Simone Gonsalves

Special Projects Coordinator at Tourism Industry Association of Ontario
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • English Full professional proficiency

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Credentials

  • Travel Counsellor
    Travel Industry Council of Ontario (Ontario's Travel Regulator)
    Nov, 2020
    - Nov, 2024
  • CLIA
    Cruise Line International Association
  • Emergency First Aid & CPR/AED Level C
    Canadian Red Cross
  • Food Safety Handler
    TrainCan, Inc.
  • Manulife Travel Insurance
    Manulife
  • Smart Serve
    Smart Serve Ontario

Experience

    • Canada
    • Non-profit Organizations
    • 1 - 100 Employee
    • Special Projects Coordinator
      • May 2022 - Present

    • Stakeholder Relations Intern
      • Jan 2022 - Present

      - Manage the Safe Travels Stamp program, confirming receipt of the application, reviewing, and approving eligible businesses for certification- Assist the Vice President with the management of 2000 TIAO members through Silk Start, renewing, updating, and creating membership plans for stakeholders - Prepare and update monthly customer relations reports on STS-approved businesses to be issued to DMOs and RTOs - Aid the Event Manager with the Three Fires Collaborative Quest Program, cross-referencing and updating the contact information of 64 employers and 106 Indigenous employees

    • Canada
    • Retail
    • 700 & Above Employee
    • Deli Clerk
      • Sep 2015 - Present

      - In-person and telephone client contact with 100 to 150 customers per shift, ensuring 100% customer satisfaction. - Prepare culinary dishes and maintain a sanitary, clean, safe, and professional workplace - Train and coach new and existing staff in standardized department procedures and skills - Efficiently manage 4-6 tasks simultaneously such as production for catering orders, in-store customers, and case replenishment - Handle cash and process payments - In-person and telephone client contact with 100 to 150 customers per shift, ensuring 100% customer satisfaction. - Prepare culinary dishes and maintain a sanitary, clean, safe, and professional workplace - Train and coach new and existing staff in standardized department procedures and skills - Efficiently manage 4-6 tasks simultaneously such as production for catering orders, in-store customers, and case replenishment - Handle cash and process payments

Education

  • Centennial College
    Advanced Diploma, Hospitality and Tourism Administration
    2019 - 2022
  • University of Toronto Scarborough
    Human Geography & City Studies, 4.0 GPA
    2017 - 2018

Community

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