Simon Goodship

Human Centered Design Consultant at Panorama Innovation, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English Native or bilingual proficiency
  • Welsh -
Skills

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Jill Sartori

With a firm grasp on both marketing and technology best practices, Simon has executed evolutionary programs across many organizations. Simon is great at taking a step back and looking at a problem from every single imaginable angle possible. I consider him a true industry expert. I’m fortunate I had the opportunity to learn from Simon and I welcome the opportunity to work with him again.

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Credentials

  • Level 200 US Rugby Coach Certification
    USA Rugby Football Union
    Jan, 2017
    - Oct, 2024

Experience

  • Panorama Innovation, LLC
    • United States
    • Design Services
    • 1 - 100 Employee
    • Human Centered Design Consultant
      • Jan 2023 - Present

      I am currently working on some fun projects including a Human Centered Design Toolkit (Playbook) for a healthcare company, a Human Trafficking project, and a library access initiative in partnership with a Chicago university. I am currently working on some fun projects including a Human Centered Design Toolkit (Playbook) for a healthcare company, a Human Trafficking project, and a library access initiative in partnership with a Chicago university.

  • Melon
    • Nigeria
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Experience Design and Innovation Leader
      • May 2020 - Dec 2022

      I worked on some really juices problems for brands such as Graybar, Focal Point and Balsam Brands. I have been engaged in research and analysis, brand strategy, customer/employee experience strategy, digital/product innovation, and change management. I worked on some really juices problems for brands such as Graybar, Focal Point and Balsam Brands. I have been engaged in research and analysis, brand strategy, customer/employee experience strategy, digital/product innovation, and change management.

  • Marmalade Agency
    • France
    • Travel Arrangements
    • 1 - 100 Employee
    • Co-Founder & Chief Experience Officer
      • Jun 2017 - May 2020

      My partner and I founded Marmalade as a Customer Experience and Innovation agency. We built a brand, a talented team and experienced amazing growth with work for brands such as Mercedes-Benz, Abbott Labs, Graybar and Commerce Bank. Our work ranged from customer-centric culture change management to service design to product innovation and process re-engineering. In 2020, we merged Marmalade with Melon Technologies, creating an at-scale ecommerce design & systems integration for national and global brands.

    • Chief Experience Officer
      • Dec 2016 - Jun 2017

      I had the honor of partnering with my friend and owner of Panorama on true innovation work that was large in scale and truly inspiring. We developed a new business model for Boston Scientific's Peripheral Intervention group that provided them with new way to engage with outpatient clinics. We conducted research and analysis to guide Morningstar as they shifted from a leading data provider to a data service company. I had the honor of partnering with my friend and owner of Panorama on true innovation work that was large in scale and truly inspiring. We developed a new business model for Boston Scientific's Peripheral Intervention group that provided them with new way to engage with outpatient clinics. We conducted research and analysis to guide Morningstar as they shifted from a leading data provider to a data service company.

  • Manifest
    • India
    • Software Development
    • Chief Experience Officer
      • Dec 2014 - Dec 2016

      I was asked to join Manifest to help evolve the team and help leadership prepare for a merger. I integrated the Creative, Content and User Experience teams and brought a Service Design offering to the agency which helped us to win the largest initiative in the agency’s history. I was fortunate to work with great brands such as BMW, Allstate/Esurance, Purina, Wells Fargo and CDW. Work highlights included helping BMW develop a rapid IoT mobile protoyping capability in Chicago for the first time and developing a strategy to evolve Purina's Innovation Center.

    • Human Centered Design Consultant
      • Jan 2014 - Dec 2014

      I worked with Panorama on two incredible initiatives. We worked with Cigna to conduct patient research and developed a new model for understanding patient attitudes, motivations, recovery barriers and service interventions. We worked with Greenlee (A Textron Company) to design a mobile application that worked with IoT sensors. This allowed telecommunications engineers to install WiFi that addressed signal/noise issues and delivered bandwidth that supported customers needs. I worked with Panorama on two incredible initiatives. We worked with Cigna to conduct patient research and developed a new model for understanding patient attitudes, motivations, recovery barriers and service interventions. We worked with Greenlee (A Textron Company) to design a mobile application that worked with IoT sensors. This allowed telecommunications engineers to install WiFi that addressed signal/noise issues and delivered bandwidth that supported customers needs.

  • The Art Institute of Chicago
    • United States
    • Retail
    • Design Thinking Instructor
      • 2014 - 2014

      I had the pleasure of substituting for Kelly Costello on her sophomore Design Thinking class that was attended mostly by students from SAIC's Architecture, Interior Architecture & Design Objects (AIADO) program. I had the pleasure of substituting for Kelly Costello on her sophomore Design Thinking class that was attended mostly by students from SAIC's Architecture, Interior Architecture & Design Objects (AIADO) program.

  • SapientRazorfish
    • United States
    • Business Consulting and Services
    • 500 - 600 Employee
    • Group Creative and Experience Director
      • Mar 2000 - Dec 2013

      I combined my experience in Creative and Experience to play a hybrid role leading large scale teams for global brands such as Aon, AT&T, Bosch, Cardinal Health, Chrysler, Dell, Discover Card, Facebook, Kellogg, Kraft, Microsoft, Nestle, Post, Purina and Samsung. I was lucky enough to be associated with over 30 industry awards for work such as developing the first successful insurance underwriting application for Aon and helping AT&T prototype their fist interactive TV launch (now known as U-verse.) I also helped Razorfish with the branding and positioning for new business capabilities like Fluent (an Adobe service partner), Razorfish Commerce and xLabs (Strategic Innovation Partnerships).

  • 21 Design
    • Netherlands
    • Graphic Design
    • Graphic & Interactive Designer
      • Nov 1992 - Mar 2000

      Print design, logo development, keyboard design, interactive design and technical illustration for numerous clients including Wyeth pharmaceuticals, the Irish Tourist Board and Symbol Technologies (now a part of Motorola). Print design, logo development, keyboard design, interactive design and technical illustration for numerous clients including Wyeth pharmaceuticals, the Irish Tourist Board and Symbol Technologies (now a part of Motorola).

  • Hearst Magazines
    • United States
    • Media Production
    • 700 & Above Employee
    • Editorial Graphic Designer
      • Mar 1997 - Dec 1997

      Worked at Esquire Magazine and House & Garden Magazine. I assisted in designed layouts, photo re-touching and print production coordination. Worked at Esquire Magazine and House & Garden Magazine. I assisted in designed layouts, photo re-touching and print production coordination.

  • AHRC
    • United States
    • 1 - 100 Employee
    • Case Manager
      • Feb 1992 - 1997

      I worked at various programs to help children and adults with developmental disabilities with life skills and support services, etc. I worked at various programs to help children and adults with developmental disabilities with life skills and support services, etc.

Education

  • Parsons School of Design
    Continuing Education, Advanced Desktop Publishing and Photoshop
    1995 - 1996
  • Ravensbourne College of Design and Communication
    BA (hons), Visual Communication
    1988 - 1991
  • Carmarthenshire College of Technology and Art
    Diploma, Art & Design
    1987 - 1988

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