Housing Specialist

• Mar 2021 - Present

• Updated customer records in the systems, including notes about conversations and outcomes. • Providing advice and assistance to customers on various housing and home ownership matters. • Processing Right to Buy applications within statutory time limits. • Collaborating with Finance, Income Management, and other colleagues to provide service charge statements and accounts. • Handled financial records such as rents and arrears. • Managed tenancies and resolved letting issues. • Coordinated repairs and programmed maintenance activities. • Conducted customer satisfaction surveys and monitored outcomes. • Maintained complaints and feedback register. Show less

Customer Service Specialist

• Nov 2020 - Feb 2021

Customer Service Specialist

• Feb 2016 - Nov 2020

RAC Stretford | 12/2018 – 10/2020 Customer Service Coordinator • Supervised new starters and ensured smooth daily operation of the centre. • Analysed data on centre’s operation and made recommendations for improvements. RAC Stretford | 11/2016 - 12/2018 Band 6 Customer Service Specialist (Call Centre) • Answered calls and received emails, providing customers with product and service information. • Identified and escalated priority issues and researched required information using available resources. • Maintained customer potential customer database and documented all call information according to standard operating procedures. Show less