Experience

Hour Passion

• France
• Retail
• 1 - 100 Employee

• Brand Administrator

  • Aug 2022 - Present



Lewisham Homes

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Business Support Officer

  • Dec 2020 - Nov 2021

  Administration for Resident Services, Environment Team Administration for Resident Services, Environment Team



Southwark Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Customer Service Officer

  • Oct 2020 - Dec 2020



Soho Housing Association

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Customer Service Officer

  • Dec 2019 - Jan 2020

  Temporary role in a contact centre raising repairs and assisting residents with their requests. Temporary role in a contact centre raising repairs and assisting residents with their requests.



Notting Hill Housing Group

• Utopia House, London

• Repairs Administrator

  • Oct 2019 - Nov 2019

  Temporary assignment. Temporary assignment.



Lewisham Homes

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Technical Administrator

  • Apr 2019 - Sep 2019

  Worked full-time in a temporary role within Compliance, Property Services department. Worked full-time in a temporary role within Compliance, Property Services department.



Optivo

• United Kingdom
• Non-profit Organizations
• 300 - 400 Employee

• Tenancy Fraud Forum Administrator

  • Jun 2017 - Mar 2019

  The Tenancy Fraud Forum (‘TFF’) is a not for profit organisation that seeks to bring social landlords together across the UK to identify and combat tenancy fraud. The Tenancy Fraud Forum (‘TFF’) is a not for profit organisation that seeks to bring social landlords together across the UK to identify and combat tenancy fraud.



Clarion Housing Group

• United Kingdom
• Real Estate
• 700 & Above Employee

• Customer Service Advisor

  • Dec 2014 - Mar 2017

  As a CSA at Clarion Housing Group, my call answering rate remains consistently between 95-100% of my SLA’s. At my last performance review I was rewarded with a bonus and received a personal thank you letter for my hard work over the year, by my Chief Executive. The majority of my calls involve raising new repair requests or chasing up existing repairs on behalf of the customer; as well as advising customers on areas such as housing management, welfare benefits ASB and complaints. I keep abreast of any new developments by following our Twitter page and reading current news on the intranet, so that I can confidently carry out my duties and advise our customers with up-to-date information. I also provide a full range of administrative support to the customer and property services teams; dealing with all enquiries by phone, email and at reception. Show less



Islington & Shoreditch Housing Association {ISHA}

• North London

• Service Delivery Officer

  • Jul 2012 - Aug 2013

  At Islington & Shoreditch Housing Association, I worked mainly on the front desk assisting both our residents and visitors to the office with their enquiries. The first point of contact for our residents raising repair requests over the telephone, in person or via email. My approach to my work was always professional and customer focused and I always ensured that my service delivery was consistent within target response times. This role also included working in the back office every other week; processing invoices for payment for management approval as well as administrative tasks such as scanning documents, tenancy audits and post duties. Show less



Lewisham Council

• Work Experience Officer

  • 2010 - 2011

  Each day I Liaised with a range of partners; schools (including Special Education Needs), employers, voluntary/community sector, charities and Local Authority officers regarding the provision of work related learning. My engagement with local businesses produced a successful result in the return of the English National Ballet to our work experience programme. I would also carry out my health and safety/risk assessments and provide child protection guidance to employers and ensure that all relevant paperwork was sent out to all within the required timescale. My Line Manager praised my eye for detail and always asked me to double check any correspondence before it was sent out. I effectively became the “proof reader” of our team. Show less



Metropolitan Housing Trust

• Invoice Officer

  • 2007 - 2009

• Invoice Officer

  • 2007 - 2009

  Served as a first point of contact for maintenance Contractors and Suppliers in dealing with account enquiries via telephone, email or post, as well as answering calls from residents who wanted to query appointments Raised and issued post inspections to the surveying team on a percentage of works carried out by contractors and entered feedback for the Surveying team onto the Oracle database, as well as creating mail merges for decorations allowances and maintaining orderly filing and archive systems using Excel Entered invoices onto Oracle database, including matching with work orders and batched invoices ready for Management approval. Liaised with Finance and IS Departments to ensure changes to approved supplier lists were administered effectively and liaised with third parties and handled queries in a timely fashion Show less



New Era Housing Association

• Office Coordinator

  • Jan 2001 - Jan 2005

  Processed invoices for payment and general clerical/admin support: created mail merges for the annual rent and service charge increases, prepared reports, photocopied documents, sent faxes, filed documents, handled petty cash and ordered office supplies Carried out diary management, organised venues and refreshments for meetings, maintained and updated databases along with administration backup to the recruitment process and maintained personnel files Served as first point of contact for the resident's and Agencies that managed our properties and dealt with repair queries via telephone, email and fax. Liaised with outside agencies such as local government offices (social services, occupational therapy and environmental health) and the Association's regional offices, managing agencies and maintenance providers Worked in collaboration with the IT department to compile a database of property information, which was accessible to all staff on the Association's Intranet site Show less



Tabard Gardens

• Customer Services Officer

  • Jan 1995 - Jan 2001

  Provided an efficient reception service to the residents living on the Tabard Gardens Estate. Assisted tenants with general enquiries and raised repair orders through the bespoke computer system, which also included authorising repair orders, and allocated them internally or externally, as necessary Processed invoices and raised works orders for external suppliers and contractors and carried out general office duties and provided administrative services to all sections of the organisation and its committees Monitored and chased rent arrears with occasional liaison with outside agencies (such as DWP or the housing benefits section). Worked in the cash office for rent/service charges collection, posted payments onto the system, balanced the till and bagged up cash and cheques for collection by Securitas Identified and suggested a change to a Finance report to the IT department, which saved the equivalent of one day's work per week to our section Devised an archive database and suggested internal storage for the related paperwork; keeping a record of maintenance information that saved a management cooperative from funding an external facility to solve the problem Show less