• Apr 2023 - Present

• May 2022 - Apr 2023

IT Business Analyst

• Apr 2021 - May 2022

• Nov 2016 - Apr 2021

Here the description of my role and responsabilities through my skills:- Business analyst skills: Managing from the functional point of view the Service Mgmt tools (e.g. Remedy, HP Service Manager). Identify the customer’s needs and translate them technically.- Analytical and technical skills: Identify KPIs and keep the service monitored. Define and Produce Report (SQL based) or Dashboard (Splunk based).- Project Management skills: Supporting the Unicredit’s processes (Incident, Change and Release process mgmt) by providing the relevant ICT solutions. Show less

• Jul 2014 - Oct 2016

Here the description of my role and responsabilities through my skills:- Problem Solving: brief experience as IT Customer Care Operator to the UniCredit’s network.- Relationships with external company: Act, for what concern technical help desk support services, as operational RTO (Retained Organization) towards the Outsources, in compliance with the company rules.- Optimization: Identify solution in order to optimize and to auomate the support activities.Governance role: Define guidelines and standards related the support activity. Show less

Business Analyst

• Feb 2014 - Jun 2014

ustomer needs: consultant for an italian telecommunications company. Be involved in a project about the customer accounting position, analyze a large amount of data by using a database management system (MySQL) and define the KPI to assess the quality of the service provided ustomer needs: consultant for an italian telecommunications company. Be involved in a project about the customer accounting position, analyze a large amount of data by using a database management system (MySQL) and define the KPI to assess the quality of the service provided

Student collaborations part-time

• Jan 2011 - Sep 2011

Student recruitment is finalized to organize the following services: - information services for general orientation students - acceptance and support foreign students - assistance to students with disabilities; - support for cultural and scientific exhibitions; - cooperation in use of laboratory equipment, computer and audio-visual; - feasibility, operation and storage of material in libraries, educational facilities and other open spaces for students; - collaboration to provide access to and provision of educational activities and practical application. Show less