computershare specialises in the provision of software solutions and professional services to the securities industry and their stakeholders. In my role I provided high quality customer service in a timely and efficient manner on nominated campaigns. Working in a call-centre environment, I maintained organisational confidentiality and compliance, whilst retaining the ability to remain calm when dealing with emotional, challenging or distressed customers, resolving the majority of enquiries at the first point of contact. Show less

Customer Relations Manager

• Jul 2012 - Sep 2012

Working in the call-centre team at one the leading providers to the Australian Financial Services industry, I sold life insurance products to existing customers of Westpac. With a commitment to customer service and my ability to build productive relationship, I enjoyed generating a considerable amount of new leads for the business. Working in the call-centre team at one the leading providers to the Australian Financial Services industry, I sold life insurance products to existing customers of Westpac. With a commitment to customer service and my ability to build productive relationship, I enjoyed generating a considerable amount of new leads for the business.

Sales and Marketing Coordinator

• Sep 2011 - Apr 2012

Towards the end of my University studies and prior to my travels in Australia, I undertook a role as the Sales & marketing Manager at popular pub-chain, Walkabout Inns. In this role I was responsible for event bookings and planning, social media updates, leading a promotions team and merchandising. Towards the end of my University studies and prior to my travels in Australia, I undertook a role as the Sales & marketing Manager at popular pub-chain, Walkabout Inns. In this role I was responsible for event bookings and planning, social media updates, leading a promotions team and merchandising.

Bar Supervisor/ Bar Staff

• Jan 2011 - Sep 2011

While completing my university degree I worked at Walkabout. Duties included: Customer service, serving food and drinks in timely and friendly manner, Leading a team on busy nights to ensure smooth running of the bar, Organising breaks and lunches, Cashing up. While completing my university degree I worked at Walkabout. Duties included: Customer service, serving food and drinks in timely and friendly manner, Leading a team on busy nights to ensure smooth running of the bar, Organising breaks and lunches, Cashing up.