Sin Yin (Jasmine) Pok

Operations Coordinator at APG eCommerce Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area, AU
Languages
  • Cantonese Native or bilingual proficiency
  • English Professional working proficiency
  • Mandarin Professional working proficiency

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Credentials

  • Barista Certificate
    CBD college
    Sep, 2020
    - Nov, 2024
  • International Driving License
    Hong Kong Transport Department
    May, 2020
    - Nov, 2024
  • CargoWise Certified Operator
    CargoWise
    Jan, 2023
    - Nov, 2024
  • First Aid Certificate
    St John Ambulance Association
    Jan, 2019
    - Nov, 2024

Experience

  • APG eCommerce Solutions
    • United Kingdom
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Operations Coordinator
      • Dec 2021 - Present

  • Chaplus
    • Canada
    • Restaurants
    • Cafeteria Assistant
      • Nov 2019 - Present

      ➢ Providing excellent service to ensure customer satisfaction ➢ Taking orders and delivering food and beverages to the customer ➢ Making menu recommendations, answering questions and sharing additional information with the store patrons ➢ Providing excellent service to ensure customer satisfaction ➢ Taking orders and delivering food and beverages to the customer ➢ Making menu recommendations, answering questions and sharing additional information with the store patrons

  • ACE GLOBAL LOGISTICS LTD
    • United Kingdom
    • Sea freight operations
      • Jan 2021 - Dec 2021

  • Hactl - Hong Kong Air Cargo Terminals Limited
    • Hong Kong
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Temporary Administrative Assistant
      • Dec 2018 - Feb 2019

      ➢ Administrative Works ➢ Analysed budgets and identified inefficiencies in daily operations using advanced Excel analysis ➢ Project Preparation ➢ Administrative Works ➢ Analysed budgets and identified inefficiencies in daily operations using advanced Excel analysis ➢ Project Preparation

  • Marks and Spencer
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Sales Service Representative
      • Dec 2017 - Feb 2018

      ➢ Introduced promotions and opportunities to customer ➢ Introduced promotions and opportunities to customer

  • Owlish Online Limited (Hong Kong observation wheel)
    • Guest Service (loading & catering) Assistant
      • Dec 2014 - Jul 2017

      ➢ Provided services and support to customers ➢ Provided services and support to customers

  • The Hong Kong Council of Social Service (HKCSS) 香港社會服務聯會 (社聯)
    • Hong Kong
    • Non-profit Organizations
    • 100 - 200 Employee
    • Project +AD
      • Mar 2015 - Aug 2015

      helping students with Special Education Needs (SEN) by providing homework guidance and social support at Non-Government Organizations helping students with Special Education Needs (SEN) by providing homework guidance and social support at Non-Government Organizations

  • IKEA
    • Netherlands
    • Retail
    • 700 & Above Employee
    • Customer Service Representative
      • Jun 2014 - Aug 2014

      Provided after sale service to utilize the shopping experience in the store (assisting with queries and returns, scheduling shipping for customers, pick-up counter) Provided after sale service to utilize the shopping experience in the store (assisting with queries and returns, scheduling shipping for customers, pick-up counter)

  • Toys"R"Us
    • United States
    • Retail
    • 700 & Above Employee
    • Sales Service Representative
      • Apr 2013 - Oct 2013

      Provided services and after-sale assistance in store Adapted to needs, moving between sale representative, cashier, customer service and inventory Provided services and after-sale assistance in store Adapted to needs, moving between sale representative, cashier, customer service and inventory

Education

  • UNSW
    Bachelor of Aviation(Management), Aviation/Airway Management and Operations
    2016 - 2019
  • UNSW
    Foundation degree, Business/Commerce, General
    2015 - 2016
  • College of International Educat
    Associated Degree, Psychology
    2013 - 2015

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