Experience

Dubaipetfood.com (The Pet Shop LLC)
• United Arab Emirates
• Retail
• 1 - 100 Employee
• Technical Operations Analyst (Retail | E-Commerce)

  • Nov 2021 - Present


Etisalat UAE

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Retail Sales & Customer Operations Executive (TeleCom)

  • Feb 2019 - Apr 2021

  • Overseeing & responsible for managing the day to day entire sales & operations process and ensure delivering a world class customer experience of a retail tele communication. • Creating and delivering new ideas to company management to facilitate daily operations. • Participating in focused group to get a quick new ideas to transfer our stores intro fully digital experience. • Collaborating with marketing team and ensuring that all targeted promotions are getting delivered to customer smoothly. • Worked as communicating point between marketing, retail, logistic and store staff. • Conduct research and compile data for informational request from external customers and deliver the correct information to the customer. • Generate and analyze daily weekly and monthly report and maintaining data with effective filling systems to discuss with company directors. • Resolve customer complaints by investingating the problem, developing solutions, making recommedations to manager and preparing report. • Training staff for using digital products and ensure full aware about product knowledge and targeting new clients. • Worked on CIM (Customer Interaction Management), CBCM (Corporate Billing and Customer Management), Win cash tool & Microsoft Excel. Show less



Noor Bank

• United Arab Emirates
• Banking
• 700 & Above Employee

• Operations Support Representatives (Banking)

  • Jun 2018 - Nov 2018

  Worked for the Noor Islamic Bank (UAE Client) as a Complaint Handling & Service Quality Department. • Handles Complaints and queries related to Credit card, Debit card, Personal Finance, Home finance Auto Finance and takaful. • Handles complaints, Troubleshoots and make sure to close the complaints with in 3 working days. • Have the access to tag the error responsibility to the particular department if that department failed to perform the task before deadline. • Worked on CMS (Complaints Management System), HPS (High-tech Payment System), OPSAL(Originating & Processing System for Assets & Liabilities), BO(Business Object) & Microsoft Excel. Show less



Dell Technologies

• Biotechnology Research
• 1 - 100 Employee

• Finance Operations Executive

  • May 2017 - Apr 2018

  Worked for the Dell International as an Accounts Receivable Associate in Finance Ops department. • Processed accounts and incoming payments in compliance with financial policies and procedures. • Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivable’s data. • Preparesbills, invoice and bank deposits and process payments & ensure to post cash to close invoice due from vendor. • Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted. • Verify discrepancies by and resolve clients billing issues and responsible for write off and write backs on the invoices. • Facilitates payment of invoices due by sending bills reminder an contacting clients. • Generates financial statements and reports detailing accounts receivable status. • Worked on Fraud and Non-fraud charge back orders. • Managing US collections end to end. • Identifying the Chargeback and Authorization declined orders. • Contacting the customer directly to understand the reason for disputes and collecting funds. • Very good knowledge on Oracle Omega, I-Collections, Microsoft Excel and Seibel Call Centre. Show less