Experience

Exodus Adventure Travels Ltd

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Customer Operations Executive

  • Feb 2022 - Present



The Deptford Bus

• London, England, United Kingdom

• Manager

  • Apr 2021 - Dec 2021

  I helped the new team of owners and shareholders to set up the venue and have it ready to re-open in May 2021. I was in charge of staff hiring, stock, menu, opening and closing procedures and all the daily operations, on top of leading cocktail masterclasses available for our customers and other events offered through my time there. I helped the new team of owners and shareholders to set up the venue and have it ready to re-open in May 2021. I was in charge of staff hiring, stock, menu, opening and closing procedures and all the daily operations, on top of leading cocktail masterclasses available for our customers and other events offered through my time there.



MEATliquor

• London, England, United Kingdom

• Assistant Manager

  • Nov 2019 - Nov 2020

  Customer-focused, hands-on manager, highly involved in the day-to-day activities and decisions. I was a pro-active presence who was continually encouraging and motivating the team members to promote problem-free, productive operations. I offered continual support and coaching to the employees to help ensure they were fully engaged in achieving success. Customer-focused, hands-on manager, highly involved in the day-to-day activities and decisions. I was a pro-active presence who was continually encouraging and motivating the team members to promote problem-free, productive operations. I offered continual support and coaching to the employees to help ensure they were fully engaged in achieving success.



Oxford and Cambridge Club

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Head Barman

  • Sep 2014 - Aug 2019

  • Ensuring the smooth running of bar and serveries operations and beverage services across two bars and two serveries within the Club. • Ensuring first class standards and service is achieved in the bar and serveries areas. Helping to train new members of bar and server staff to ensure they are able to carry out their roles to the high standard expected by the club and acting as a point of contact for them to liaise with management. • Regularly taking responsibility for updating bars and serveries SOPs. • Produce weekly rotas for the bar and server staff ensuring all hospitality areas are staffed sufficiently as demand from the business dictates (function hire etc…) • Overseeing storage, listing and services of all wines within the bars and the serveries • Ensuring hygiene practices are adhered to in accordance with current Health and Safety regulations. • Maintaining a high level of product knowledge and developing and improving the products on offer by creating new cocktail lists, training other members of the bar and servery team in how to create these etc. • Providing first class service to all members and guests of the club and, where comments or complaints occur, dealing with them with tact, diplomacy and professionalism. • Meeting with senior management to communicate all staff and operational issues and plans. • Consistently seeking to improve the value and quality of services in all the bars and the serveries for members and guests • To produce statistics, trends and any relevant information regarding the food and beverage department as required. Show less



Victoria Stakes

• London, United Kingdom

• Bar Supervisor

  • May 2014 - Aug 2014



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Bar Manager

  • Jul 2014 - Jul 2014



Ministry of Sound

• United Kingdom
• Events Services
• 100 - 200 Employee

• Cocktail Bartender

  • Dec 2013 - May 2014



Hostaria Galileo

• Venice Area, Italy

• Bar Manager

  • Sep 2012 - Nov 2013



Club Malvasia Vecchia

• Venice Area, Italy

• Bar Manager

  • Feb 2008 - Jun 2012