Experience

East Dunbartonshire Leisure and Culture Trust

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Receptionist

  • Aug 2021 - Present

  -Greeting incoming customers in a professional manner and provided friendly, knowledgeable assistance. -Liaising with 60+ plus customers daily and recommended specific services and products aligning with individual needs and requirements. -Keeping reception area clean and organised to uphold professional office reputation. -Monitored building security, updated logs and issued visitor badges. -Filing and maintaining records -Training new employees on company policies and customer service techniques -Managing and resolving customer complaints -Solved administrative and customer service issues with knowledgeable assistance and friendly support. -Scheduled meetings and client appointments for team of 15 +. Show less



Softcat plc

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Office Manager

  • Nov 2021 - Jan 2022

  -Meet and greet customers, contractors, and vendors -Managed 100 + -employee office, supervising workers, enhancing productivity and driving efficiency. -Provided a full secretarial and administrative support to the entire office and executive board -Trained , mentored and conducted performance reviews with over 15 new employees providing initial support that expedited staff assimilation by 20% -Coordinated all facility maintenance, repairs, and renewals -Diary management and arranging meetings as required -Ensured meeting rooms were clean and tidy before and after meetings -Responded to all incoming enquiries on the behalf of the company and directed calls to the relevant person - Ensured all Health & Safety, legal compliance and procedures were followed - Handled incoming and outgoing mail, packages, and other deliverables - Liaised with couriers and suppliers - Carried out risk assessments Show less



Glasgow Life

• United Kingdom
• Civic and Social Organizations
• 700 & Above Employee

• Library Assistant

  • Sep 2012 - Nov 2021

  Started as a volunteer, then worked on a 14-hour contract that was extended to over a usual 40 - 50 hours a week • Monitored visitors at front desk, maintaining secure environment for customers and other staff. • Office Management - Maintained accurate records of health and safety checks and incidents • Greeted patrons warmly and assisted by locating books and signposting services. • Helped customers to successfully use library computers and equipment. • Delivered training in Microsoft Office suite for library customers with limited IT skills. • Adjusted customer accounts with new balances from un-returned books and paid fees. • Responded to phone, email and social media enquiries within target timeframes. • Educated customers about available library and community services. • Collected and processed fines on overdue library materials. • Promoted library resources to improve community access and engagement. Show less



KEY HOUSING ASSOCIATION

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Housing Support Officer

  • Apr 2014 - May 2021

  - Dealt with all administration, various clerical tasks to support the housing service • Provided person-centred advice and guidance, aiding service user progress towards independent living. • Carried out regular planning reviews and assessments, ensuring service users receive best-possible support. • Advocacy - accompanied clients to appointments such as housing, doctor, and social work • Provided clients with confidential financial and housing advice • Helped service users to gain ability to function independently in society. • Customer Service - Supported clients to engage and interact with local community, referring to local groups and partnership organisations • Reporting and Recording - Received and recorded tenancy changes, record, and secure store survey data. • Managed a large caseload of 15 tenants covering varied needs, including mental health, homeless and learning disabilities. • Adapted support where possible to increase service accessibility. Show less