Bookkeeper and Client Support Assistant

• Jun 2022 - Present

Restaurant Administrator

• Oct 2021 - Jul 2022

-Accountable in a multi-faceted role with the primary remit to support the front of house and kitchen management teams, through effective planning, organisation and administration of key operational activities and tasks that always enable the restaurant to operate to its maximum potential, focusing on standards and the guest experience. -Undertake a range of HR admin tasks: onboarding of new starters, ensure completion of all due diligence such as ID checks, right to work in the UK, organise the appropriate induction, training, as well as payroll, managing promotions, transfers and leavers, monitoring employee absence and sickness. -Generate regular performance reports in relation to KPI data for submission to the Operations Manager, General Manager and Head Chef. -Ensure the restaurant team operates in line with the regulatory framework, company standards, policies and procedures via formal and informal observations and management checks. -Manage and ensure all financial administration tasks are completed accordingly to company policies and standards; perform banking reconciliation and discrepancies investigations if needed, provide training as and when necessary. -Coordinate all planned maintenance visits and call out and repair through Pronett. Show less

Restaurant Receptionist

• Sep 2020 - Oct 2021

• Reporting to the Restaurant Manager and responsible for overseeing reservations and table planning within the high footfall restaurant. • Managing the mix between reservations and walk ins by ensuring a quick table turnover during peak times. • Train and support new team members to embed the company values, ethos and culture in staff behaviours. • Provide a professional timely service to both visitors and callers with various enquiries. • Demonstrate a real passion for customer service, go beyond customer expectations to resolve issues and complaints. • Creating a positive and proactive atmosphere within the team to increase productivity and ensure efficiency Show less

Reservation and Groups agent

• Oct 2018 - Aug 2020

• Reported to the Revenue Manager and contributed to the creation of a welcoming customer focused environment. • Product knowledge of all seven UK properties – bedrooms as well as other features withing the hotels • Up-sell and cross-sell between venues in order to maximize revenue and guest satisfaction • Enthusiastically trained and supported new team members to embed the company values, ethos, and culture in staff behaviours. • Always provided exceptional customer service to maintain the G1 Group brand image. • Promptly resolved customer complaints in a professional, courteous manner and ensuring serious complaints were reported to senior management. Show less

Stay at Home Mum

• Aug 2015 - Sep 2018

MICE Project Manager

• Jan 2015 - Jul 2015

• Reported to the Sales Manager and responsible for for creating and implementing a variety of events, I oversaw progress to ensure the clients expectations were met. • Wrote and submitted all correspondence including proformas, client contracts, client billing information and internal communications. • Responsible for tracking budgets, deadlines, dates for meetings and other project events; presenting expenses on spreadsheets and/or database. • Collaborated with colleagues, outlining all expectations and project specifications within the agreed timescale. Show less

Restaurant & Events Supervisor

• Jun 2014 - Jan 2015

Responsible for opening and closing of Restaurant & Events,ensuring the delivery of a high quality and consistent service at all times, training new starts to follow procedure as per SOPs and level of standards, re-training team as and when required, ensuring customer satisfaction at all times, taking corrective actions if necessary to ensure standards are maintained, conducting pre-shift meetings of employees, supporting the delivery of both departmental budget and business plan.

Receptionist/Guest service assistant

• Sep 2013 - Jun 2014

Handling all internal and external calls and emails, Assisting Guest Services- (dinner reservations and recommendations, tours, etc.), Taking figures and reports from Opera and circulating important information, Making bookings in our Spa via Premier Spa system, Making room reservations, Room service orders, Handling all internal and guests postage via courier and franking machine, Maintaining stock levels in the office

Restaurant /Meeting&Events Hostess

• Feb 2011 - Sep 2013

General hosting duties, dealing with phone queries and mails,organising parties and large group, managing reservations online, face to face, via phone, knowledge of Restaurant diary/OpenTable/5pm system, taking orders for room services, up-selling, checking amending and printing menus, keeping websites updated, communication between floor and the kitchen and between Restaurant and other hotel departments, cash handling, setting up and looking after meeting rooms/drink receptions/private events, helping other department if required. Constantly maintain high customer service standards. Show less

Cashier - Customer Service

• Apr 2008 - Apr 2010

A fast-paced role with constantly shifting priorities requiring an agile skillset: responsible for billing, financing and tax exemptions. Operated tills: ensured all tills were cashed and balanced at the end of the day; maintained customer and client rapport; completion of archiving, filing, photocopying, scanning and office stock management. A fast-paced role with constantly shifting priorities requiring an agile skillset: responsible for billing, financing and tax exemptions. Operated tills: ensured all tills were cashed and balanced at the end of the day; maintained customer and client rapport; completion of archiving, filing, photocopying, scanning and office stock management.