Simone Oddi
Help Desk Technician at CountWise- Claim this Profile
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Italian Native or bilingual proficiency
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English Professional working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Windows Privilege Escalation
UdemyApr, 2021- Nov, 2024 -
Linux Privilege Escalation
UdemyMar, 2021- Nov, 2024 -
Practical Ethical Hacking - The Complete Course
UdemyMar, 2021- Nov, 2024 -
Kali Linux
UdemyJan, 2021- Nov, 2024 -
Active Directory and Group Policy Lab
UdemyDec, 2020- Nov, 2024 -
Cisco Certified CyberOps Associate
CiscoFeb, 2021- Nov, 2024 -
Cisco Certified Network Associate (CCNA)
CiscoSep, 2020- Nov, 2024 -
CompTia A+ ce Certification
CompTIAMay, 2020- Nov, 2024 -
TOEFL
ETSNov, 2020- Nov, 2024
Experience
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Kepler Group Countwise
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Help Desk Technician
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Aug 2021 - Present
● Install, modify and repair hardware and software providing technical assistance and support related to computer systems.● Respond to queries either in person or over the phone, run diagnostic programs, run reports to determine malfunctions that continue to occur, isolate problems and determine and implement solutions.● Ask questions to determine the nature of the problem and walk customers through problem-solving process.● Follow up with customers to ensure that the problem has been resolved.● Document problems and conversations to create a log that can be referenced by other technicians and for training purposes.
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Esercito Italiano - Italian Army
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Italy
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Armed Forces
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700 & Above Employee
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Military
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Sep 2013 - Dec 2019
I have worked in the Italian Army for over 6 years serving both in the country and overseas working in different fields:● The first 2 years I have worked as a mechanic and I was specialized in checking and repairing armored vehicles and tanks. I was responsible to order spare parts, install them and keep tracks of the cash flow. I, therefore, was responsible of over 10.000.000 euro worth in vehicles, spare part orders, work equipment and the facility itself.● The next 2 years I have obtained a position as a chief, gunner, loader and driver of a tank. I have been able to have my own team and work with them in military activities both in the city of Rome, in the matter of public safety, and during training camps. I have been assigned to a tank and I was in charge both of it and the personnel overseeing about 7.000.000 euro worth in telecommunication equipment, the vehicle itself, ammunitions and weapons.● The 5th year, after a two months course focused on Information Technology and telecommunication, I was deployed to Lebanon. I have been assigned to the telecom section helping them to install, manage and use a wide array of equipment, ranging from computers to antennas to radios and high frequency jammers.● Given my passion and training to Information Technology, I have spent the remaining years of my career working as an IT support specialist and associate network engineering obtaining also the security clearance.
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Lifeguard - Swim Instructor
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Jun 2008 - Aug 2009
Being a lifeguard was my first working experience and it helps me understand the important meaning of team and commitment. Being a lifeguard was my first working experience and it helps me understand the important meaning of team and commitment.
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Education
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2012 - 2013
Università degli studi Roma TRE
Mechanical Engineering -
2007 - 2012
Liceo Classico Ginnasio Statale "Anco Marzio"
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