Purchasing specialist

• Mar 2021 - Present

Managing purchasing flow through purchase requisition and purchase order creation. Following suppliers deliveries and arranging transport activities. Following suppliers back log in order to avoid constraints in production Managing purchasing flow through purchase requisition and purchase order creation. Following suppliers deliveries and arranging transport activities. Following suppliers back log in order to avoid constraints in production

Back Service Office

• Nov 2018 - May 2020

Managing customer's complaints, customer satisfaction and recall actions for Nissan, Pegeout, Kia, Mitsubishi, Infinity Warranty contracts extention Service accountant Insurance contract management Managing customer's complaints, customer satisfaction and recall actions for Nissan, Pegeout, Kia, Mitsubishi, Infinity Warranty contracts extention Service accountant Insurance contract management

Customer logistic representative

• Apr 2008 - Jun 2018

Providing front line customer service and sales support for Customer accounts as FCA, CNH, VM MOTORI, AUDI, VOLVO, IVECO, NISSAN, JAGUAR. Coordinating and processing of customer requirements or complaints from receipt of order to post-sales ensuring customer satisfaction throughout the process. Support on customer relationship and communication link between customers, sales staff and site staff. Responsible for demand forecast for 3 months for designed customers and analysis of customer variation to support demand• Responsible to track and trace delivery Metrics for internal metrics (OTTR) and external Customer satisfaction and service level through customer portals.• Alerts appropriate staff of any potential delivery problem and suggests alternative products or services to meet customer needs during crises management.• Participates in resolving customer complaints and determining root cause of complaints• Monitors and verifies internal production vs shipping requirements• Support on end of the month monitoring for sales and inventory levels• Coordinating of 3PL shipment department to ensure appropriate delivery to customers• Coordinates with customers new product introduction or modification and phase out control of finished goods • Develop strong relationship with customerInventory management for 16 M $Management of suppliers orders and deliveries Show less

Customer Desk

• Feb 2004 - Apr 2008

Customer contact for mainly Italian Customers. Customer order management and customer order analysis.Weekly demand meeting with sales staff preparing of shipping schedules to shipment department.Customer delivery performance. Transport booking and management for customer and for site responsibility carriers, truck control process. Special freight management and root cause analysis.

STORE ADMINISTRATOR/BUYER

• Jul 2002 - Nov 2004

materials deliveries and internal Handling, domestic and international shipping of finished goods, sale of recyclable material from production-scraps materials deliveries and internal Handling, domestic and international shipping of finished goods, sale of recyclable material from production-scraps

Accountant

• May 2001 - Jun 2002