Experience

Kiron Interactive

• South Africa
• Software Development
• 1 - 100 Employee

• Customer Success Manager - East Africa

  • Mar 2022 - Present

  • Responsible for East African Region, i.e. Ethiopia, Kenya ,Tanzania, Sudan, Uganda, Ghana, Gambia, Liberia, Sierra Leon and Nigeria , through building and maintaining strong, high level (i.e. Key decision makers) trusted advisor relationships within region ensuring high levels of customer satisfaction and recognition of value tied to customer business initiatives, leading to strong renewals and solution growth opportunities. • To manage an assigned portfolio of high net worth accounts providing advice and relationship support ensuring optimal service, while integrating all products, services and resources, to ensure that their needs are met, thereby achieving the defined revenue targets through retention of existing business and acquisition of new business, to maximize profitability. • Manage and support existing Key accounts on a monthly and annual basis converting new lead opportunities into sales and manage inbounding new customers through to installations of products, taking ownership of Revenue targets. •Acts as a trusted advisor throughout the entire lifecycle of a customer account following the initial sale through successful adoption and ultimately renewal with growth. •Review, user group meetings, Road Maps, etc., to improve relationship and plan strategically with customers to help them meet their operations excellence objectives through the use of our products and service •Development of sales strategy specific to East African region, through analysis of the region’s business profile, products and services available / required, existing customer base, resources and competitors. Identify and implement up-sell and cross selling opportunities •Develop and enhance retention and growth strategies •Track, measure and evaluate the effectiveness of CRM processes within each client •Work with clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements Show less



Brainstorm / The Margin/ Custom / Special focus /C-suite Events /Digital Marketing

• Strategic Media Specialist

  • Apr 2020 - Mar 2022

  Delivering B2B, Media, PR, Brand and Marketing Strategies for South African Technology Companies Position Brainstorm offerings by understanding clients’ key strategies, business drivers, current micro and macro-economic trends, and how the clients ‘competes in their marketplace and industry. Responsible for developing and executing against a comprehensive account/territory plan as well as driving sales in a defined territory and/or account list to achieve revenue targets. Uses strong business acumen and technical knowledge to identify requirements to develop appropriate client relationships Preparing proposals based on client marketing strategies Developing and launching new products and go-to- market value propositions to service an entire client base Clearly identifying customer technology strategy and associates business strategy and determining how Brainstorm and delivery models can support clients achieve their Brand, Media and Marketing goals Ensuring that any gaps between current position and goal are proactively and regularly assessed with strategies and tactics developed to address those gaps Dealing and engaging key decision makers that includes marketing managers/ product managers, CIO’s, CEO's, CFO, user and buyers of technology Assisting in creating and articulating compelling value propositions for Brainstorm service offerings. Selling of CIO events, organising, logistics, calling C-suite delegates, CRM handling complete project Additional responsibilities include: Manage contract negotiations. Maintain a robust sales pipeline. Develop long-term strategic relationships with key accounts. Show less



IT Web

• Account/ Production Manager

  • Aug 2012 - Apr 2020

  To manage the production and workflow of all ITWeb print and online products – iWeek, Brainstorm, The Margin ,ICT Industry Insight ,People Dynamics, CIO Council Supplement and annual titles such as Training Guide and Informatica handbooks, as well as any custom publishing editions and magazine supplements – making sure that print deadlines are met and that multiple simultaneous projects run smoothly. Responsible for managing the print production team and making sure they are efficiently utilised. Getting the pages ready for print as per editor’s brief and on deadline; liaising with clients to get approval on copy, creative work as well as final sing-off on pages; liaising with editors, sales executives, art director, and the publisher; chasing up on ad material; ensuring the publications come out on time and meet ITWeb’s quality standards •To drive an efficient, effective trafficking system, ensuring all jobs briefed into the Studio by Sales Managers, are allocated to the most appropriate Designers, and that workflow in and out of the Studio runs smoothly on time and according to advertising style guides and company’s DHA •To develop a process to integrate with Sales Managers to collectively develop and agree timelines and timing plans for all work briefed into the Studio, and working closely with the Creative team to prioritize deadlines and resolve schedule conflicts •To build relations with broader production team to ensure processes are in place for a two–way communication between the Studio and Production so that Studio outputs are in line with the required production and print processes and that delivery to production is well within deadline limitations •Maintain and continually develop a list of freelance designers and other vendors who can be contacted with projects when needed. Under the direction of the senior graphic designer, make initial contact with freelancer. Show less



Chilibush Communications

• Client service / Traffic Manager

  • Sep 2008 - Apr 2012