Experience

LONG BARN WINCHESTER LTD.

• United Kingdom
• Retail
• 1 - 100 Employee

• Retail Duty Manager

  • Mar 2019 - Present



theladytiler.co.uk

• Totnes Devon & Alresford Hampshire

• Tiler

  • Jan 2014 - Feb 2021

  Using my entrepreneurial skills and mosaic hobby I developed and grew a very successful wall and floor tiling business, undertaking all aspects of tiling myself: +Specialist projects included:reclaimed brick from Poland, commercial epoxy work, mosaic on steel. +Together with my mosaic design studies at Richmond College and tiling courses in London and my detailed work ethic it has enabled me to work on luxury residential projects. +In recent years, specialised in Victorian floors, arty projects and even tiled stairs & furniture. Eg Loved completing 4 hearths for a magazine shoot! Show less



Clevertouch Marketing

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Project Support Officer & QA Tester

  • Sep 2016 - Sep 2019

  Supported the Project Management Team with all aspects of project delivery eg Clarizen, budget tracking, statement of works, project plans, presentation materials, scheduling, client liaison etc Designed and delivered the new ‘Our Core Capabilities’ Project, published on bookstack. Managed the Certification coaching programmes. QA tested on all 3 Marketing automaton platforms - designed new innovative test joggers for new QA starters. Supported the Project Management Team with all aspects of project delivery eg Clarizen, budget tracking, statement of works, project plans, presentation materials, scheduling, client liaison etc Designed and delivered the new ‘Our Core Capabilities’ Project, published on bookstack. Managed the Certification coaching programmes. QA tested on all 3 Marketing automaton platforms - designed new innovative test joggers for new QA starters.



Casa Habibi

• Estacion de Gaucin

• Project Manager

  • Apr 2007 - Apr 2012

  Career Break to move family to rural Spain. Project managed a house build and learnt Spanish from scratch! Career Break to move family to rural Spain. Project managed a house build and learnt Spanish from scratch!



Heathrow

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Information Control Systems Development Manager

  • Sep 2008 - Jan 2009

  Defined the Terminal 2A Building Systems User Requirements.Scope £100m + Developed a led a series of stakeholder workshops ensuring accurate capture, accountability and responsibility for Aircraft Loading Bridges, Pre-conditioend Air, Fixed Electrical Ground Power, Stand Entry Guidance, Lighting Control, Metering, Water control. Wrote and enabled successful sign off for the 'user requirements' documents. Defined the Terminal 2A Building Systems User Requirements.Scope £100m + Developed a led a series of stakeholder workshops ensuring accurate capture, accountability and responsibility for Aircraft Loading Bridges, Pre-conditioend Air, Fixed Electrical Ground Power, Stand Entry Guidance, Lighting Control, Metering, Water control. Wrote and enabled successful sign off for the 'user requirements' documents.



Heathrow

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• IT Operational Integration Support Manager

  • Jun 2006 - Mar 2008

  Defined the T5 Site Interoperability Tests (SIOTS) requirements, ensuring Integration testing, tests people, systems and facilities through realistic operational process scenarios. Value £130m. + Developed the SIOTS to ensure systems were tested sufficiently to enable Operational proving and final operation. Liaison with T5 Live Operational process teams was critical gaining traceability and validity of realistic operational test scenarios. + High interface with internal Integration Test team ensuring requirements of the SIOT’s are being met in the test case designs/scripts, infrastructure milestone definition sheets, development of success criteria. + Managed the Test Case Designs, facilitating their endorsement with the business/integration leads. + Analysed approx 3000 System ‘Defects’ ensuring operational impacts understood and contingency planning in place. Show less



Heathrow

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• IT Development Manager

  • Jan 2004 - Jan 2005

  Defined the T5 IT user requirements from cross-functional and third party stakeholders. Managed the Options & Opportunities Portfolio within the T5 Aspirations Brief. Initiated new technologies through live trials. Dev Project value £130m + Shaped the solution for the track transit security segregation risk through cross-functional facilitated workshops. Resulted in £2million cost saving and Managing Director/Department of Transport solution approval. + Developed & led a series of stakeholder workshops ensuring accurate capture, accountability and responsibility for stand allocation with a 5 terminal Heathrow. Secured successful sign off for the Stand Allocation user requirements document. + Facilitated the introduction of a brand new technology by my ability to persuade Gatwick and BAA Group Design to implement a ‘Smokefree’ systems trial at Gatwick for T5. + Heavily influenced the IT check-in principles for T5 with self service and bag drop. Successfully extracted business partner (BA) system requirements and facilitated a platform for this innovative technology which is now commonplace. Show less



London Gatwick

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Change Project Manager

  • Jul 2003 - Jan 2004

  Developed/coordinated the new ‘First & Last Impressions’ team, delivered all work streams. This department operated the first and last passenger experiences in & out of the airport ie car parking, roads, coaches, taxis, trains. + Delivered a unique departmental structure and all new job descriptions within the 6 months assigned. Designed & executed an Implementation Strategy to ensure focus and on time delivery. + Developed a comprehensive communication strategy & recruitment policy with implementation plan, thus ensured excellent staff consultation and involvement. + As sole project source for the General Manager, developed & produced; Business Case reports, all strategy documents & presentational materials for Gatwick Board and Change Steering Groups. Resulted in successful restructure with full Board approval. + Led detailed analysis of individual tasks and activities via 121 interviews (adapted personal style depending on interviewee), this proved invaluable in ascertaining unknown & important issues. Show less



London Gatwick

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• • May 2001 - Oct 2002

  Led two operational airport teams through first part of the change programme. Responsible for numerous external activities including, road and forecourt management and all onward travel services+ Competently managed individual’s performance, adopted original approach to motivate low morale, recruited new team members, resulted in staff requesting to join First & Last Impressions.+ Developed and implemented a Forecourt Operations Strategy, instigated and chaired the Forecourt Operations Group (FOG), introduced new road coning mechanism, negotiated a new traffic warden priority zone, set up & operated a new contract of Forecourt Welcomers. (first airport in group)+ Developed a reputation for solving road problems, became de-facto Roads Manager at Gatwick! Show less

• • May 2000 - May 2001

  Responsible for the South Terminal Retail Operation. Facilitated and supported retailers to deliver above business plan. Managed all back of house retail issues with retailers and terminal duty teams.+ Influenced the South Terminal Business Unit to adopt my International Departure Lounge Retail Strategy. One element alone increased penetration into the World Duty Free shop by 3% (350k pa)+ Designed and completed a stockroom & delivery route survey & strategy. Retailers changed delivery routes & stockrooms & in some cases grew revenues from the back of house changes.+ Instigated & implemented the ‘Retail Buddy Scheme’ at Gatwick South Terminal. Retail units and terminal duty teams built new, strong relationships to support the daily operational and retail revenues. Show less



Heathrow

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Planning Manager

  • Sep 1997 - May 2000

  Planning & Environment Manager, Responsible for the comprehensive development of the strategic development zones. Ensured airport land allocated to meet user requirements within strategic framework to satisfy future demand/capacity. Led drawing office (Autocad) team. Departmental IT Coordinator for revolutionary trial BAA project. + Produced, developed, and communicated several Airport Land-use strategies to Heathrow senior managers, directors and business partners. Successfully produced the Cargo Development, Southside, Passenger Connections and Eastside Masterplan (with British Airways). + Secured planning sites for the Virgin Hangar, T5 fuel farm and a Combined Heat/Power Plant. + As Project Board Member for 20 projects, ensured proposals met current planning issues: capacity planning, environment, urban design, surface access & other local authority issues. Show less



Southampton International Airport Limited

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• Learning Support Co-oridnator

  • Mar 1996 - Sep 1997

  Implemented ‘Investors in People’ ; collated Portfolio of evidence. Administered BAA change management programme, Airport Training plan & training, Opening Learning Centre & Airport conference facilities. + First BAA Airport to be accredited with Investors in People. My detailed action planning, documentation and a strong relationship with Hampshire County Council were instrumental in our success. + From scratch developed an ‘Airport Training Plan’, Airport Communications Strategy, and implemented & operated an open learning centre. Used benchmarking to help complete tasks. + Established a strong reputation within the BAA change community via my ‘Investors in People’ development work. + Note: First six months Airport Sales & Marketing Manager covering maternity leave Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• World Showcase Fellowship Ambassador & Special Events Manager

  • Sep 1994 - Sep 1995

  Created & planned cultural festivities & special events. Operated multiple events, which involved strict deadlines effective communication and problem solving under pressure. + Devised operational procedure packages, which improved event efficiency. Developed numerous contingency plans further to operational constraints ie bad weather. + The excellent operation of ‘Space Week’ a corporate client event with NASA. Created several new cultural events ie Alice in Wonderland Tea party in UK, Tanabata festival in Japan. Show less