Experience

Amazing Solar Solutions Australia

• Australia
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• • Nov 2022 - Present

• • Nov 2020 - Present

  ⚫ Professionally handle incoming requests from customers and ensure that issues are resolvedboth promptly and thoroughly.⚫ Thoroughly and efficiently gather customer information, access and fulfill customer needs,educate the customer where applicable to prevent the need for future contacts and documentinteractions through contact tracking.⚫ Provide quality service and support in a variety of areas including, but not limited to: billing,placing orders, scheduling and system troubleshooting.⚫ Troubleshoot customer issues over the phone.⚫ Use automated information systems to analyze the customer’s situation.⚫ Maintain a balance between company policy and customer benefit in decision making.⚫ Handles issues in the best interest of both customer and company.⚫ Continuously evaluate and identify opportunities to drive process improvements that positivelyimpact the customer’s experience.⚫ Responsible for compiling and generating reports as they relate to customer service surveys.⚫ Review collection: collected more than 100 reviews for the company. Show less



Urban Company

• India
• Technology, Information and Internet
• 700 & Above Employee

• Business Development Executive

  • Jul 2019 - Oct 2019

  ⚫ Supplied and trained sourcing, on-boarded and regular training of service professionals in my category i.e. home repair and maintenance. ⚫ Identified and on-boarded the best service professionals in the city keeping in view UC standards. ⚫ Met prospective professionals, set expectations, instilled ideal UC values among them and ongoing relationship management. ⚫ Achieved 1000+ deliveries within the first month of launch with 30 Professional. ⚫ Managed BTL activities on social media and on-ground activities. ⚫ Cold-calling, customer calls, and customer visits to check the quality of the work. ⚫ Demonstrated successful sales record by consistently achieving or exceeding assigned sales quotas. Show less