Experience

Trudon

• South Africa
• Book and Periodical Publishing
• 200 - 300 Employee

• Account Manager

  • May 2019 - Present

• Account Manager

  • May 2019 - Mar 2020

   Selling of Products and Propositions Meeting sales and retention targets Growing customer spend through smart up-selling of products and propositions Understanding allocated clients advertising objectives Translating the client objectives into advertising strategy, using available mediums Creating campaign solutions for clients Gaining client approval for advertising strategy and content Action strategy fulfilment Reporting on success of advertising Suggesting possible product improvements for increasing advertising impact Develop and manage client approved strategy fulfilment Managing traffic from social media, Google and Yellow pages. Work with team to deliver content and copy for advertising Ensure copy and content meets strategic requirements and advertising standards Assist the Sales and Customer care team in product industry fit Manage client relationship with Leads Machine Report on client performance and trends to management Build rapport with clients through regular contact and feedback Build relationships with sales executives to promoted and support the sales functions Communicate with team and managers on progress and problems experienced with products Act as the advocate for Leads Machine Share knowledge

• Retention Specialist

  • Nov 2018 - Apr 2019

   Retain at risk clients through utilization of sales tools and techniques Selling of Products and Propositions Meeting sales and retention targets Growing customer spend through smart up-selling of products and propositions Log all calls into sales system Address consumer needs and effectively communicate how continued service will fulfil those needs Provide superb customer service courteously and efficiently both telephonically and face to face Explain new services and products to existing customers Report appropriately on retention effort outcomes. Understanding early warning signs and behaviours of at-risk clients Understand motivations that drive client cancellations Able to handle a wide variety of product telephone queries and complaints with top-notch courtesy and professionalism Deal with difficult customers at all levels, often where the solution lies in a novel approach Ensure that revenue retained and redeemed from at risk and cancelled clients respectively is above target.

• Client Care Consultant

  • Feb 2007 - Oct 2018

   Attend to walk-in-clients Identify client’s needs Investigating client’s enquiries and dispute Provide the customer with the best solutions at all times Keeps commitments to customers and responds to customer concerns with a sense of urgency and follow-through Apply best business practices to avoid any rejections or comeback on queries Apply good telephone etiquette when answering calls Respond to customer complaints in writing and follow up on customer satisfaction Demonstrates integrity and ethical behaviour in dealings with customers Promote Trudon products by providing alternatives and related products Ensure efficiency and short turnaround times Resolve Telkom disputes in accordance to the SLA Negotiate credits with the customers and ensure that Trudon do not exceed the guidelines unnecessarily Relay issue and follow up with expert department on behalf of the customer Presents ideas effectively to customer (s) by delivering a telephonic discussion suited to the diverse needs of clients Expresses information in a clear logical and organized manner Demonstrates effective listening skills Negotiates with customers in a diplomatic manner Interact daily with other departments in obtaining additional information that will assist in resolving queries Provide feedback to departments on customer queries Identify sales leads and forward to sales Ensure efficient co-ordination of activities in order to satisfy customer need Manages time effectively in order to achieve daily call rates and deadlines Anticipates objections from customer to be able to handle queries effectively and efficiently

• Data Processor

  • Sep 2005 - Oct 2008

   Maintain Customer Data Process Service Requests Enhancement of Customer Data Telephonic Customer Service



House n' Home

• Administration Clerk

  • Nov 2004 - Aug 2005

   Processing client’s accounts Filling Switchboard Operator Contacting clients to update data Cashier  Processing client’s accounts Filling Switchboard Operator Contacting clients to update data Cashier