Experience

Choice Solutions, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Sr. Customer Relationship Executive

  • Jun 2015 - Present

  Key responsibilities: • Taking care of AMC for (Laptop, Printer, Monitor & FMS ) • Handling complaints of clients and resolve the issues. • Works on CRM for making COPF’s • Coordinating with vendors for hardware. • Taking care for service engineers and aligns to client places accordingly. • Sending engineers (IOM) Attendance to Head office. • MIS \ Backup\Vendor\AMC Management. Key responsibilities: • Taking care of AMC for (Laptop, Printer, Monitor & FMS ) • Handling complaints of clients and resolve the issues. • Works on CRM for making COPF’s • Coordinating with vendors for hardware. • Taking care for service engineers and aligns to client places accordingly. • Sending engineers (IOM) Attendance to Head office. • MIS \ Backup\Vendor\AMC Management.



BMA Commodities PVT. LTD.

• Quality Analyst

  • May 2011 - Sep 2014

  • Auditing of all conversations between clients and agents • One - to - one feedback with agents for individual updates and better performance • Coordinating with department supervisor and updating the individual agent performance • Mailing Feedback updates to the Management • Conducting Quality Session’s for Agents & Sr. Agents • To take mock call of new joining • Asset Management (Tool :> Track-IT). • Managing Complete Helpdesk Activities./ Assets Management/ Managing support to multiple processes/Managing escalated issues. Show less