Experience

Enrolment Hub

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Enrolments Consultant

  • Aug 2020 - Present



The Enrolment Hub

• Brookvale, Sydney

• Enrolment Consultant

  • Aug 2020 - Aug 2020

  • Managing high volume of early learning centre enquiries and enrolments • Consistently meeting service level standards and following procedures to ensure smooth enrolments for families • Managing high volume of early learning centre enquiries and enrolments • Consistently meeting service level standards and following procedures to ensure smooth enrolments for families



Rockpool Dining Group

• Australia
• Hospitality
• 200 - 300 Employee

• Private Dining Manager

  • Jan 2018 - Jan 2020

  • Responsible for securing inbound enquiries via telephone and email and discussing function options with clients across casual and premium restaurants within the group.• Followed booking procedures closely while maintaining a high service level.• Maintaining knowledge of all venues and developing a strong relationship with venue staff ensuring seamless communication.• Consistently met personal and team KPIs.

• Team Leader and 2IC

  • Aug 2017 - Jan 2018

  • Team leader for a team of twelve consultants, providing motivation, support and training. • Managed table inventory across 60+ restaurants, maximising availability for higher yield.• Responsible for publishing promotions and offers online via booking platforms.• Reported on cover counts and yield comparing YoY statistics.• Consistently meeting service level standard and KPIs.

• Reservations Consultant

  • Nov 2015 - Aug 2017

  • Received high volumes of calls and dealt with a wide range of inquiries over the phone and via email.• Being consistently in-the-know of new products and information.• Up-sell and cross-selling dining experiences



(Temporary Assignments)

• Newcastle, Australia

• Office Support

  • Sep 2014 - Oct 2015

  • Customer service, filing, data capturing, appointments and meeting scheduling • General all round office duties e.g. maintaining cleanliness and adhoc duties • Customer service, filing, data capturing, appointments and meeting scheduling • General all round office duties e.g. maintaining cleanliness and adhoc duties



Conscience VC

• United States
• Venture Capital and Private Equity Principals
• 700 & Above Employee

• Small Business Owner

  • Nov 2013 - Aug 2014

  • Designing and manufacturing designs, both freelance as well as bespoke pieces • Resourcing best possible prices for supplies whilst keeping budget • Promotion/marketing • Designing and manufacturing designs, both freelance as well as bespoke pieces • Resourcing best possible prices for supplies whilst keeping budget • Promotion/marketing



Ilanga Travel (Pty) Ltd

• Cape Town, Western Cape, South Africa

• Travel Consultant

  • Apr 2011 - Oct 2013

  • Setting up proposals and organising travel arrangements for individual travellers and families • Follow up calls with clients to check on satisfaction with arrangements as well as taking on any complaints. • Setting up proposals and organising travel arrangements for individual travellers and families • Follow up calls with clients to check on satisfaction with arrangements as well as taking on any complaints.



The Shelley Point Hotel Spa Country Club

• South Africa
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Mar 2010 - Dec 2010

  • Responsible for training and supporting reception, reservations and porter teams • Established Standard Operating Procedures. • Responsible for training and supporting reception, reservations and porter teams • Established Standard Operating Procedures.



Ilanga Travel (Pty) Ltd

• Cape Town, Western Cape, South Africa

• Travel Consultant

  • Sep 2006 - Feb 2010

  • Setting up proposals and organising travel arrangements for groups • Office support, including rate procurement and required research • Setting up proposals and organising travel arrangements for groups • Office support, including rate procurement and required research