Infrastructure Service Manager

• May 2023 - Present

Automation Team 1° Line Manager

• Oct 2022 - May 2023

The role has the responsibility of coordinate, manage and supervise the teams of developer, that create and manage shared and/or dedicated Ansible playbooks for multiple purpose on several different accounts, and the Tower Ansible Administrators that manage all the activities related to the Ansible Tower an the playbook themselves

Service manager

• Sep 2021 - Oct 2022

As an IT Service Manager i'm working in GTS Infrastructure Services, i'm responsible for enabling the delivery of seamless solutions through cross-squad integration within a global service team and integrate services for IBM outsourcing clients.My job involves interfacing directly with the client in order to understand their requirements and business needs and be sure that from the service delivery perspective they will be performed. My goal is to ensure consistent delivery of high quality services, being responsible for the customer satisfaction and continue to work proactively in order to improve the overall service. Show less

Service manager

• Sep 2019 - Sep 2021

- Ensured the quality delivery of services to IBM clients by successfully providing leadership and ownership of their services domain. - Achieved integration with all other teams providing services to the client. - Successfully managed of costs for their service domain and interlocked with account leadership to meet the financial objectives of the account. - Demonstrated leadership, client management and team-building skills. - Demonstrated and led with a client-first methodology, always working to deliver superior services to their client. - Developed processes and documentation to support the service Show less

Network Technician

• Dec 2015 - Aug 2019

Network specialist support for several Outsourcing clients. Troubleshooting, analysis, management and problem solving for different types of CISCO, HUAWEI and AETHRA devices. In particular: - Router CISCO (Series 800, 1700, 1800, 2600, 2800 e 2900) and AETHRA (SV 1242 and BG 1220). - Switch Cisco Catalyst (2950 24G, 3524 XL, 4500 and 6500 Series). - Configuration and management of Access-Point Cisco. - Problem management and support of different types of networks such as: CVP, ADSL, HDSL and OPTICAL FIBER - Problem management on both VOIP (also SIP) and INTERNET services like WAN, LAN, WLAN, VPN. - Problem management on backbone devices like: BRAS (CISCO), DSLAM (CISCO e JUNIPER) and MINIPOP (CISCO). - Proactive Network monitoring events through Nagios and HP Open View applications. Show less

IT Consultant

• Jan 2014 - Aug 2019

Translator

• Oct 2014 - Feb 2018

Translation from English to Italian, as a hobby, of TV Series/Film Translation from English to Italian, as a hobby, of TV Series/Film

IT Consultant 2nd Level

• Apr 2015 - Dec 2015

From the 4th of April, included in the Governance Team as 2nd Level on the Vodafone Italia Service Desk. I I supervise and support the service provided by the 1st Level Service Desk team in India (Bangalore), help them and managing all the operational requests and hierarchical escalation as second level support. I have also followed the migration of the provisioning services form Italy to India.

IT Consultant 1 Level

• Jan 2014 - Apr 2015

Working as 1st Level figure on Vodafone Italia customer companies on Service Desk area. Covering a H24 shift work and on call availability in case of emergency need.My main activities were to support and manage the request from the different application team and coordinate with team in case of outage that could potentially affect the Vodafon Italia Business.

Multi-service operator

• Oct 2008 - Oct 2011

Work as apprentice in the tourism and public sector environment for Autogrill company. Worked in the Bar ("ACafe"), Restaurant ("Ciao") and Pizza Takeaway ("Spizzico") areas. Work as apprentice in the tourism and public sector environment for Autogrill company. Worked in the Bar ("ACafe"), Restaurant ("Ciao") and Pizza Takeaway ("Spizzico") areas.