Experience

Masters' Union

• India
• Education Administration Programs
• 200 - 300 Employee

• Team Lead

  • Nov 2022 - Present



Great Learning

• India
• E-Learning Providers
• 700 & Above Employee

• Senior Program Manager

  • Oct 2021 - Mar 2023

• Program Manager

  • Jun 2019 - Oct 2021

  -Ownership of Program Office activities covering all aspects of program delivery & participants learning experience -Coordinate with faculty to create best in class learning material - video, reading material, assignment Support faculty and senior managers to ensure that participant’s learning outcomes are met and a high level of satisfaction is maintained -Be the first point contact for participants, troubleshoot queries and manage discussions -Assist program director and senior… Show more -Ownership of Program Office activities covering all aspects of program delivery & participants learning experience -Coordinate with faculty to create best in class learning material - video, reading material, assignment Support faculty and senior managers to ensure that participant’s learning outcomes are met and a high level of satisfaction is maintained -Be the first point contact for participants, troubleshoot queries and manage discussions -Assist program director and senior operations and academics managers in planning on-campus sessions, preparing schedules, evaluation, grading and coordinating with faculty (including senior professionals from the industry) -Monitor participants’ performance and various program trackers to ensure the program is running well in areas of responsibility and escalate cases as needed -Collate learning material, solutions and grades from faculty and upload to the LMS -Review course videos to ensure quality -Ensure infrastructure and technology readiness during on-campus sessions and live webinars during weekends and be available to ensure smooth operations and delivery -Manage, identify and implement processes for smoother program management to ensure a consistent and trouble-free learning experience



Digital Vidya

• India
• Professional Training and Coaching
• 100 - 200 Employee

• Senior Project Executive

  • Jul 2017 - Jun 2019

  *Scheduling and Planning Weekly Status Meetings/preparing Status Reports for projects *Defining project plan and weekly Project Maintenance (scheduling changes and follow-ups, issues log update/follow up) *Attending weekly Project Management meetings *Ensuring Project Management coverage throughout the year *Enhancing department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job… Show more *Scheduling and Planning Weekly Status Meetings/preparing Status Reports for projects *Defining project plan and weekly Project Maintenance (scheduling changes and follow-ups, issues log update/follow up) *Attending weekly Project Management meetings *Ensuring Project Management coverage throughout the year *Enhancing department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. *Taking up smaller scale individual projects and driving them to completion *Ensuring timely delivery of projects *Developing and disseminating timely and audience- relevant project communications *Effective Coordination with all the departments *Achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. *Hiring team Show less *Scheduling and Planning Weekly Status Meetings/preparing Status Reports for projects *Defining project plan and weekly Project Maintenance (scheduling changes and follow-ups, issues log update/follow up) *Attending weekly Project Management meetings *Ensuring Project Management coverage throughout the year *Enhancing department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job… Show more *Scheduling and Planning Weekly Status Meetings/preparing Status Reports for projects *Defining project plan and weekly Project Maintenance (scheduling changes and follow-ups, issues log update/follow up) *Attending weekly Project Management meetings *Ensuring Project Management coverage throughout the year *Enhancing department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. *Taking up smaller scale individual projects and driving them to completion *Ensuring timely delivery of projects *Developing and disseminating timely and audience- relevant project communications *Effective Coordination with all the departments *Achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. *Hiring team Show less



FIITJEE

• India
• Education Administration Programs
• 700 & Above Employee

• Sr. Operations Executive

  • Oct 2015 - Mar 2017

  • Responsible for customer satisfaction, issue resolution. • Suggesting information about the product and the services. • Maintain customer records by updating account information. • Resolves product or service problems by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. • Prepares product or service reports by collecting and analyzing customer information. • Recommends potential products or… Show more • Responsible for customer satisfaction, issue resolution. • Suggesting information about the product and the services. • Maintain customer records by updating account information. • Resolves product or service problems by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. • Prepares product or service reports by collecting and analyzing customer information. • Recommends potential products or services to management by collecting customer information and analyzing customer needs • Contributes to team effort by accomplishing related results as needed. • Generating and Managing MIS. • Preparing and sending reports thrice in a month to the respective center heads of FIITJEE . • Customer interaction, customer foot-fall and usage pattern analysis to develop inputs for product development, product support and operations to ensure satisfied customers. • Managing outbound campaigns to ensure new sign ups. • Responsible for new customer sign up. Show less • Responsible for customer satisfaction, issue resolution. • Suggesting information about the product and the services. • Maintain customer records by updating account information. • Resolves product or service problems by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. • Prepares product or service reports by collecting and analyzing customer information. • Recommends potential products or… Show more • Responsible for customer satisfaction, issue resolution. • Suggesting information about the product and the services. • Maintain customer records by updating account information. • Resolves product or service problems by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. • Prepares product or service reports by collecting and analyzing customer information. • Recommends potential products or services to management by collecting customer information and analyzing customer needs • Contributes to team effort by accomplishing related results as needed. • Generating and Managing MIS. • Preparing and sending reports thrice in a month to the respective center heads of FIITJEE . • Customer interaction, customer foot-fall and usage pattern analysis to develop inputs for product development, product support and operations to ensure satisfied customers. • Managing outbound campaigns to ensure new sign ups. • Responsible for new customer sign up. Show less



Corporate Investigations India Pvt. Ltd.

• India
• Security and Investigations
• 1 - 100 Employee

• Operations Executive

  • May 2014 - Oct 2015

  • To verify the employment (national and international) of the candidates. • Employment checks with verifying authorities as per information available or found during inspection through calls and mails. • To be SPOC i.e. Single person of contact for clients. • Raise the insufficiencies to the client and request for additional details /documents required to avoid any discrepancies • Making sure that all the checks of the candidate i.e. Employment, Address, Criminal, education are… Show more • To verify the employment (national and international) of the candidates. • Employment checks with verifying authorities as per information available or found during inspection through calls and mails. • To be SPOC i.e. Single person of contact for clients. • Raise the insufficiencies to the client and request for additional details /documents required to avoid any discrepancies • Making sure that all the checks of the candidate i.e. Employment, Address, Criminal, education are verified and completed within the given time frame. • Preparing and maintaining trackers and reports and giving updates to clients to keep them updated about the ongoing process. • Ensure timely closure of insufficiencies with in TAT & submission of final reports to the client. • Training and induction of new employees in company and handling buddy up program. • Periodic updating of database with real world records. Show less • To verify the employment (national and international) of the candidates. • Employment checks with verifying authorities as per information available or found during inspection through calls and mails. • To be SPOC i.e. Single person of contact for clients. • Raise the insufficiencies to the client and request for additional details /documents required to avoid any discrepancies • Making sure that all the checks of the candidate i.e. Employment, Address, Criminal, education are… Show more • To verify the employment (national and international) of the candidates. • Employment checks with verifying authorities as per information available or found during inspection through calls and mails. • To be SPOC i.e. Single person of contact for clients. • Raise the insufficiencies to the client and request for additional details /documents required to avoid any discrepancies • Making sure that all the checks of the candidate i.e. Employment, Address, Criminal, education are verified and completed within the given time frame. • Preparing and maintaining trackers and reports and giving updates to clients to keep them updated about the ongoing process. • Ensure timely closure of insufficiencies with in TAT & submission of final reports to the client. • Training and induction of new employees in company and handling buddy up program. • Periodic updating of database with real world records. Show less



FOUR D Education Ventures Pvt Ltd

• Business Consulting and Services

• Operations Executive

  • May 2013 - May 2014

  • Provide proper training to vendors and executives for proper execution of process • Scheduling appointments in the school for the collection. • Collection of forms and fees from all the schools as per the schedule. • Attending the queries of the schools and parents through helpline numbers. • To keep a check for proper Conduction of exams in all the schools. • Coordinating with all the vendors for pickup of forms and OMR sheets after examination. • Maintaining and managing… Show more • Provide proper training to vendors and executives for proper execution of process • Scheduling appointments in the school for the collection. • Collection of forms and fees from all the schools as per the schedule. • Attending the queries of the schools and parents through helpline numbers. • To keep a check for proper Conduction of exams in all the schools. • Coordinating with all the vendors for pickup of forms and OMR sheets after examination. • Maintaining and managing the records as per the actual collection to avoid any discrepancy while reconciliation Show less • Provide proper training to vendors and executives for proper execution of process • Scheduling appointments in the school for the collection. • Collection of forms and fees from all the schools as per the schedule. • Attending the queries of the schools and parents through helpline numbers. • To keep a check for proper Conduction of exams in all the schools. • Coordinating with all the vendors for pickup of forms and OMR sheets after examination. • Maintaining and managing… Show more • Provide proper training to vendors and executives for proper execution of process • Scheduling appointments in the school for the collection. • Collection of forms and fees from all the schools as per the schedule. • Attending the queries of the schools and parents through helpline numbers. • To keep a check for proper Conduction of exams in all the schools. • Coordinating with all the vendors for pickup of forms and OMR sheets after examination. • Maintaining and managing the records as per the actual collection to avoid any discrepancy while reconciliation Show less



Indraprastha Gas Limited

• India
• Oil and Gas
• 700 & Above Employee

• Internship

  • Jun 2012 - Aug 2012

  • Title of the project “Recruitment policy and selection procedure of IGL” o Familiarization with the recruitment policy and selection procedure of IGL o Collect and maintain relevant information regarding manpower planning o Knowledge and understanding of job specification and job description of different positions in different grades. • Title of the project “Recruitment policy and selection procedure of IGL” o Familiarization with the recruitment policy and selection procedure of IGL o Collect and maintain relevant information regarding manpower planning o Knowledge and understanding of job specification and job description of different positions in different grades.