Experience

JONCKERS

• Belgium
• Translation and Localization
• 100 - 200 Employee

• Program Manager

  • Dec 2021 - Present



SDL

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Project Manager

  • Oct 2020 - Nov 2021

  - Developed close partnerships with the two most strategic divisions for one ofSDL’s clients which contributed to an increase in monthly revenue by 10x togenerate $1.5M in annual revenue.- Created, implemented and documented new processes for complex projectswhich reduced delivery time by 5 days and improved on-time delivery to 100%.- Lead a highly visible, time-critical website translation project to translate 3,500jobs into 14 languages which was delivered in 2 months, 1 month ahead of theclient’s deadline.- Managed and mentored three team members while prioritizing and handlingmultiple urgent tasks.- Served as backup during Program Manager’s absence to respond to urgentrequests or problems from the client or from the SDL team. Show less

• Project Manager

  • Nov 2017 - Oct 2020

  - Managed localization projects representing annual revenue in excess of$500K with translators in up to 27 countries for one of SDL’s largest clients.- Appointed as quality project manager to quickly take control of recurringprocess quality issues resulting in weekly complaints reduced to almost zero.- Led quarterly business report meetings with management at the client’slocation to review goals and KPIs and establish a forward looking strategy.- Mentored new international team members to quickly bring them up to speedon customer specific processes and projects to ensure quality and continuityfor the client. Show less

• Project Manager Associate

  • Sep 2015 - Nov 2017

  - Coordinated and monitored up to 15 simultaneous translation projects in 32 different languages. Customized each for an International client based in the United States.- Coordinated project management during the project lifecycle including the initial inquiry, retaining translators, quality assurance, and issuing the final invoice.- Was the main contact for new as well as key international clients for process consultation involving problem solving or complaint resolution.- Streamlined the internal processes to achieve client-based cost savings.- Facilitated unique projects that required the creation of new internal processes to achieve a high level of customer support and expertise. Show less



Film- und Medienfestival GmbH

• Stuttgart, Germany

• Film Festival Management Assistant

  • Apr 2015 - May 2015

  - Assistant to management for one of the largest and most well-known animated film festivals worldwide which draws in more than 80,000 participants. - Primary point of contact for international guests with regards to questions, order of events, tickets and further information. - Organized the citywide placement of promotion material such as banners and flyers in key locations such as in public parks, local businesses and pedestrian zones. - Coordinated and was responsible for temporary staff for manning information kiosks at the festival. Show less



Kärcher Deutschland

• Germany
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• Intern in Marketing and Product Management

  • Sep 2013 - Feb 2014

  - Organized and prepared an external sales training event for new products for the outside sales team. - Created and provided training material such as flyers and posters for product presentations. - Designed and maintained product information database for the company website with specially researched text and pictures. - Organized and prepared an external sales training event for new products for the outside sales team. - Created and provided training material such as flyers and posters for product presentations. - Designed and maintained product information database for the company website with specially researched text and pictures.