Product Manager

• Apr 2022 - Present

• Owned Product creation from ideation and defined MVP by driving strategy that supports the execution of company goals • Conducted user interviews, defined customer discovery, created user journey maps and defined product requirements for insurance CRM based on customer needs and feedback • Strategically built and maintained product roadmap by including features, conducting market research, regularly evaluation product-market fit • Worked collaboratively with Product Designer and Engineering on product definition and feature implementation Show less

Product Manager

• Aug 2021 - Present

Sr.Technical Analyst Reporting (JIRA & Dashboards)

• Nov 2019 - Feb 2021

• Migrate existing waterfall methodology reports to the Agile framework • Serve as internal SME for the PMO on the JIRA tool • Build collaboration spaces in Confluence • Build filters, custom dashboards, and reports to provide end-users and business leadership with meaningful operational/performance metrics and status reports using JIRA tool and Tibco Spotfire • Advise/Propose custom workflows, fields, permissions schemes, post functions etc • Update/modify/design Spotfire dashboards Show less

Sr Business Analyst / Product Owner

• May 2017 - Jun 2019

• I manage Web and ERP projects in an Agile environment. • As a product owner for company’s website, I am responsible for maintaining and prioritizing backlog of User Stories in JIRA, perform Backlog grooming sessions and prioritization. • Create and elicit epics, document business and functional requirements, manage competing priorities and maintain backlogs in JIRA according to business value and work with development teams throughout the release • Responsible for building Spaces in Confluence for cross team project involving various teams such as Purchasing, Marketing, Product Development. Project plans and timelines, meeting agendas and technical documentations are maintained in this space. • Manage and administer JIRA/Confluence/Bit Bucket add-ons, extensions and plugins • I managed Kanban board, facilitated agile ceremonies including daily scrum, sprint reviews and created confluence spaces • As a lead BA few of my accomplishments include implementing Level 3 categories for easy navigation on the website, integrate Candid dashboardand integrate Klevu search tool with the website which lead to a significant increase in sales and number of users visiting website • I am constantly working to resolve website defects and make user interface and functionality improvements on front end Magento in HTML and manage over 500 products on the web • As a lead BA on ERP (Microsoft Navision) I act as a SME responsible for proposing solutions to meet business and user needs and I Interface with the purchasing, finance, operations, client support staff Show less

Sr IT Bus Systems Analyst, Post Market Analytics

• May 2013 - Feb 2017

• Ensure data accuracy and completeness by providing the ins and outs of data architecture to data stewards, identify and understand data needs and business rules, which led to reduce errors by 40%• Participate in cross site project teams for implementing and validating changes in complaint management system, collaborate and support medical device regulatory activities, and established standards and policies for data governance • Identify KPI aligning with business rules and improved lead time in the process by 50% applying lean sigma concepts• Facilitated brainstorming sessions with SMEs and documented the proceedings• Resolve data quality issues by performing Root Cause Analysis Show less

SAP BO Developer

• Mar 2012 - May 2013

· Worked with Business Objects 4.0 including BI Launchpad, Dashboard 4.0, Information Design Tool, and WEBI rich client· Created WEB intelligence reports using BI Launch pad and WEBI Rich Client using universes as data providers· Develop universes against HANA by working with DBAs to understand models/structure in data warehouse· Developed crystal reports

Senior BI Analyst

• Sep 2011 - Mar 2012

• Design, develop and maintain relational databases storing data structures, and queried data using PL/SQL • Generated Cognos and Web-enabled reports perform data manipulation in Spotfire and Excel, making it accessible for users to play with data • Create test plans and perform Unit, Systems, and User Acceptance Testing • Meet user interface specifications and support web design in VBA and Access • Design, develop and maintain relational databases storing data structures, and queried data using PL/SQL • Generated Cognos and Web-enabled reports perform data manipulation in Spotfire and Excel, making it accessible for users to play with data • Create test plans and perform Unit, Systems, and User Acceptance Testing • Meet user interface specifications and support web design in VBA and Access

Teaching Assistant

• Sep 2009 - Dec 2010