Simone Gonsalves
Special Projects Coordinator at Tourism Industry Association of Ontario- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
Credentials
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Travel Counsellor
Travel Industry Council of Ontario (Ontario's Travel Regulator)Nov, 2020- Nov, 2024 -
CLIA
Cruise Line International Association -
Emergency First Aid & CPR/AED Level C
Canadian Red Cross -
Food Safety Handler
TrainCan, Inc. -
Manulife Travel Insurance
Manulife -
Smart Serve
Smart Serve Ontario
Experience
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Tourism Industry Association of Ontario
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Canada
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Non-profit Organizations
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1 - 100 Employee
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Special Projects Coordinator
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May 2022 - Present
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Stakeholder Relations Intern
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Jan 2022 - Present
- Manage the Safe Travels Stamp program, confirming receipt of the application, reviewing, and approving eligible businesses for certification- Assist the Vice President with the management of 2000 TIAO members through Silk Start, renewing, updating, and creating membership plans for stakeholders - Prepare and update monthly customer relations reports on STS-approved businesses to be issued to DMOs and RTOs - Aid the Event Manager with the Three Fires Collaborative Quest Program, cross-referencing and updating the contact information of 64 employers and 106 Indigenous employees
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Metro Inc.
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Canada
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Retail
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700 & Above Employee
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Deli Clerk
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Sep 2015 - Present
- In-person and telephone client contact with 100 to 150 customers per shift, ensuring 100% customer satisfaction. - Prepare culinary dishes and maintain a sanitary, clean, safe, and professional workplace - Train and coach new and existing staff in standardized department procedures and skills - Efficiently manage 4-6 tasks simultaneously such as production for catering orders, in-store customers, and case replenishment - Handle cash and process payments - In-person and telephone client contact with 100 to 150 customers per shift, ensuring 100% customer satisfaction. - Prepare culinary dishes and maintain a sanitary, clean, safe, and professional workplace - Train and coach new and existing staff in standardized department procedures and skills - Efficiently manage 4-6 tasks simultaneously such as production for catering orders, in-store customers, and case replenishment - Handle cash and process payments
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Education
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Centennial College
Advanced Diploma, Hospitality and Tourism Administration -
University of Toronto Scarborough
Human Geography & City Studies, 4.0 GPA