Group Housing Billing Coordinator

• Jun 2023 - Present

Guest Services Specialist

• Sep 2022 - Jun 2023

• Professionally conduct guest check-ins/outs in high volume property having 1,408 rooms.• Works with customers to align customer preferences with brand needs and actively up-sells opportunity to maximize revenues and drive customer loyalty.• Utilizes the GXP Guest Planning Screen to plan for elite guest arrivals, ensuring their stay is memorable by taking initiative in creating personalized gift bags for Ambassadors and other elite guests to raise property GSS scores.

Business Owner

• Aug 2020 - Present

Guest Services Specialist

• Mar 2022 - Sep 2022

• Builds and strengthens relationships with existing and new customers to enable future bookings• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.• Maintains customer loyalty by delivering service excellence throughout each customer experience• Responsible for assisting in successfully executing all operations in the hotel Operations departments (Front Office, Housekeeping, Food and Beverage/and Events) and managing property with 142 rooms. Show less

Bartender Manager

• Jan 2022 - Sep 2022

• Orders and purchases for the Bistro, while estimating food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased while staying in budget.Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees

Lead Server

• Aug 2017 - Jan 2022

• Exceptional interpersonal and team building skills with an attitude for building rapport with a diverse range of customers, managers, and colleagues. • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Understanding market dynamics, enterprise level objectives and important aspects of the company’s business • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance Show less

Restaurant Manager

• May 2016 - Jan 2019

~Maintained extensive knowledge on the menu ranging from the origin of the ingredients ~Presented each course of the meal to exacting standards established by the chef to create a rich, fulfilling experience ~ Manager with responsibility for overseeing opening/closing and coaching new servers regarding menu items,company polices and procedures ~Maintained extensive knowledge on the menu ranging from the origin of the ingredients ~Presented each course of the meal to exacting standards established by the chef to create a rich, fulfilling experience ~ Manager with responsibility for overseeing opening/closing and coaching new servers regarding menu items,company polices and procedures

Restaurant Manager

• Mar 2013 - Jul 2018

• Management position with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence • Oversees booking and managed service of restaurant parties, special events. • Exceeded sales by up selling appetizers and specials based on specific tastes and interests of dinners Show less

Spa Assistant

• Jan 2016 - Jul 2016

~Performed assigned duties with attention to detail, speed, accuracy, and follow through courtesy, cooperation and worked with minimum supervision. ~Responsible for reporting faulty equipment, damaged linen, shortages, maintenance needs, safety hazards problems to supervisor by shift ends ~Performed assigned duties with attention to detail, speed, accuracy, and follow through courtesy, cooperation and worked with minimum supervision. ~Responsible for reporting faulty equipment, damaged linen, shortages, maintenance needs, safety hazards problems to supervisor by shift ends