Experience

Vero

• Australia
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • May 2023 - Present



Uniform

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Project Manager

  • Jun 2022 - May 2023

  Berlin, Germany - Responsible for 15+ enterprise size customers with being held accountable for their NRR - Defining customer goals and outcomes - Worked closely with the Head of Customer Success on redefining new customer process - Redesigned onboarding framework - Implemented new customer platform - Collaborating cross-functionally with marketing and sales teams on customer related projects - Developing new expansion strategies for customers - Facilitating a cross-functional goal… Show more - Responsible for 15+ enterprise size customers with being held accountable for their NRR - Defining customer goals and outcomes - Worked closely with the Head of Customer Success on redefining new customer process - Redesigned onboarding framework - Implemented new customer platform - Collaborating cross-functionally with marketing and sales teams on customer related projects - Developing new expansion strategies for customers - Facilitating a cross-functional goal orientated approach to customer success - Working together with solution architects on customer projects and their growth - Nurturing relationships with internal stakeholders and industry partners - Facilitating and coordinating interactive sessions, training, workshops and events Show less



CommerceCore

• Lithuania
• International Trade and Development
• 1 - 100 Employee

• Consultant

  • Dec 2021 - Mar 2023

• Head of Customer Support

  • Mar 2021 - Dec 2021

  Vilnius, Vilniaus, Lithuania - Managing the team of 30 customer support agents and team leaders; - Creating and implement effective customer service procedures, policies, and standards; - Developing customer satisfaction goals; - Analysing trends in consumer issues and making improvements for policy/product updates, website enhancements; - Working closely with tech teams to provide flawless customer and internal user experience by using our tools.



byrd

• Austria
• Truck Transportation
• 100 - 200 Employee

• Customer Success Expansion Lead

  • Dec 2021 - Jun 2022

  Berlin, Germany - Managing cross-functional projects towards the launch of the new markets; - Responsible for smooth launch from the customer success perspective; - Creating expansion processes related to the existing customer's growth; - Training and creating documentation about the new partners; - Optimising current workflows within Customer Success teams; - Assuring correct technical set up for new market's launch.



Treatwell

• United Kingdom
• Internet Publishing
• 500 - 600 Employee

• Product Advisor

  • Jan 2020 - Mar 2021

  Vilnius, Lithuania - Coordinating with business units to launch and support new product developments and provide guidance on existing product enhancements; - Creating and providing trainings for teams and individuals and educating them on technical product behaviours; - Answering queries on designated support channels; - Investigating and evaluating issues, identifying root causes and work out possible solutions; - Developing the internal knowledge base; - Coordinating and assisting in project… Show more - Coordinating with business units to launch and support new product developments and provide guidance on existing product enhancements; - Creating and providing trainings for teams and individuals and educating them on technical product behaviours; - Answering queries on designated support channels; - Investigating and evaluating issues, identifying root causes and work out possible solutions; - Developing the internal knowledge base; - Coordinating and assisting in project management.

• Market Growth Manager

  • Oct 2018 - Feb 2020

  Vilnius, Lithuania - Responsible for B2B and B2C Marketing; - Creating content for different marketing channels, emails, blogs; - Managing partnerships; - Developing marketing projects.

• Operations & Account Executive

  • Jan 2017 - Oct 2018

  Barcelona Area, Spain - Ensuring perfect customer and partner experience and support via different channels; - Partners' profile creation; - Key accounts management and optimisation in order to maintain the sales growth; - Participating in different projects creating the best practise methods and techniques.



Carethy

• Spain
• Retail
• 1 - 100 Employee

• Pricing Analyst

  • Feb 2016 - Sep 2016

  Barcelona Area, Spain - Analysis of company's M1 and M2 evolution; - Pricing Analysis of different shops, brands and products; - Designing pricing activity reports and perform routine maintenance of pricing activity reports; - Analysis of competitor’s price changes in order to adjust company’s pricing strategy; - Responsible for interns of pricing department and pricing operations team in Venezuela.



Carethy

• Spain
• Retail
• 1 - 100 Employee

• Pricing Intern

  • Aug 2015 - Dec 2015

  Barcelona Area, Spain - Pricing Analysis of different shops, brands and products; - Management of negative orders and Best Price Commitment service; - Detection of weaknesses and opportunities and communication with purchasing team; - Application of pricing changes by own self decision.