Experience

Takaoka Anestesia

• Brazil
• Hospitals and Health Care
• 100 - 200 Employee

• Customer Relationship Coordinator

  • Jul 2022 - Present

  I manage a team of 5 people and I am responsible for leading and guiding processes and customer service to ensure they are providing efficient and quality service. I develop and implement relationship strategies in close collaboration with other company teams, such as marketing and sales, developing effective strategies aimed at improving customer satisfaction and retention. Monitor and evaluate customer satisfaction by collecting feedback and evaluating customer satisfaction with the company. I solve problems, respond to complaints and propose processes for improvements, ensuring that customers are treated with courtesy and respect throughout the process. I manage the database, keeping accurate and up-to-date records to ensure that information is available throughout the company. I monitor different indicators, analyze and propose improvement actions. I analyze the market through benchmarking in order to identify possible improvements. Visit to the business units, seeking to maintain proximity and active listening to customers Show less



Dasa

• United Kingdom
• Environmental Services

• Business Manager

  • Jul 2021 - Jun 2022

  • Responsible for market analysis, prospecting, sales and after-sales of products (National coverage); • Preparation and conduction of project kick-off meeting; • Data evaluation, market intelligence and participation in squad groups; • Monitoring OKR's; • Support in structuring product playbooks, structuring compensation models and implementing projects; • Responsible for identifying gaps between services and proposing more efficient journeys to customers using the health ecosystem; • Training application for sales teams. Show less



Hospital Sírio-Libanês

• Brazil
• Hospitals and Health Care
• 700 & Above Employee

• Commercial Management in Health and Operations

  • Apr 2019 - Jul 2021

  Responsible for prospecting new customers, structuring commercial proposals, sales, implementation and after-sales; • Responsible for increasing revenue by identifying opportunities for new business with existing customers; • Participation in the development of new products – school health, elderly health, check-up with monitoring via telemedicine. Sale and coordination of all phases of implementation including monitoring of billing, receipts, payment delays and glosses; • Identification of process improvements, team training and operation standardization; • Renegotiation of pending financial issues; • A total of 86 contracts closed in 2020 in the amount of R$5.627.771,00 representing 42% of total revenue. Show less



Simone Sampaio

• Expatriate

  • Jan 2015 - Jan 2019

  In January 2015 I was co-owned by France. In a period of 3 years I have perfected the French language, I have completed my Master's and an MBA in International Management at the University of Poitiers in Paris, I participated as a volunteer columnist in the BPM Collaborative Platform where she wrote on subjects related to expatriation, as a volunteer in the Association Villes Franceses Apprendre, of immigrants in Brazil and created the Blog Look private with diverse themes and experiences. In March 2018 I was re-expatriated to Argentina and I started my studies in the Spanish language. In November 2018 I completed the publication of my first digital book "Private Look" and in January 2019 I released my second book "Private Look 2". In February 2019 the expatriation process was finalized and I was impatriated to Brazil. Show less



Rede D'Or São Luiz

• Brazil
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Supervision

  • Feb 2013 - Dec 2014

  Hemodynamics Administrative Supervisor - Rede D'OR - October/09 - December/14Support in department management - Team 06 employees• Coordination and support in the development, implementation and improvement of the processes of closing accounts, central of guides and billing of accounts;• Responsible for the medical relationship;• Customer service and collection of private accounts;• Support and commercial analysis in the structuring of commercial proposals, procedures packages and table readjustment.• Support and coordination of National and International symposia;• Coordination of material stock and request for purchases of various inputs.Operations and Medical Relationship Manager - Hemodynamics - Hospital Nossa Sra. Lourdes - October/09 - February/13Management of the commercial and financial department - Team 10 employees• Responsible for cost reduction, debt renegotiation and negotiation for financial recovery of unpaid bills;• Hiring service providers (legal, accounting, system, advertising agency);• Responsible for purchasing various inputs and negotiating with suppliers;• Monitoring and coordination in the implementation of the new registration and personnel training system;• Responsible for negotiations with banks (borrowing and debt negotiation);• Responsible for financial indicators. Show less

• Administrative and Financial Manager

  • Nov 2009 - Feb 2013

  Hospital Nossa Senhora de Lourdes Management of the financial, billing, authorization, commercial, purchasing and reception departments. Team 10 employees• Combating internal hospital financial crisis with cost reduction through new agreements with third parties, negotiating new contracts, increasing the volume of procedures performed and financial recovery of accounts not received.• Renegotiation of dividends with various suppliers, resulting in the continuity of supplies and special materials.• Coordination in the implantation of the new material registration system resulting in the control of inventory and improvement in the flow of purchases.• Responsible for the preparation of budgets, results indicators and analysis of new contracts.• Acting in the search for new medical partners, which resulted in greater participation of patient indications.• Acting in the mapping of processes for the restructuring of the sector regarding the purchase of Nossa Senhora de Lurdes Hospital by the company Rede D'or.• Negotiation with banks in contracting loans, which balanced the cash flow.• Direct and timely negotiations with owners of OPME companies to purchase essential supplies for medical emergencies, resulting in quick delivery, financial discounts and forms of payments without negatively impacting the company's cash.• Analyzes and monthly presentations of the financial results indicators with reporting to the entire steering group resulting in greater participation and involvement of the partners.• Presentation of the commercial proposal by the company Rede D'or with analysis of financial, commercial and operational feasibility for the medical teams and management body obtaining efficiency in the stipulated deadlines, understanding and commitment of the collaborators. Show less



Universidade Paulista

• Brazil
• Higher Education
• 700 & Above Employee

• University Professor

  • Jun 2008 - Dec 2014

  Courses - Business Administration, Entrepreneurship, Human Resources and Economics. Subjects taught: Human Resources Management, Strategic Planning, Logistics and Production Management, Entrepreneurship, Management and Organizational Theory, Management and Sustainability, Scientific Research Methodology, Social Responsibility and the Third Sector, Conflict Management, Time Management, Development of teams, MASP (methodology for analysis and problem solving), Decision making, Leadership techniques, Training and development, Ethics and transparency in organizations, Administrative tools. Professor of course completion work (TCC) Honored Teacher in five consecutive years Show less



Universidade Federal do ABC - UFABC

• Brazil
• Civic and Social Organizations
• 1 - 100 Employee

• University Professor

  • Feb 2012 - Dec 2012

  Course - Environmental Management Theory of Management, Quality Management (ISO 9000, ISO 14000, OHSAS, 18001), Quality Tools (Pareto Diagram, Ishikawa Diagram, PDCA, 5W2H) Course - Environmental Management Theory of Management, Quality Management (ISO 9000, ISO 14000, OHSAS, 18001), Quality Tools (Pareto Diagram, Ishikawa Diagram, PDCA, 5W2H)



Fleury Medicina e Saúde

• Brazil
• Health, Wellness & Fitness
• 700 & Above Employee

• Senior Business Executive

  • May 2008 - Oct 2009

  Relationship with large hospitals, health care providers and doctors. • Accompaniment of billing, receipt and negotiation of glosses. • Coordination of training, inclusion and alteration of trade agreements and administrative rules with the agreements. • Participation in meetings for sales strategies, new product formatting and pricing. • Active in the sales of products, negotiation of prices and readjustments of tables, • Facilitator in the process of communication between health care providers, Fleury units implanted within hospitals with the board of directors. Show less



Sociedade Hospital Samaritano - São Paulo

• Brazil
• Hospitals and Health Care
• 100 - 200 Employee

• Senior Administrative Manager

  • Jun 2006 - Aug 2008

  Administrative manager Management of the financial area, billing, reception, central guides and glosses, hiring and training. Team 10 employees. • Monitoring of onlending of revenue, cash flow and monthly analysis of results indicators with report to the board of directors. • Participation and performance in the formatting of new products, pricing, readjustments and sales. • Responsible for the development / training of teams and integration with different areas of the institution. • Responsible for the purchase of special materials, negotiation and standardization. Show less



Hospital Israelita Albert Einstein

• Research Services
• 1 - 100 Employee

• Assistant Business Analyst

  • May 2005 - Jun 2006

  Relationship with medical teams and with large health care providers • Accompaniment of billing, receipt and negotiation of glosses. • Coordination of training, inclusion and alteration of trade agreements and administrative rules with the agreements. • Participation in meetings for sales strategies, new product formatting and pricing. • Active in the sales of products, negotiation of prices and readjustments of tables, • Facilitator in the process of communication between health care providers with the board of directors. Show less