Human Resources Professional

• May 2022 - Present

Guest Services Associate

• Oct 2020 - May 2022

Front Desk Lead Trainer

• Apr 2019 - Apr 2020

Designing and developing appropriate training programs when required, and assisting with on the job training for new hires as well as refresher courses for older employeesConducting training needs assessment and identifying skills or knowledge gaps that need to be addressed and staying up to date on new training methods and techniquesGathering feedback from trainees and fellow trainers after every training session to ensure continuous improvementAssessing the effectiveness of training sessions and determining the impact of training on employee skills and key performance indicators Show less

Guest Services Associate

• Apr 2018 - Apr 2020

-As Guest Services Associate I ensure that all guests begin their vacation upon arrival on a festive note, providing service with a smile. I ensure I follow through the standard procedure for arriving guests and endeavor to make the guest feel as comfortable as possible and remind them they can always count on me for great service.- As Night Auditor I ensure the accuracy of all financial information, and gather all needed paperwork to audit the entire day's activities in the hotel. I also remain on call for any guest requests through out the night. Show less

Graduate Assistant

• Sep 2017 - Mar 2018

-Assisted the Admissions Office in processing applications for prospective students and planning and preparing for college events such as Career Readiness and the annual Dr. J. Hugh Cummings Memorial Walk -Assisted in marketing the school at Career Fairs and setting up enrollment drives in high schools around the Cayman Islands -Participated in Radio Interviews where I shared my experience as an International Graduate Student and promoted the services provided by the school for all types of students, including working professionals -Completed basic administrative duties including operating the switchboard and filing etc Show less

Safety, Health and Environmental Officer

• 2015 - May 2017

-Managed regular site inspections. -Developed policies of various safety procedures, identified hazards and assessed risks in the work place and found ways of eliminating them. -Compiled Safety, Health and Environmental (“SHE”) Management Files for clients -Spearheaded monthly Safety, Health and Environmental meetings. -Compiled Safety, Health and Environmental (“SHE”) monthly reports and conducted Safety, Health and Environmental (“SHE”) inductions and training. -Facilitated medical examinations for staff. Show less

Investigations Clerk and Receptionist

• Feb 2012 - Apr 2012

-Basic administrative duties including filing, printing, typing, scanning and photocopying. -Receiving clients and booking appointments. -Operating the switchboard. -Reviewing draft documents for factual and grammatical accuracy. -Basic administrative duties including filing, printing, typing, scanning and photocopying. -Receiving clients and booking appointments. -Operating the switchboard. -Reviewing draft documents for factual and grammatical accuracy.

Intern

• Jan 2011 - Aug 2011

Concierge desk – receiving guests, assisting them with luggage and assisting with guests’ general queries. Switchboard operation – routing incoming calls to the relevant parties and making external calls as on request. Night audit – balancing front office accounts, resolving room status discrepancies, monitoring guest credit limits and producing operational and managerial reports such as morning flash, treasury and statistics. Concierge desk – receiving guests, assisting them with luggage and assisting with guests’ general queries. Switchboard operation – routing incoming calls to the relevant parties and making external calls as on request. Night audit – balancing front office accounts, resolving room status discrepancies, monitoring guest credit limits and producing operational and managerial reports such as morning flash, treasury and statistics.