Experience

Atelier Capital Partners

• Real Estate
• 1 - 100 Employee

• Technology Project Manager

  • Jan 2020 - Dec 2020

  London, England, United Kingdom

• Senior Business Analyst

  • Jul 2019 - Dec 2019



Investec

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Dec 2018 - May 2019

  London, United Kingdom


Masthaven Bank
• United Kingdom
• Banking
• 1 - 100 Employee
• Business Analyst

  • Mar 2018 - Dec 2018


Amicus Finance plc

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Senior Business Analyst

  • Jan 2017 - Mar 2018

  London, United Kingdom



Metro Bank (UK)

• United Kingdom
• Banking
• 700 & Above Employee

• Senior Business Analyst

  • Jul 2015 - Jan 2017

  London, United Kingdom Project brief: programme of improvements across the mortgage origination process and platform (DPR) - Development of enhanced mortgage origination solutions resulting in support for a greater product range, reduced manual work in operational teams, improved portal usability and better customer interaction - These include originations portal design, business rules implementation, affordability calculations, household expenditure, portal design, credit search (Equifax) integration… Show more Project brief: programme of improvements across the mortgage origination process and platform (DPR) - Development of enhanced mortgage origination solutions resulting in support for a greater product range, reduced manual work in operational teams, improved portal usability and better customer interaction - These include originations portal design, business rules implementation, affordability calculations, household expenditure, portal design, credit search (Equifax) integration, automation of customer offers - Developed tools to independently verify affordability, payments and KFI/illustration content - Led the implementation of European Mortgage Credit Directive across the mortgage function - Lead analyst on the bank’s first ever BoE base rate change, ensuring the correct treatment of all accounts in accordance to terms and conditions, and that suitable customer communications were distributed. Show less



UKAR

• Mexico
• Retail

• Business Analyst

  • Nov 2013 - Jan 2015

  Bingley, West Yorkshire Project brief: reassessment of mortgage payment calculations and customer experience for communicating mortgage payment changes - Assessed the fitness of the mortgage payment calculation algorithms and implemented system-wide improvements - Ensured customer impact was minimised for anticipated Bank of England rate change, and the customer contact centre and wider business was prepared - Developed account analysis toolset which provided a holistic view of all mortgage accounts across… Show more Project brief: reassessment of mortgage payment calculations and customer experience for communicating mortgage payment changes - Assessed the fitness of the mortgage payment calculation algorithms and implemented system-wide improvements - Ensured customer impact was minimised for anticipated Bank of England rate change, and the customer contact centre and wider business was prepared - Developed account analysis toolset which provided a holistic view of all mortgage accounts across all systems and segmented these into priority/risk areas to enable focussed analysis for further issues - Implemented a Kanban process for work prioritisation within the team Project brief: development of customer documentation governance system and overseeing regulatory changes (Financial Conduct Authority - FCA) to all documents across the business - Gathered requirements for a governance system to control 4500 items of customer communication and their attributes through workshops (UML use cases, class diagrams) - Liaised across the business and cross-project to ensure changes in process and documents were understood, building relationships with other teams to ensure that changes met the demands of those projects and timelines - Developed a strategy to ensure the operational business was not affected when large sets of communications were changed Show less



Westfield Health

• United Kingdom
• Wellness and Fitness Services
• 100 - 200 Employee

• Business Analyst

  • Dec 2012 - Oct 2013

  Sheffield Project brief: hybrid agile project to identify and engage a COTS product supplier to replace legacy insurance policy management system - Conducted top-down analysis across existing operational and finance systems, creating epics and themes - Produced UML context, use case, activity diagrams and master requirements catalogue to provide clear success criteria for the chosen COTS solution (Agencyport OpenHealth+) - Aligned requirements between the health insurance and cash-plan… Show more Project brief: hybrid agile project to identify and engage a COTS product supplier to replace legacy insurance policy management system - Conducted top-down analysis across existing operational and finance systems, creating epics and themes - Produced UML context, use case, activity diagrams and master requirements catalogue to provide clear success criteria for the chosen COTS solution (Agencyport OpenHealth+) - Aligned requirements between the health insurance and cash-plan divisions for the to-be operating model - Reviewed and defined compliance requirements under applicable legislation and industry regulators, including the requirements of Solvency II, Data Protection Act, Equality Act and Electronic Commerce Regulations - Conducted vendor selection process, including gap analysis between candidate products and requirements - Worked closely with supplier to transfer knowledge to ensure successful transition to development phase Show less



Manheim Europe

• Computer and Network Security

• Business Analyst

  • Mar 2012 - Jun 2012

  Leeds Project brief: Create a custom Citroën/Peugeot version of Europe-wide B2B vehicle sales system based on Manheim’s core vehicle management platform - Captured custom requirements for new second-hand vehicle sales system concept with end client - Defined functional specifications for system development, including UI and data interchange - Modelled system-wide use cases and role-based access control for the client’s needs - Documented existing functionality and supported development… Show more Project brief: Create a custom Citroën/Peugeot version of Europe-wide B2B vehicle sales system based on Manheim’s core vehicle management platform - Captured custom requirements for new second-hand vehicle sales system concept with end client - Defined functional specifications for system development, including UI and data interchange - Modelled system-wide use cases and role-based access control for the client’s needs - Documented existing functionality and supported development, testing and training activities Show less



Tunstall Group

• United Kingdom
• Capital Markets
• 1 - 100 Employee

• Agile Business Analyst

  • Oct 2010 - Oct 2011

  Project brief: Agile Scrum/TDD redevelopment of legacy control centre application to handle telecare calls - Analysed legacy call centre application functionality to create initial product backlog - Product Owner to eight developers and four testers in UK and supported second scrum team in Spain. - Defined user stories and acceptance criteria, backlog grooming and show-and-tells - Daily scrums and scrum-of-scrums. Fortnightly sprints with planning poker, burn-down and show-and-tell… Show more Project brief: Agile Scrum/TDD redevelopment of legacy control centre application to handle telecare calls - Analysed legacy call centre application functionality to create initial product backlog - Product Owner to eight developers and four testers in UK and supported second scrum team in Spain. - Defined user stories and acceptance criteria, backlog grooming and show-and-tells - Daily scrums and scrum-of-scrums. Fortnightly sprints with planning poker, burn-down and show-and-tell activities - Multi-site and multi-team: built strong relationships between development teams in the UK and Spain - Worked closely with external and user experience (UX) consultancies to ensure all deliverables for user stories arrived on time for each iteration Show less



Swinton Insurance

• Canada
• Insurance
• 1 - 100 Employee

• Business Analyst

  • May 2009 - Aug 2010

  Manchester, United Kingdom Project brief: Development of replacement insurance policy management system for 3000 branch staff - Modelled problem domain and helped business prioritise deliverables and develop a release schedule - Established best practices for requirements management including requirements traceability matrix - Designed a strategy for parallel running of both the old and new systems, and a decommissioning plan - Specified Direct Debit processing subsystem, including handling BACS response… Show more Project brief: Development of replacement insurance policy management system for 3000 branch staff - Modelled problem domain and helped business prioritise deliverables and develop a release schedule - Established best practices for requirements management including requirements traceability matrix - Designed a strategy for parallel running of both the old and new systems, and a decommissioning plan - Specified Direct Debit processing subsystem, including handling BACS response codes - Designed the data extract and transformation processes for migration Project brief: agile development of insurance quote and buy website with integration to price comparison sites - Produced specifications for a joint customer-facing and advisor-facing system with integrated dynamic scripting - Delivered design iteratively with rapid prototyping, providing the ability to assure quality early - Ensured that functionality and the domain model was consistent with existing services and business rules - Conducted data mapping between domain model, the central quote engine and price comparison sites to ensure information entered is represented correctly on third party systems Show less



Bradford & Bingley

• Financial Services
• 1 - 100 Employee

• Business Analyst

  • Jan 2008 - Oct 2008

  Project brief: migration of £500m ISA accounts from multiple legacy systems to Legal & General - Defined a strategic plan that removed significant cost and risk and brought delivery in on time - Developed a standardised data interchange model able to cater for multiple legacy data sources - Took an iterative approach to constantly refine and improve the processes whilst avoiding the risk of manual errors and dramatically improve performance - Built very strong relationships with all… Show more Project brief: migration of £500m ISA accounts from multiple legacy systems to Legal & General - Defined a strategic plan that removed significant cost and risk and brought delivery in on time - Developed a standardised data interchange model able to cater for multiple legacy data sources - Took an iterative approach to constantly refine and improve the processes whilst avoiding the risk of manual errors and dramatically improve performance - Built very strong relationships with all stakeholders in a geographically-dispersed, multi-party project team - Mentored and coached junior analysts within the team Show less



Computer Sciences Corporation

• India
• Retail
• 1 - 100 Employee

• Functional Analyst

  • May 2007 - Nov 2007

  Project brief: integration of supplier primary care system with the national NHS programme for IT services - Documented requirements, use cases, activity diagrams and class diagrams to model changes required for NHS Personal Demographic Service, Role Based Access Control and Spine Directory Service - Built close relationship with both client (NHS) and supplier (TPP), improving inter-party communication - Established clear documentation standards for the primary care programme within… Show more Project brief: integration of supplier primary care system with the national NHS programme for IT services - Documented requirements, use cases, activity diagrams and class diagrams to model changes required for NHS Personal Demographic Service, Role Based Access Control and Spine Directory Service - Built close relationship with both client (NHS) and supplier (TPP), improving inter-party communication - Established clear documentation standards for the primary care programme within CSC Show less



Eversheds

• Latvia
• Legal Services

• Business Analyst

  • Mar 2006 - Mar 2007

  Project brief: migration of debt recovery workflow application (150+ users) - Modelled as-is operational and finance workflow and liaised closely with subject matter experts to ensure accuracy of design - Produced improved operational procedures to provide efficiency gains (increased operational throughput and reduced training and maintenance overheads) - Conducted gap analysis of COTS product to validate it was fit for purpose



ALcontrol Laboratories

• United Kingdom
• 1 - 100 Employee

• Business Analyst

  • Jul 2005 - Jan 2006

  Project brief: national change project to implement a commercial off-the-shelf laboratory information system - Modelled existing end-to-end data flows throughout all national departments and sites; defined process flows to be configured and implemented into the new system - Built strong relationships and facilitated user workshops to identify workflow and model processes



Callcredit Information Group

• United Kingdom
• 1 - 100 Employee

• Business Analyst

  • Aug 2001 - Mar 2005

  - Specified core data warehouse, comprising population, account, CCJs, bankruptcy and electoral roll data and designed core MIS system to monitor data quality - Produced requirements, functional specifications and operational procedures for business start-up projects - Supported senior management in defining the development strategy - Built strong relationships with in-house and third-party development teams and customers



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Apr 1998 - Aug 2001

  Leading provider of credit for retailers in the country, providing client-branded credit products and storecards. - Project initiation, definition and scope planning - Lead analyst for the development of a web-based customer account-management portal - Requirements gathering, analysis and specification, liaising closely with external business users - Supplier selection through tender process and extensive liaison with third-party development companies - Specification… Show more Leading provider of credit for retailers in the country, providing client-branded credit products and storecards. - Project initiation, definition and scope planning - Lead analyst for the development of a web-based customer account-management portal - Requirements gathering, analysis and specification, liaising closely with external business users - Supplier selection through tender process and extensive liaison with third-party development companies - Specification, documentation and implementation of system support procedures - Specification and performance of system testing strategy - Performed business process re-engineering within overnight batch system Show less