Experience

Perfect Gym Solutions, Australia & New Zealand

• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2021 - Present



Whitehorse City Council

• Australia
• Government Administration
• 200 - 300 Employee

• Administration Manager

  • Jul 2013 - Nov 2021

  Responsible for Strategic development, planning, implementation and evaluation of the customer service, retail, business administration, childcare and membership services across to leisure centres. • Implemented new point of sale system across Aqualink and currently working on the implementation of Sportlink • Implemented a new online booking system in June 2020 to enable Aqualink to re-open during covid-19 • Foster positive relationships with all stakeholders • Continually review policies and procedures with the purpose of improving performance or outcomes • Analysis of membership data to drive sales and retention • Lead meetings, develop & conduct engaging training sessions • Acting Centre Manager on numerous occasions • Completed emerging leaders program • Currently completing Continuous Improvement program



Glen Eira City Council; GESAC

• Sports Programs Officer / Administration Officer

  • Jun 2012 - Jun 2013

  • Responsible for programming and managing all aspects of GESAC competitions, including evaluation • Oversee the recruitment and training of staff for the positions of Administration Officer and Sports Programs Officer and provide leadership and direction in the future of these roles • Responsible for ensuring maximum usage of the multi court stadium through internal competitions, external user groups, community based disability groups and programs • Liaise with internal and external user groups to coordinate and manage stadium bookings and collection of hire fees • Reviewed council’s stadium fees and charges, including but not limited to registration fees, court hire and game fees • Liaison with members and external clients and stakeholders • Responsible for administration duties; processing cancellations and suspensions, responding to billing enquiries and disputes • Responsible for following up overdue accounts, customer requests, processing credits and refunds, as well as assisting with payroll, petty cash and purchase orders



Niddrie Health Club

• Australia
• Wellness and Fitness Services

• Club Manager

  • Feb 2010 - May 2012

  Club Manager for the gym and personal training studio: • Responsible for the start-up of a brand new Health Club opening in Feb 2011 • Assist in the development of the strategic business plan for the launch and first 3 years of operation of the club • Development and implementation of strategic marketing, administration and communication plans • Develop and implement a Quality Management System, including OHS and risk management • Provide exceptional customer service to all existing and prospective members • Liaise with Building Manager to ensure all contractors complete works within required timelines and handover phase • Responsible for all aspects of Health Club operations from customer service and membership sales, to financial budgets and reports



Belgravia Leisure

• Australia
• Recreational Facilities
• 100 - 200 Employee

• Centre Manager - Diamond Valley Sports and Fitness Centre

  • Jul 2009 - Jan 2010

  • Managed a multi-faceted recreation facility, being responsible for over 50 staff, including recruitment and selection• Responsible for the transition from YMCA to Belgravia Leisure, involving set-up of all new policies and procedures, including re-training all staff on new systems and OHS with little to no disruption to members and users of the centre• Liaison with local government, sports associations, local sports clubs and members of the local community• Develop, implement and monitor financial budgets, business plans and marketing plans, including KPI performance reports and council board reports• Present financial reports, centre usage and participation reports to Nillumbik Shire Council staff• Implementation of new programs, e.g.; Creating a Sporting Chance – access for all disabilities program

• Centre Manager - Bundoora Netball and Sport Centre

  • Dec 2007 - Jun 2009

  • Reported to Operations Manager, RMIT Property Services and City of Whittlesea• Managed a multi-faceted recreation facility, being responsible for over 25 staff, including recruitment and selection• Responsible for the transition from in-house to Belgravia Leisure, involving set-up of new policies and procedures• Development and implementation of a detailed marketing and promotional plan, including business plan• Three year contract with goal of achieving surplus within the centre during this time. Achieved this within 18 months of the contract through implementation of new programs; holiday programs and birthday parties• Developed and implemented a four year standardisation plan to bring all user groups in line with fees and charges• Implemented and monitored three different financial budgets (RMIT, Belgravia Leisure management budget, City of Whittlesea Board of Management budget)• Presented financial, centre user and participation reports to a Board of Management committee consisting of staff from RMIT Property Services, RMIT senior staff, City of Whittlesea staff and Belgravia Leisure



Creative Fitness Marketing

• Marketing Services
• 1 - 100 Employee

• Marketing Manager

  • Jan 2001 - Dec 2004