Experience

Daniel Thwaites Pubs/Brewing

• Food and Beverage Services
• 1 - 100 Employee

• Drinks Development Manager

  • Jun 2015 - Present

  Mellor

• Wines & Spirits Category Controller

  • Mar 2009 - Present

  • Customer facing sales and gaining new business, supporting all sales teams and a customer base of 2,000 • Complete restructure, design and negotiations for the company Wines & Spirits portfolio, delivering a more useful sales and educational tool, with a current profit increase of 58% p.a. • Re-design, collation and costing for the company wine lists, providing a current saving of 45% • Formulated consumer-sales plan, to highlight current product supply demands… Show more • Customer facing sales and gaining new business, supporting all sales teams and a customer base of 2,000 • Complete restructure, design and negotiations for the company Wines & Spirits portfolio, delivering a more useful sales and educational tool, with a current profit increase of 58% p.a. • Re-design, collation and costing for the company wine lists, providing a current saving of 45% • Formulated consumer-sales plan, to highlight current product supply demands • Introduction, development and presentation of the company training course, to customers and sales teams • Concept, plan and implementation of the company customer deals brochure and negotiation with suppliers, resulting in a current annual 55% increase in profit • Instigated the new product sales-tools, presented to all sales teams to provide a more effective business impact with customers • Work closely with other departments to achieve business improvements and rationale • Regular participation in supplier, customer, management and team meetings • Devised a wide range of cost and time effective modules, spreadsheets and training manuals



Daniel Thwaites Pubs/Brewing

• Food and Beverage Services
• 1 - 100 Employee

• Customer Operations Manager

  • 2002 - 2009

  • Management of a 4 team customer service operation • Collation and supply of all customers’ orders, queries, delivery notes, invoices and credits • Ordered and replenished stock and installed a high level of waste and rotation control • Actively set-up and prepared the monitoring of regular sales/budget reports • Supervised the relocation of the entire operation within the business • House-keeping and health & safety regulation



(Greenhalls) Parisa Group, North West

• Area and Branch Manager

  • 1993 - 2002

  North West • Branch Manager in a fast paced Retail Off-Licence with a team of 7, duties inclusive of all employee administrations • Floating Coaching Manager of the other 5 local branches • Customer care, service and sales – consistently exceeding sales targets • Ordering of all stock and waste/rotation control, regular supplier stock/order meetings • Promotional activities and full merchandising of the branch • Cash and banking management, house-keeping and health & safety… Show more • Branch Manager in a fast paced Retail Off-Licence with a team of 7, duties inclusive of all employee administrations • Floating Coaching Manager of the other 5 local branches • Customer care, service and sales – consistently exceeding sales targets • Ordering of all stock and waste/rotation control, regular supplier stock/order meetings • Promotional activities and full merchandising of the branch • Cash and banking management, house-keeping and health & safety regulation • Successfully trained as a Tutor Manager for the North West regional branches, trouble-shooting in all areas including; Training, recruitment, promotional sales, budgets, major merchandising revamps and security • In 2000 was appointed the role of North Area Business Manager Show less



Surridge Dawson

• Broad Sheet News Manager - Merchandiser/Promotions Team leader - Sales Ledger Clerk

  • 1986 - 1993

  Accrington/Nelson • Computer Operator/customer help-desk, working with sales, service and distribution • Promoted to Sales Ledger Clerk after 12 months • Instigated the need for a more pro-active promotional in-house approach, resulting in a secondary role as Merchandiser/Promotions team leader of 4 • When location move occurred, was promoted to Broad-Sheet News Manager • Had the top waste control figures in the North West for a successive 3 year period



John Menzies PLC, Accrington

• Supervisor Book department - Supervisor Confectionary, News & Tobacco department

  • 1985 - 1986

  Accrington



Asda Stores Ltd, Accrington

• Wines & Spirits Supervisor - Merchandiser (various divisions) - Check-Out Operator and dept.floater

  • 1983 - 1985

  Accrington