Simoné Abrahams
Saves Agent at CONNECTAQUOTE- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
Experience
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CONNECTAQUOTE
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South Africa
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1 - 100 Employee
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Saves Agent
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Nov 2022 - Present
Assisting the company by retaining clients through problem solving, client issue resolution and requoting. Assisting the company by retaining clients through problem solving, client issue resolution and requoting.
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First Call Resolution Agent
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May 2020 - Aug 2022
The focus of this position is to assist & resolve client queries at first point of contact via phone, email or chat.
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Retention Specialist
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Mar 2020 - May 2020
Assisting the company by retaining clients through problem solving, client issue resolution and requoting.
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Sales Representative
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Jan 2020 - Feb 2020
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Retention Specialist
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Nov 2019 - Dec 2019
Assisting the company by retaining clients through problem solving, client issue resolution and requoting.
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Audit
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Aug 2019 - Oct 2019
Validating & auditing client's insurance policies & documentation. Assisting with fraud cases and meeting KPIs. Liaising with clients & underwriters to ensure a smooth audit process. Using databases such as Experian, Claims Underwriting & Exchange.
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Customer Service Agent
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May 2018 - Jul 2019
Assisting customers, underwriters, the MID & police with their queries via phone & email. Processing emails & auditing documentation.
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Old Mutual South Africa
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South Africa
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Financial Services
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700 & Above Employee
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Administrator
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May 2016 - May 2018
Updating client information, FICA, AML, FACTA & NPS. Performed functions of quality management where I assisted in creating SOPs, training staff, retrieving & quality assessing calls. Upskilled & worked overtime for other departments on Welcome campaigns & auditing documentation. Updating client information, FICA, AML, FACTA & NPS. Performed functions of quality management where I assisted in creating SOPs, training staff, retrieving & quality assessing calls. Upskilled & worked overtime for other departments on Welcome campaigns & auditing documentation.
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Education
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Bosmansdam High School
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